• FareGeek

Overview

FareGeek has a rating of 2.91 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 27th among Plane Tickets sites.

  • Service
    85
  • Value
    81
  • Shipping
    51
  • Returns
    51
  • Quality
    70
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What reviewers want you to know

Positive highlights

  • I booked my flight tickets in no time and was rewarded with good services.

Critical highlights

  • DO NOT USE THESE GUYS AS THEY HAVE NO CLASS AND NO CUSTOMER SERVICE.
  • They are a scam, they will steal your credit card info.
How would you rate FareGeek?
Top Positive Review

“My ticket to South Carolina was cheap”

Virginia W.
1/18/21

I travel once in every two months! So last month I selected South Carolina for my solo tour. I needed cheap airfare tickets and was browsing the internet. Though there were many offers, but the discounted deal that this website provided me with, is the one that I was attracted to the most. It had the cheapest price with no hidden costs. This deal went perfect with my budget tour plan. Thank you so much.

Top Critical Review

“Flight London to Vancouver”

Walija C.
1/4/22

My flights from London to Vancouver were cancelled in 2020 because of covid and I was told a voucher would be valid for future use. After literally hundreds of emails I managed to secure flights the following summer for the same trip, however Faregeek told me it would not be the direct flight that I originally bought -I would have to stopover in Calgary before travelling on to Vancouver. I didn't want to do this, so said I would just use the portion to go to Calgary and not wait for a connecting flight to Vancouver. The company are now trying to claim £259 for a change of route even though it was due to them not being willing to uphold the original direct flight which my voucher was for - all I did was not want to use the second flight -this was cheaper for them. They didn't charge this extra at the time, but today contacted me out of the blue, nearly 6 months after I got home, demanding payment. When I told them I would not be paying a random person calling me over the phone, 6 months after the service was delivered, they said they were going to make sure all airlines block me from flying with them. As funny as it is that this company thinks it holds the power to do this, as only the Government do, others may well have felt bullied into paying the money. Avoid this company at all costs.

Reviews (554)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (92) credit card (77) flight tickets (25)
Thumbnail of user walijac
1 review
0 helpful votes
January 4th, 2022

My flights from London to Vancouver were cancelled in 2020 because of covid and I was told a voucher would be valid for future use.
After literally hundreds of emails I managed to secure flights the following summer for the same trip, however Faregeek told me it would not be the direct flight that I originally bought -I would have to stopover in Calgary before travelling on to Vancouver. I didn't want to do this, so said I would just use the portion to go to Calgary and not wait for a connecting flight to Vancouver.
The company are now trying to claim £259 for a change of route even though it was due to them not being willing to uphold the original direct flight which my voucher was for - all I did was not want to use the second flight -this was cheaper for them. They didn't charge this extra at the time, but today contacted me out of the blue, nearly 6 months after I got home, demanding payment. When I told them I would not be paying a random person calling me over the phone, 6 months after the service was delivered, they said they were going to make sure all airlines block me from flying with them. As funny as it is that this company thinks it holds the power to do this, as only the Government do, others may well have felt bullied into paying the money. Avoid this company at all costs.

Service
Value
Quality
Thumbnail of user stevens467
1 review
1 helpful vote
June 14th, 2018

Sent to this site from momondo.com where 2 international tickets were booked and confirmed about 30 hours ago. Til now there are NO TICKETS. They have said, give us another 24 hours! These are legs of an international flight. They were able to ticket and charge one leg, but the trip is worthless without the otther leg. This is after calling them of and on for the last 12 hours. I don't know why they operate like this, confirm booking, but do not issue ticket. STAY AWAY!

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

Dear Steven, we apologize for the inconvenience caused to you and regret if our services did not meet your expectations. While we tried to look up your reservation, we couldn’t locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed on priority. Regards, Customer service Team Faregeek.com

Thumbnail of user minan4
1 review
2 helpful votes
September 20th, 2018

We bought tickets from them and then we had to cancel due to death. They confirmed a per refund. They were terrible. After over three months, they still have not returned the money. They still kept the money.

The agents are very unhelpful and completely useless. The complaint department does not reply at all. They are nightmare. No one should buy from them.

Thumbnail of user randalls176
1 review
0 helpful votes
September 11th, 2020

DO NOT BOOK WITH FAREGEEK.

