FareDepot

I booked tickets and they gave me a connecting flight 2 and one half hours away from each other. It was impossible to connect so they charged another 1000 dollars to make changes Never again

My mom used this site. She purchased tickets to Russia through faredepot. When she got to the airport there were no tickets in the system. Long story short she had to buy a new ticket with CASH! Because airline was only accepting cash or Amex. It took a bit of running around the airport in search of a bank machine. Meanwhile I called faredepot right away to see what they could do for us. This joke of a company reserved the ticket but did not communicate with the airline to generate tickets. They charged my mom's Visa, (but thankfully refunded her later). And then the customer service rep had the nerve to lie. He said that the tickets were not issued because she did not confirm her identity by replying to another "security check" email they sent. My mom did not receive any email from them, and she checked inbox, spam/junk folders just to make sure! How do u proceed with charging a card before confirming identity? My poor mother barely made it to her flight, and had to take Valium to calm down after the stress that she had to endure. Never again~

UPDATE I have since spoken with a supervisor who was very eager to take advise and rectify the lack of that transparency that I had perceived and improve my overall experience with the company. In the end the total cancellation fees are $250 from the airline plus $50 processing fee per person. I am now aware of all the charges, processing time and have since received e proper invoice and receipt in writing.

I recommended that they improve the transparency of their processing time and charges by including a easy to access written disclosure online. They could do well in the future by:

1) Gaining trust of their customers by high quality training of customer representatives that includes clear and uniform guidance on how to communicate clearly, professionally and courteously while being fully transparent. There should be no perceived confusion or hostility about fees because it creates deep mistrust.
2) Train the staff on how to better communicate in both written form and over the phone the critical information about processing time and fees both charged by airlines and by Faredepot.
3) Improve the Faredepot written forms: Create a standardized professional layout and use spell check and grammar check please. This will improve your image tremendously.

I do hope the company continues to do better for their customers. Deservedly, the business can do well in the future.

I have booked a ticket with them-problems all the way-if you call-they are almost too tired to answer your questions-i have 3 booking ref codes for the same flight-they don't have a clue as how to help you-all they do is give you the toll free nr to call-they also can't speak English properly-they can't even spell-WILL NEVER BOOK WITH THEM AGAIN-I still don't have answers about my flight to Italy-will now have to call Alitalia to find out about my flight-this is ridiculous!

I am an international person living in New England USA. FareDepot's customer service is the worst CS I have ever worked with in my life, although, I have worked with many international companies and particularly travel agencies. We worked with an Indian guy (no offence, I have many Indian friends. Don't consider me as racist, I am myself an international person). He named himself Edward Salvador. He has a thick Indian accent, he should have been either not employed for a CS position or trained on verbal communication. He basically ruined our trip. We planned to have a reunion with my parents during Christmas time in Thailand, they planned everything for this trip as well. We talked with Edward over the phone (BIG mistake!). Edward Salvador booked our trip for November 2016 instead of December 2016 and send the itinerary with the dates printed with small font and in a way that we though that's part of his signature. Then we found out about his mistake, he wanted to fleece us to pay more to change the date. We ended up to cancel the trip and my parents are now going to Thailand alone.

I hate their customer service and their whole system is corrupt.

Please do not work with them.