Dear TRAVELERS,

Please, Please reconsider your ticketing and
ALWAYS READ the reviews before to buy your "good price" ticket!

My latest 24h experience is giving me a very bitter taste of How Toll Free Call Customer Service is functioning here. I do provide also customer service on my daily basis duties and would like to protect you from the same issues I have today.

Do yourself a FAVOR by NOT calling Toll Free Number *******327
If you are not ready for:

*being on HOLD for 40min and then more up to 90min until you give up on waiting;
*getting "help" before the ticketing is processed to offer you a ticket for DOUBLE price;
*being "helped" by A*** offering to change the arrival to different NY airport for $609, while the new domestic flight ticket is far less;
*to be lied by E****** that it's only one seat left for the flight you want to change, when the United Airlines Rep is telling you that there are plenty seats and additional flights... and you have to pay HUGE difference to FareGeeek;
*facing lack of any willingness to really talk to someone, who enjoys to assist you over the phone;
I just had one HAPPY occasion to exchange an email with a person from another department to realize from the correspondence that there are also professionals on different level of customer service, who are excellent and dedicated to the proper Customer Service provided. Thank you, P.

This flight is 22 days ahead from today and I simply double check with United Airlines every time after getting that SLAPPING ANSWER from FareGeek staff over the phone.

Strongly disagree with myself that I booked this ticket, but it's too late.

All Customer service United Airlines agents, I approached over the phone, got compromised solution for me despite the restrictions on the ticket issued by FareGeek and I'm praying that this trip is gonna happen somehow... God Bless Me!

Book a ticket to Europe and back from US, no problem at all! Highly recommanded!

If you take away only one thing from my experience with FareGeek, let it be my urging you to avoid this company like the plague. While it seems that adding my voice to the myriad reviews denouncing their shoddy service would be but a drop in an ocean (a 1-star rating being in the vast majority on every site), I nonetheless feel compelled to share what I learned and help others avoid the same pitfalls.

I booked a flight with FareGeek well in advance for a planned vacation, and quickly received a confirmation e-mail, along with a link to their website, wherein one can check the status of their ticket. I checked it, and it said "confirmed." Time went by, until it was the day before the vacation, and I still did not receive a ticket. No word came from FareGeek about any issue (their confirmation stated that their policy was to notify me if anything should go wrong), and I checked my account via their website daily. Still "confirmed." Naturally, the lack of a ticket made me suspicious, so I decided to give them a call. Perhaps I had not received an electronic copy, or it was sent to the airline. No - the flight was cancelled. There was no ticket, and there wouldn't be. Thank you for calling. Their confirmation e-mail? Meaningless. Their policy of notifying you in case of something gone wrong? Falsehood. They do not adhere to it. Their website? Utterly untrustworthy. I had the foresight to take screenshots of their site stating my trip was *still* confirmed right up until the plane - for which they never actually acquired a ticket - left.

The only time they decided to send me a "cancelled" e-mail and update their website was after I had made a dozen calls. And these phone conversations were in a league of their own. For one, I was quite literally told by their employees to ignore what it said on their very own website. For another, they decided to somehow blame me for not realising that none of their confirmations meant a thing. When one of their representatives was caught out, and admitted that no, a notification that something was wrong with my booking was not sent to me (despite their policy), he got audibly angry. "You are also a liar!" he said repeatedly, attempting to refer to things he told me I had said in a previous call. Unfortunately, he seems to have gotten me confused with a different caller, on top of it all. Such rudeness and unprofessionalism seems bizarre for a business. Any reputable business would have owned up to their errors and the way their employees acted, instead of trying to blame the customer.

To add to the whole ridiculous situation, after quite some time of (supposedly) trying to find me an alternative flight, they came up with nothing. My plans had already been made - hotels were booked and friends were on the line - so I resolved to try and find a flight myself. To my not-quite-surprise, I found several cheap options within minutes, bought my tickets directly with the airline, and was well underway the next day. With the airline, everything was properly confirmed and tickets were provided instantly, no hiccups to speak of. Though the employees of FareGeek erroneously portray themselves as "travel agents," they seemed incapable of the same basic Google search it took myself moments to execute. The sheer incompetence was staggering.

In short, you can do the work of finding a flight yourself, more effectively, and avoid quite a few headaches, lost dollars, and ruined vacations in the process. If you are too busy to do the proverbial legwork (and I'll admit it can sometimes be time-consuming and tedious to find the best deals), please use another company's service. I will not suggest alternatives for sake of being even-handed, but there are far more reputable ones easily accessible if you but look.

If you absolutely cannot resist booking with FareGeek, know that you will be gambling. If, in the off chance that something does not go horribly wrong the first time - as the vast majority of reviews would attest - it will go wrong the second time.

Happy travels!

This site offers reasonable tickets.

This site gives good airfare offers.

Faregeek is the best site till now I have used.

I am gald with this site coz they really give the best deals and service too.

This site gives the best deals on air tickets.

It could be that FareGeek is better at selling tickets than it is with dealing with problems related to such issues as cancellation and processing refunds.

I'm 77 and suffering from both pulmonary fibrosis and prostate cancer. Perhaps that makes me less able to cope with the difficulties I've had dealing with FareGeek.

I had a flight booked to Europe (for Nov 3) which had to be cancelled several weeks previous due to illness and medical treatments. I submitted medical records in support of my statements. FareGeek's customer service told me not worry, a refund would be processed ASAP.

Twice in the last week I've been told that the Supervisor of Customer Service for FareGeek would be calling me. I've stayed in to receive such a call. But no such calls have been recorded.

I don't know what to do at this point. The fare offered was a good one but after 17 days of silence since I last heard from the Supervisor by email I cannot help but be worried about the fate of my refund (worth more than $1,000).

Late addition:
Today (Nov 19) I called again after waiting all day for Mr. Agnes, Supervisor of Customer Service, to call as I was promised yesterday that he would. He was not "available" and I was told again that he will call "tomorrow or the next day".

Addition: Nov 22
I was promised a call from the Supervisor of Customer Service between Nov 19 and 22. No such call was received. It is now one month since I began this process. Anytime I call, I am told that Mr. Agnes is not available or not in the office. It is simply not believable that the head of customer service has not been on the job for the past 30 days.

I hope that no other SiteJabber member will undergo the stress that I have endured as a result of buying a ticket through FareGeek.

Nov 23: I see (below) that someone from FareGeek has responded and publicly assured me that someone will be in touch with me today. Just to be clear: all that I have wanted from FareGeek was a trustworthy response in a timely manner. I hope that the message posted today will indeed lead to a resolution, and I will edit my report accordingly.

Nov 27: Have heard nothing further from FareGeek in 4 days. I am still in limbo regarding my refund.

Dec 1: Still no word from anyone at FareGeek. I was promised a call for last Weds.

Dec 3: my refund was processed by direct payment.
It appears that the main source of delay was Air Canada not FareGeek as such.
Despite all of the foregoing complications, I would deal with Faregeek again (my trip needs to be rebooked in the near future) on the basis that none of my problems came to light until I needed to cancel my previous trip and request a refund. For straightforward travel, I believe that Faregeek honors its commitments satisfactorily.

I book my travel through an app called JetRadar and it generates all sorts of air travel deals, including those of FareGeek.

I had some issue with the updation but over all the experience was good.