I booked a trip with them with three destinations and paid for it. After arriving at the first destination, they canceled my second flight and did not notify me. They later claimed to have sent an email about this but no email arrived. They also accused me of deleting the email, which makes no sense. I was stuck in a foreign city for three extra days and eventually had to book a flight at a much higher price to travel to my second destination. This amounted to hundreds of dollars of extra expenses - roughly $600USD. For several months I spent hours on the phone and writing emails to them about this. Eventually, they offered me a $50 reduction on my next booking through them. Perhaps needless to say, this was not adequate compensation. The financial cost was secondary to the loss of my vacation. I had plans to visit family who live far away and was not able to see the people I had planned to. It has now been many years since I have seen them and do not know when I'll have an opportunity again. I contemplated suing Faregeek but the costs would have been significantly higher than the value of the benefits. They seem aware of this and use it strategically.

PLEASE HEED THIS WARNING: FAREGEEK IS NOT RELIABLE AND IS NOT ACCOUNTABLE FOR THEIR MISTAKES.

Thumbnail of user virginiaw20
1 review
0 helpful votes
January 18th, 2021

I travel once in every two months! So last month I selected South Carolina for my solo tour. I needed cheap airfare tickets and was browsing the internet. Though there were many offers, but the discounted deal that this website provided me with, is the one that I was attracted to the most. It had the cheapest price with no hidden costs. This deal went perfect with my budget tour plan. Thank you so much.

Thumbnail of user eliciam1
1 review
3 helpful votes
June 26th, 2016

I have booked with Faregeek since January 2015. I called once to inquire about cancelling and it was 300$ to do so. I decided not to change. Recent events have led me to call them again to change my flights by one day on either end of my trip which is still months away. I have now been told that it will cost 600$ per person to change it, the same amount as a new all round ticket. I was also informed that if I tried to change it again it would be more expensive. HORRIBLE customer service and awful scam! Do not use them!

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and arrange a call from our Supervisor for assistance

Thumbnail of user bruced22
1 review
0 helpful votes
December 7th, 2015

This site has lot of good offers and deals on flight tickets.

Thumbnail of user paulg134
1 review
3 helpful votes
June 17th, 2016

I bought my girlfriend a ticket to NY for her birthday and it was all confirmed and looking good. She arrived at the airport to check in and found no record of the reservation. We found in our spam an email from FareGeek sent on the day of travel to say the reservation had been cancelled... by them... with no reason or explanation. I waited to there phone message for 1 hour before giving up. I had to buy a new ticket at the airport for double the fare. I am furious.

Tip for consumers:
Don't use FareGeek

Service
Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

Thumbnail of user thomasv17
1 review
0 helpful votes
December 8th, 2015

This site gives good airfare offers.

Thumbnail of user catherinem88
1 review
2 helpful votes
July 31st, 2017

I had to cancel a flight through illness and told them immediately. Even though the flight was made up of £400 in taxes with Lufthansa from LHR to DFW via Frankfurt - they offered me a £68 refund only which they said I would be paid within 10-12 weeks. I emailed them today only to be told I didnt send them an email to say I accept this offer. Absolutely poppycock. Dont book with them is my advice".

Thumbnail of user richardw133
1 review
0 helpful votes
December 23rd, 2015

For the past 7 months I have been using this travel website very frequently as I find the prices good and the service on time. It is very useful.

Thumbnail of user carriee6
1 review
3 helpful votes
March 23rd, 2015

Faregeek are thieves. I booked out of LAX British air. Received a phone call saying it would be an american airline flight. They completely misrepresented. I cancelled and got charged $175 for cancellation which I was never told about got into a huge argument with someone named "falcon" and he said there are no supervisors. I will keep trying to get my money back or small claims court but beware. It was off of Momondo.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annetteg9
1 review
0 helpful votes
November 7th, 2015

I need to travel to London on work purpose. I bought my tickets for London from this website for a couple of times and have received them at a cheaper price. Happy to book my tickets from this site.

Thumbnail of user victorb61
1 review
0 helpful votes
March 4th, 2016

When I called up the customer care for a query I had, the executive attended me instantly and my problem was solved super fast.

Thumbnail of user justinc101
1 review
2 helpful votes
May 5th, 2017

I buy the ticket and then they still haven't reduce the money from my bank account. I can't check my booking in the flight website. I call them for long time but no response and they didn't reply my email as well. Poor! Please don't book flights on this website

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

Dear Valued Passenger, we apologize for the inconvenience caused to you. While we tried to look up your reservation, we couldn’t locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed.

Thumbnail of user roberth287
1 review
0 helpful votes
August 20th, 2016

I was not expecting to save a great deal on my tickets to Finland. However, with this website I got to save $10 that was a big saving for me. Thank you so much and keep up this amazing service.

