FareGeek

Try calling them and you will wait minimum of 30 minutes on hold. Last month my flight was cancelled due to weather condition. I asked for a new flight schedule. I got a confirmation from their agent but when I was at the airport, the airlines said they cannot find my name because I was not ticketed. I almost missed my flight if I didn't pay again for my flight. I tried to call them millions times and sent emails for my refund but until no response. The offshore call centre agents seem don't know their job and really don't care. Hang up my phone everytime I call.

Phone times are too long but fares are cheap. Mine was $56 cheaper but add on my phone charges and I think its less. My e ticket came on the 2nd day so no need to panic straight away. Just double check with airline to be sure. Good luck and happy hunting.

AVOID at all cost!
Worst service ever. Got a confirmation email when i made the reservation online, then 3 days before my flight got another email stating 'Please be advised that we are unable to issue your ticket as fare has been expired by the airline & your confirmed booking is on hold.' When i called they said the booking was cancelled because the fare had changed. WTF? I ended up paying a lot more to book another ticket directly with the airline, which would've been a lot cheaper if i had done that to begin with!

Booked a ticket for my son and received further an email saying they needed further information. Was pretty nervous but called their number and spoke to someone called Marcus and received ticket straight away. He was helpful but I would recommend that you watch your emails as sometimes they need more info to make a ticket. All in all an ok experience with a cheap ticket.

Cancelled flights without notifying us. There was no e-mail (not even in my junk mail), no phone call, nothing! Almost impossible to talk to anybody when you call customer service. You can wait for hours and when you get through you get no answers to anything. They put you on hold after you've already waited an hour and then hang up on you. When asked why the flights were cancelled and we weren't notified, they simply said "sorry", without an explanation. Also, after providing them with my credit card details my card was compromised and I was charged 10 random charges.

Price was quite a bit cheaper than other sites. Ticket has checked out with the airline so thumbs up from me. One problem with all these travel sites why add extra fees for cards at the end, why not show at the start so we know the final price?

Worst travel agency! Stay away!
Their faregeek app showed me the lowest fare for international flights, but I didn't realize that I have to change airports in Tokyo for connecting flight. I called them and Shane admitted that I will miss my flight. Then he gave me another routes but will cost me about $450 or cancel my tickets for $275. What a scumbag! You know it will cause me missing my connecting flight and yet wanted to charge me for your system reservation glitch? I called the airlines directly and they tried to help me to change my flights but at the end my ticket was locked by the scumbag agent. I have to go thru them for any changes. Don't fall into the trap! They pretty much has hijacked my reservation unless if I am paying more. I refuse to give them another penny of mine!

This company is very shady and don't disclose terms, take forever to answer phone (1 hour+), and once they have your credit card number they basically tell you they will charge you for whatever fees they like even when those fees are not disclosed on their website. Thieu agents also are rude and speak over you and don't let you finish your sentence before interrupting you. They have no clue what customer service means and are clearly not in business to get repeat business from repeat and happy customers.

I cant believe the American system allows jerks like this to scam people and can get away with it. I purchased my ticket from these ""faregeek suckers to see my dying father in London. They emailed me at the last hour to tell me my ticket is been cancelled. I spent almost half a day trying to get to talk to someone by phone. Then this Nigeria-like sounding guy finally picks up the phone and tells me to contact the airline then hanged up on me. They didnt take my money out though but what a disappointment? I had to buy another expensive ticket to make it to London by then my father was dead. They have to be stopped!

Faregeek's headquarters is not based in the U.S. Therefore they are not bound by the SCRA. Meaning that if your leave gets rescheduled they do not have to give you your money back. In fact what they did to us was charged us 700 dollars to change the flight to a later date with no possibility of ever changing again. Furthermore my O-6 had to get involved for them to even allow the change. Also traveling overseas all of our flights were tentative meaning they were available on a seat by seat basis. You can imagine the frustration trying to bring a family of four to Kenya and back. Faregeek is not military friendly. Also they'll tell you they're a U.S. company, but they only have a home office Maryland. They're main office is in Ontario, Canada. So again, they will say they are not bound by the SCRA meaning they do not have to give your money back or reschedule your flight after you've booked.

Horrible experience with them. Like many other people writing the reviews I have also had the same issue with booking a flight having a confirmation and then emailing a day after to tell me the rate expired and asking me to pay a higher amount than what I agreed. I did not authorise that and called them. Apart from getting an extremely rude response from their customer service they told me my card will not be charged, when in fact the money was blocked and then they charged me the amount I initially was paying for the booking. Called them for a refund and told that they have to pass the information to accounts and that accounts will take care of this which they have not.

NEVER USE FAREGEEK.COM! This travel site is an absolute scam. They are rude and disrespectful, argumentative and made numerous harassing phone calls when I wanted to cancel a proposed reservation. They claimed to be United Airlines representatives and proceeded to quote a fare $2400! More than the one I finally booked directly through United--citing 'expensive taxes and fees.' I do quite a lot of business online and I have never been so insulted and offended. I cannot believe Faregeek.com is operating such a fraudulent scam masquerading as a travel agency. BEWARE!

I booked a round trip with them and then they sent me an email saying that the ticket was not issue because the airlines the used did not have an agreement and the fare changed because of a glitch in their system. They wanted to charge me 300 dollars more, and, of course, I declined "their offer".

They do not hold up to what they sell to you.