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Really horrible experience and would not ever order from this company again and I recommend no one else does either. I ordered two cowboys wine glasses for my boyfriend as a birthday present. I received an email that the wine glasses were delivered, however they were not at my house and no package arrived. I called customer service who was nice and reshipped the wine glasses for me. Then, after putting them in the dishwasher before using them the entire cowboys logo ripped off of one of the wine glasses and we never even got to use it once! Overall horrible experience with this company. Their kind customer service representatives are their only saving grace.
Samantha F.'s review of Fanatics earned a Very Helpful vote
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Hello Samantha, thank you for your feedback! I am very sorry for your experience. Our number one concern is customer satisfaction. Upon review, the order was fully responded back to the method of payment used to make this purchase. Please allow to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian