FareDepot

I was stranded at Chicago airport in the middle of the night and was completely lost because of the airport security; I called Faredepot and Charles one of the customer care executives went beyond his designated duty and arranged everything for. He helped me with everything I needed. Not only he arranged for my hotel stay and cab but also the assurance he gave me helped me a lot to keep my cool. I would love to get back to Faredepot for all my flights. Thank you for your helpfulness. Cheers!

I bought a round trip ticket to London from Austin. The fare was $512. I used a credit card. After 6 hours, an email came from the credit card company that the payment was cancelled because it was suspicious. Then I called to the credit card company and they said the purchase was $*******. They declined because it was out of the limit. Now what happened if it would be within the credit limit or I if I would buy with a debit card?

I made reservations and SELECTED seats in Premium Economy for 3 passengers. While checking reservations today (Friday-flight on Tuesday) I discovered I had no seats. When I called Fare Depot I was told I didn't have seats because the airline makes the decision. I was told to call the airlines. At this time, there were only 3 seats left scattered and none of us can sit together. I was told by an employee and supervisor to call the airline and I asked them to call but they were too busy (I'm not important enough to make me happy). Nothing on the website said I had to call the airline directly to get my seats. I AM FURIOUS! They need to disclose the fact that they really aren't making a seat reservation and you have to call the airline! AVOID AVOID AVOID!

Worst customer service. They did not inform me about the cancelled flight. Once I informed them 2 days before the flight, Then I was told they will get back to me in couple hours, then next day. Then I gave them time for one whole day but no response. I called them back after enough of waiting. They put me on hold for 25 minutes. I posted a review in the mean time then it seems like they were worried so much about review. They supposedly rebooked me on a flight after 1.5 hours on call. On the day of my flight I found out that the original flight I am not on the original flight but was booked on a flight 4 hours later. It's such a mess not worth booking with them

I have to say this is the closest to getting scammed on the internet I've gotten. I purchased a ticket but was told I need to supply them with some amounts deposited into my credit card account to finalize the sale. Since I couldn't get that in time (and I really needed to be on that flight!) I decided to book directly with Pacific Coastal Airlines and cancelled the ticket with Faredepot (to save everybody time). However I was still charged for it and when I called the Airline they said that people from Faredepot didn't cancel it in time (even though I cancelled it with them in time!) so they only issued them a credit for something like $44. After numerous attempts to contact Faredepot Customer service I didn't get the refund or the $44 credit. I would advise against this company.

They changed so many times my itinerary until the very day of my trip. They said the airlines cancelled the flights so they had to redo the schedule which by the way had either stupid huge time between flights or no time at all making the connection imposible (according to them I would be in Montreal and Miami at the same time). I called so many times to customer service and they didn´t solve anything. Finally I had to talk directly to the airlines.

Never again!

My experience with customer care department for online ticket booking was not favorable. But my experience with FareDepot.com changed my perception. I was booking my online tickets for Madrid and dialed in the customer care department for assistance. A young man named Alfred attended my call and listened to my questions and gently helped with the required data. I could easily complete my online ticket booking with complete ease.

I recently had an awful experience with this site. I booked two tickets. One wasn't ticketed and I was overcharged on my credit card. After calling and getting hung up on and then emailing I received a response that the reservation was ticketed the whole time (it wasn't because once it was ticketed the link in the previous emails changed from confirmed to ticketed) and that there was nothing that they could do about the difference in charges. They said the taxes went up. The second fare the wrong date was booked. I tried calling several times within 24 hours and was hung up on or the line went dead. When I finally got a hold of someone they said it was my fault and that to correct it would cost $350. They would not give me a break down of the fees or a reason other than it was my fault. I called delta asking for their help and they were astonished at my experience. They said they should have a policy for changes within 24 hours.

I had to go to Milan to meet my sister and as the flights to Europe were expensive, I had to a lot of homework to do. It was at Facebook I got introduced to FareDepot. The price amazed me and I was much impressed at the first look of their website. So easy to book my flights and the charges were transparent. This year I am again going to Milan to attend the Milan Expo and have booked my flights early with FareDepot. Great Service!

Bought a last minute ticket through Fare Depot to go home to see my ill Grandmother for what might be the last time. In an emotional state already, it was the cherry on top to find out Fare Depot had scammed me for my money and never actually sent the money they took from my account to American Airlines. I spoke with someone who tried to tell me that my credit card company wasn't allowing charges to go through on my account. I replied telling him that's funny because I never used a credit card to make the purchase. I missed my flight and had to buy a new one on the spot for a later time in the day. Since I had a huge gap in the day and had already taken a vacation day from work, I immediately went to my bank to report a fraudulent claim. Praying I get my money back. Extreme disappoint. You're better off paying a little bit more directly to the airline than experiencing the kind of day I have had.

Faredepot is a fraud site.

I booked a ticket on april 3rd with www.Faredepot.com from Boston to Dublin.
Faredepot never issued my ticket but same day the company processed my credit card to book a hotel & car in lima under totally different name.
When I called them, they asked me to contact the credit card company to dispute the charges. They never explained to my why this happened in the first place.
This site is a fraud. They need to be reported to ploice.