Andrew W.

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.

I have booked through faregeek periodically over the years without any difficulty. My most recent booking, however, went very poorly. My flight to Tampa went without hitch, but when I went to the airport to fly away the airline had no record of me. My flights had been cancelled by faregeek without notification. I called their number and was told that an email had been sent and a call had been made to my cell, but neither was received. The phone agent told me a superviser would call me back within two hours (claiming that he was in a meeting), so I waited at the airport. 4 hours later, there was still no call. When I called again I was told it would be 24 to 48 hours before the superviser would call me back. Needless to say, this was frustrating. I was advised to book another flight, but the prices were four times higher due to booking then at the last minute. (My original booking was done well in advance.) I had little choice, though. It was a full 47 hours before the superviser called, and he would not apologize and said that the contract stated that the flight was not confirmed. He offered a $25 voucher. This was a few weeks ago, and now he will not take my calls or forward contact information for a Senior Manager, and takes days or weeks to respond to my email messages. I cannot stress how negligent they have been.

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.