Worst travel agency! Stay away!
Their faregeek app showed me the lowest fare for international flights, but I didn't realize that I have to change airports in Tokyo for connecting flight. I called them and Shane admitted that I will miss my flight. Then he gave me another routes but will cost me about $450 or cancel my tickets for $275. What a scumbag! You know it will cause me missing my connecting flight and yet wanted to charge me for your system reservation glitch? I called the airlines directly and they tried to help me to change my flights but at the end my ticket was locked by the scumbag agent. I have to go thru them for any changes. Don't fall into the trap! They pretty much has hijacked my reservation unless if I am paying more. I refuse to give them another penny of mine!