FareGeekReviews 554

STAY AWAY!

Was rerouted to this site from Skyscanner.com which I thought to be a reliable site for comparing prices for flights. However this is turning really ugly.

I'm supposed to leave with my girlfriend in two days, and yesterday i received an email from the company asking me to pay in cash to a bank account, because the deal i bought giving them my credit-card information, "could not be payed by credit-card". Why would they then ask for my card information.?

Smelled really fishy so I tried to call them during their allegedly office hours.

"Thank you for calling faregeeks.com, please wait while we transfer you to one of our travel specialists..."

I have now been waiting in 1 hour and 14 minutes, but they still haven't picked up. I doubt any of them even are working.

Now I have paid for an expensive hotel in Jamaica for 5 nights, they have my credit card information, won't pick up my call, asking for cash and I have no $#*!ing flights for Jamaica...

These bastard really screwed me over. Do yourself a favour and don't use their service.

I will also no longer trust skyscanner.com, as they obviously don't have some kind of validation of the companies they put you in touch with.

A friend tried to book a flight on-line using an international credit card but they wouldn't process it without him photocopying the front and back of the card and faxing it to a number, which is a no-no. So he asked me if I would book the flight for him, which I did, and then he got an e-mail asking for the same thing from me, along with a copy of my driver's licence, home address, age, and signature FAXED to a number. Too much information is being requested and on checking with Mastercard, they advised that under no circumstances should this information ever be provided by fax, and even though I did not provide it, they cancelled my credit card and will be replacing it. BEWARE OF THIS COMPANY AS THEY ARE LIKELY SELLING THE INFORMATION TO OTHERS FOR SINISTER PURPOSES.

I booked a flight to Washington with Faregeek yesterday and when I received the confirmation email for the ticket, the times on my departure and arrival had been changed to dates different than the ones I had picked, causing me to lose two days off my trip. When I called the help number, Faregeek told me the only way to change the ticket to the correct times would be to pay a $350 ticket exchange fee. So all of the sudden my $500 ticket turned into $850. I checked around online, and it seems that several other people have been scammed the same way.

NEVER USE THIS WEBSITE!

On Thursday night, I booked a flight to India using this website. I received a confirmation email confirming my flight. The next day, I received an email from Faregeek telling me my booking had been CANCELLED with NO explanation. Just a generic "your booking has been cancelled." I responded and asked why my flight had unilaterlly been cancelled. Their response cited a "booking agreement" and they said they had left me a message about this. Complete lies. I never received a call from Faregeek and still have not received any calls from them. When I searched for the flight to rebook, the price increased by $200. I called faregeek and after hours and hours of waiting and making multiple calls, I have been given multiple conflicting reasons for the flight cancellation (one of which is that the airline refused to honor the "deal" that faregeek had advertised. Apparently, faregeek does not confirm prices with the airline before offering those prices. What kind of business does that?). They are a nightmare to deal with and I would recommend paying a little extra and using a different website to book your flights. If you use this site, I really hope that a flight has actually been reserved for you and that you actually make it to your final destination.

THIS IS THE WORST EXPERIENCE I EVER HAD and I am flying at least once a month!
I tried to reschedule a flight. Their Customer service is in India and it is impossible to understand their customer service representatives! It took them 2 weeks to reschedule my flight to Europe. They have emailed me flight info without FLIGHT TIMES! When I asked them to send me a flight schedule with times and flight numbers they just kept sending me the same thing over and over again. They also told me that on certain dates there are NO flights at all form USA to Europe! It is just horrible. I will never ever use their services again! I am really upset and I lost hours and hours on the phone with them!

One of the most appalling experiences I've ever had with an online company.

I booked a flight which was cancelled without any notice - then I was sent 3 separate customers credit card details by email by mistake.

I can only assume it also happened to me too, because shortly after using them I found fraudulent transactions on my card appear.

Avoid this site - go to orbitz.com, flightcenter.com (they'll price match any flight you find), expedia.com or any other site aggregator instead.

This fake company is operating by one or two fellows in India. Beware buying a ticket through them. There were so many restrictions that I lost half of my ticket and they wanted to charge me more than the Airline itself for a return ticket. Every time we call them, we get the same follow from India on line. He calls himself, Rone, and each time he tells a different story. He kept refereeing us to the airlines, American Airlines, the AA kept sending back to him. The worse ever experience in using an agent to book a ticket!

I saw great deals on their site. BUT:

They show TrustE & VeriSign Secured logos on their web pages, but when you click on them nothing happens. Legitimate logos can be clicked and a verification page will open and will display whether the site is verified.

So that's not a good sign.

I stopped myself from using the web site until I hear back from VeriSign.

Also there is something strange in the description.

The web site specifies that they accept only credit cards from Canada and USA, they are based in Los Angeles (Tarzana), yet it is described that if you use a credit card from a foreign country the price will post in Canadian dollars?!

Too many red flags,

I'm going somewhere else to get my tickets.

Cheers