I checked out the ticket booking section. Its awesome. The website is connected with some of the great hotels and offer economical rates without compromising on the service quality and other amenities.
Since this was the first time I was booking my air tickets from faregeek, I needed some hand-holding. I dialled the customer service department and a lady named Susan attended my call and guided me patiently through the
Process. The guidance helped me immensely. Thank you so much!
Since I am frequently traveling and is always in search for the best deals, discovering new travel websites is of good use to me. This website seems to be a good discovery for me as I am able to locate amazing offers on some of my favorite destinations.
I booked a flight from Toronto to Zurich over 2 months ago. I received a confirmation with a ticket number. Tonight, from my hotel near the airport, I tried to print my boarding pass and I was unable to do so. I called the airline and they told me that the problem was the ticket seller. After waiting for over 30 minutes on hold, the agent told me that they cancelled the ticket. They did this without notifying me. The agent promised to book a ticket and call back within 30 minutes. It's been an hour and no call back. To catch my flight I have to pay double the market price 2 months ago.
I also used the email which says "If you require urgent assistance after hours, please email us on *******@faregeek.com as we monitor our emails 24 hours a day, 7 days a week. We will answer your email within 10 minutes." No response in over 2 hours.
I checked out the flight booking section the website has. The rates are very reasonable and you can get good quality service for a very less price. I booked my ticket to Texas and San Francisco using this website.
I faced a small issue when making my final payment using my credit card. The amount charged was wrong. When I approached the customer care department, the issued was attended proactively and it got solved with an hour. That was indeed helpful.
I called to book a ticket for my unaccompanied child with west jet. They sold me the ticket. After a few days I called west jet to get the papers that parents need to fill out. They informed that my child would not fly on their airline due to the fact that legally a third party company can not sell unaccompanied flights with them. So I called fare geeks back and told them the situation. Their supervisor even phone west jet to confirm and was told they are not legally allowed to sell that type of ticket. So he agreed to a refund. I have been waiting 5 weeks for the money, and everytime I call they give me the run around now. Getting pretty close to legal actions to prove a point on principles.
I was lucky my attempt to book did not go through. Whew! I called because the submit button failed to work and I didn't want to punch it twice and get charged twice. The customer service rep tried to book me over the phone for a flight that cost an additional $150 and had different dates. I canceled. Don't trust this outfit.
I am bit of an old school and had never purchased online air tickets until recently. I needed to book tickets for Vienna and it was decided at the last moment. My niece referred me to this website. As I was checking out the deals I made my booking and everything was seamless. I loved the experience.
I ordered online from this company, faregeek.com, on Saturday 21,2015. I quickly received an email that my status was Confirmed.
On Wednesday evening I received an email that my "confirmed booking was on hold because of fare expire". A much more expensive option was offered. I called, only for them to tell me that there was nothing they could do. Excuses about the time it takes for the airline to get back to them was given to me. Hogwash.
By the way, the company is located in INDIA.
They will not notify the customer in case of serious changes (bank refusing the payment, flight cancellation). In case if somebody else is paying for the ticket (Faregeek does NOT accept foreign credit cards), they want the customer to send credit card numbers AND copies of the card via email. They are not safe, they are not trustworthy. I'd rather pay $100 more and have a better customer experience.
I still purchased my flight ticket after reading couple of these reviews because the ticket I purchased was much cheaper than what kayak or other websites were offering (got my ticket for $630 where the cheapest offer from other websites were $790). I didn't experience any trouble as I didn't need to change anything I purchased the ticket. It seems most of these reviews are complains with their customer service which I never needed talking to them! I would buy ticket from them again if I find their prices cheaper than other websites!
I was asked to issue verification and was instantly approved. Received my tickets. Customer service very pleasant and very helpful in free phone line.
The verification e mail is issued to all non USA customers
The customer care team is always available to help whenever I need their assistance. Sometimes I have to wait a while before an executive takes the call, but usually the service is fast and co-operative.
They sent me a message with confirmation #'s that my tickets were booked. When my husband and I went to the airport, United told us we were not registered on the plane.
After returning from the airport, I received a notification saying "that my reservation was successfully cancelled".
I called Faregeek and he told me that the price of the tickets was too low and the airline would not accept them. I asked why did he did not call and tell me this? He said it was to late?
It has been three or four times that I have used this website to fly to places like Austria, Venice, Prague and many more. So far I have found the service and the website updated. The notifications reach on time and also the payment procedures are smooth. I have never faced any problem with the website.
I cannot recommend their service to anyone. I was informed that my ticket was cancelled just 16 hours before departure, even though the ticket was issued half a week from that date. This happened twice in a row. I may just have been unlucky. However, I wouldn't trust this company with my credit card information at any times.
It is not a serious agency! I think it is scam website.
They sent me a message that I got my ticket. Then I went to the airport and I was not registered on the plane!
Then I received a notification saying "that my reservation was successfully cancelled".
While I am writing these lines I am trying to get them on the phone: on hold for more than 50 minutes! There should be an option for no star!
I had used their service. It is good, but unfortunately I had to change the time for my flight. So I messaged them on their Facebook page and was answered quickly and also received a call from them. I am impressed.
I have used many other sites for booking my flight tickets. But I find faregeek.com is the best site to navigate and with best prices. More over the site is very user friendly. From now on I will definitely use faregeek.com to book my future flights.
Overview
FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareGeek most frequently mention credit card, customer service and confirmation email. FareGeek ranks 237th among Plane Tickets sites.
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- Camden, DE, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations as we understand that your issue is in regards to the flight cancellation on the day of your departure.
Would request you to kindly share your booking number, email ID and contact number so that we can check internally and have this case addressed.