FanaticsReviews 3,945

I ordered a size large Clemson fleece jacket. When it arrived at my home, it was obviously mislabeled - it was a medium. Andrea did a wonderful job getting everything taken care of - on the initial call. Such grand customer service. You have a Fantastic customer for life. Go Tigers!

I ordered a $60 hoodie expecting something similar to what you'd get at major retailers at that price point. Instead I get a cheap sweatshirt in the wrong size, with threads pulling from most of the seams and on both sleeves. The logo on the front was cheap and poorly screen printed or heat pressed. The sizing was also small. Worst yet, I got to wait nearly 10 days for it to arrive. Ordered on a weekend, didn't "ship" until Wednesday and didn't actually leave Florida until Thursday. Save your money and shop somewhere else.

The worst company
The worst company. Is now the main supplier for most online retail sites for major US sports leagues. Have had three consecutive orders over 12 months be unable to be fulfilled, and then order is cancelled.

They NEVER have what you order. I once ordered a celtics sweatshirt from the celtics shop, via fanatics. Cancelled and refunded two days later. No email or notification, after wondering where my shirt is I had to go look to see the status.

Then, tried to order Red Sox WS Gear. The very same day the items were released for sale... same story. Two weeks later, no shipment confirmation (they give you a pushed out date to when to expect shipment, so you don't think its strange when you don't get a shipment confirmation within a few days)

Now, recently Patriots superbowl gear. This time though CBS sports, which of course contracts Fanatics. Same. Story. Placed order... never fulfilled, order cancelled and refunded

I really do not know how this company makes money. They place charges, but then refund, don't ship, and don't tell you. They're even too stupid to contact and say hey this stuff is on backorder, would you like to wait? They just cancel... its absurd.

Avoid ordering from any fanatics based site. Do a favor, and buy in store, or order from a retail clothing shop and have delivered to your store. Don't waste time with these people.

First I ordered a customized bruins sweater and after one wash the writing came off. Called to complain and they sent a new one. Four washes later and that one is now coming off. Second time I ordered two sweatshirts and an hour later realized I chose the wrong size. I called and they told me they can't make the size change even though it's only been an hour. Because they're custom I can't send them back for a different size. So I'm stuck with a medium even though I'd called immediately after. They told me there was no way to contact the warehouse to request the size change. Despite the price being the same and no way to cancel the order. Useless. Never ordering from them again.

I ordered a Team Canada hockey jersey on January 10th via the HockeyCanada.ca shop which is facilitated by Fanatics. I got an order confirmation and a message stating that the order had shipped via FedEx ground. I never received a tracking number, go figure. I contacted FedEx on January 25th to see if they had any information about my order as it should have arrived by now. FedEx had no information about my order in their system based on my postal code and personal information. I then contacted Fanatics on January 25th and was told the order would be re-sent with a different carrier and I would get a confirmation/tracking number shortly. After I had heard nothing by January 27th I contacted Fanatics again and asked to have my order cancelled and my money refunded. I'm now told I have to wait 3-5 business days for someone to get back to me? I just want a refund and will purchase the jersey elsewhere. This is by far the worst online purchase I have ever made in terms of service. I'm not sure how Fanatics is still in business if this is how they operate. My first and last purchase from this company.

I ordered an item and selected the wrong shipping address by mistake. Sent an email within minutes and I am still waiting for a response. I called the following morning since they were closed and asked them to ship it to the correct address. The item was located in Jacksonville, Fl and so was I. However, I selected my old address in California. I guess they are incapable of communicating with there warehouse to re-route the item. I even called Fedex but they said Fanatics had the item and they couldn't do nothing. Fanatics customer service just said they couldn't fix the problem and sent my item to California when I could have literally just drove over and got it. Smh

I Purchased an NHL stealth jersey the day they came out And it took fanatics two months to come back to me and tell me it was not available. I was then not able to purchase another one. I ordered an NHL All-Star jersey with Erik Karlsson on the back and then was told a week later that it was not available and I also ordered another shirt and was told it was not available. This is a recurring issue with Fanatics. I am a plus size woman and the selection is awful online and there is not one item
In the Sharks store for purchase. Before fanatics took over this was not an issue it is now a big issue and I hear it from several other women. It is quite disappointing.

Really horrible experience and would not ever order from this company again and I recommend no one else does either. I ordered two cowboys wine glasses for my boyfriend as a birthday present. I received an email that the wine glasses were delivered, however they were not at my house and no package arrived. I called customer service who was nice and reshipped the wine glasses for me. Then, after putting them in the dishwasher before using them the entire cowboys logo ripped off of one of the wine glasses and we never even got to use it once! Overall horrible experience with this company. Their kind customer service representatives are their only saving grace.

I ordered shirts the end of October. Ordered 2 in order to get qualify for free shipping. 1 shirt was a Christmas gift. Size Medium, that would fit an XL! I want to exchange, but am told "that shirt needed to be returned in 30 days". All over their website it says 365 day hassle free returns. No so! I was told if I return, they will donate and I cannot exchange. Very disappointing, especially for a $90 shirt. Will never use them again, or recommend them!