Thumbnail of user robertb443
1 review
1 helpful vote
May 3rd, 2017

They confirmed the booking, then wrote back to ask for the same credit card and ID details that had been entered securely online. When I asked politely whether this was standard procedure and whether this was possibly a scam, they gave me one hour to confirm my details via a print & scan form. As I was not at work, this could not be done in the timeframe specified. They then tried calling me three times at midnight. When I called back they said they could offer me a new far, 50% more than the originally quoted fare. I declined and booked elsewhere. Terrible, inefficient, unsatisfying way to run a business.

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

Dear Valued Passenger, we apologize for the inconvenience caused to you and regret if our services did not meet your expectations. While we tried to look up your reservation, we couldn’t locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed.

Thumbnail of user marcp16
5 reviews
3 helpful votes
November 12th, 2014

I actually used Wego.com to find the ticket with faregeek.com. A friend of mine recommended Wego.com so I tried it and found a great ticket one-way from ORD (Chicago O'Hare) - BKK (Bangkok Suvarnabhumi) for $688 on Cathay Pacific! Within 9 hours I received a "Ticketed" confirmation email from Wego on behalf of faregeek.com. I'm totally happy about this choice as I was a bit skeptical from all of the poor reviews. Give it a try, it worked for me.

Tip for consumers:
use Wego.com which will link you to faregeek.com.

Value
Thumbnail of user rosss45
1 review
0 helpful votes
October 20th, 2015

Initially, to understand a couple of things I had frequently called up the customer care department. Every time the executives helped me with great patience and co-operation.

Thumbnail of user micholt
1 review
1 helpful vote
March 6th, 2015

I found a ticket on skyscanner. Skyscanner redirected me to faregeek. As I reached check out, the total price that I was shown for my ticket was $142.80. I clicked the check out button, and they charged me $14.99 in "additional fees." When I called to get them to explain to me why the extra charge was there and why I hadn't been notified BEFORE clicking "check out", the guy on the phone (manager) was rude, wouldn't listen to me, and ultimately hung up on me while I was trying to speak.

Service
Value
Returns
Quality
Thumbnail of user gabid5
1 review
3 helpful votes
July 18th, 2018

Absolutely horrible. Booked 3 tickets to Europe for about $1500, have our confirmation # and everything. About 10 hours later receive a call (hidden #) saying our flight was CANCELLED. (Not everything, keep reading). Shortly after, we find the same exact flight for $1800+. I give faregeek a call thinking it was a joke because it was hidden #, and they say that the price we had purchased them at was a promotional value and they had no more tickets at that price. Let me remind you that at first they said our flight was cancelled now theyre saying crap about promotional value. There was nothing on our page about this being a promotional value and that there was a chance that we might not be able to get those tickets. I understand if there was a warning or a message stating but there was nothing! This company decided to cancel our THREE tickets because the flight we purchased tickets for had gotten a lot of other buyers and so they decided to raise the prices, AFTER we purchased our tickets and had our confirmation #. Extremely unethical, unreasonable and unprofessional. Dont waste your time or money with this company.

Thumbnail of user lilliet8
1 review
1 helpful vote
April 28th, 2016

First I was sceptical of using the websites mobile app. When I used it once, I found it fast and useful.

Thumbnail of user vincentp19
1 review
0 helpful votes
October 30th, 2015

I have been checking out the travel deals offered by this website. The choices of places are good as these are the places that I want to visit. In addition to that, the travel deals price reasonably if not extremely cheap. This leads to a good bargain.

Thumbnail of user yolandaw6
1 review
1 helpful vote
June 11th, 2016

I have used this website for a few times and found it to be a standard and decent website with great offers and good service.

Thumbnail of user jamest97
1 review
3 helpful votes
April 29th, 2015

Ordered tickets through Faregeek on the Tripadvisor web site, HUGE MISTAKE - (why TA allows these scammers on their site is outrageous) Anyway, we decided to cancel our booking a day later and asked for their cancellation policy. They said they can only give it over the phone...? I emailed repeatedly and by phone of our desire to cancel the booking and to see their cancellation policy. They refused to provide it. We booked for Dec it's only April now. I have repeatedly asked them to confirm our cancellation and also that we do not expect to see any charges from them on our cc. Still nothing from them. To be safe we cancelled our cc. Our financial institution tells us FG is extremely shady, company phone numbers don't match region of business advertised etc. They never update posted pricing till you book etc. BEWARE. I have also told Tripadvisor they need to remove them from their website because it reflects poorly on them too. FOLLOW UP - Tripadvisor went to bat for us and FG cancelled our flight at N/C. Praise God alone for that!

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Thumbnail of user danf41
CustomerExperienceTeam F.

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2.9
554 reviews
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