I made reservations and SELECTED seats in Premium Economy for 3 passengers. While checking reservations today (Friday-flight on Tuesday) I discovered I had no seats. When I called Fare Depot I was told I didn't have seats because the airline makes the decision. I was told to call the airlines. At this time, there were only 3 seats left scattered and none of us can sit together. I was told by an employee and supervisor to call the airline and I asked them to call but they were too busy (I'm not important enough to make me happy). Nothing on the website said I had to call the airline directly to get my seats. I AM FURIOUS!!! They need to disclose the fact that they really aren't making a seat reservation and you have to call the airline! AVOID AVOID AVOID!