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I ordered a Team Canada hockey jersey on January 10th via the HockeyCanada.ca shop which is facilitated by Fanatics. I got an order confirmation and a message stating that the order had shipped via FedEx ground. I never received a tracking number, go figure. I contacted FedEx on January 25th to see if they had any information about my order as it should have arrived by now. FedEx had no information about my order in their system based on my postal code and personal information. I then contacted Fanatics on January 25th and was told the order would be re-sent with a different carrier and I would get a confirmation/tracking number shortly. After I had heard nothing by January 27th I contacted Fanatics again and asked to have my order cancelled and my money refunded. I'm now told I have to wait 3-5 business days for someone to get back to me? I just want a refund and will purchase the jersey elsewhere. This is by far the worst online purchase I have ever made in terms of service. I'm not sure how Fanatics is still in business if this is how they operate. My first and last purchase from this company.
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Brady, we're so sorry for this inconvenience that this has caused! We do see that the request for cancellation was put in on 1/28 and we ask the 3-5 day time frame to allow that appropriate department to come to a conclusion and reach out to you with any further information that you might need. Once again, we're so sorry. Please do reach out here via private message if there is anything we can do to help more. Sincerely, Julia.