- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
First I ordered a customized bruins sweater and after one wash the writing came off. Called to complain and they sent a new one. Four washes later and that one is now coming off. Second time I ordered two sweatshirts and an hour later realized I chose the wrong size. I called and they told me they can't make the size change even though it's only been an hour. Because they're custom I can't send them back for a different size. So I'm stuck with a medium even though I'd called immediately after. They told me there was no way to contact the warehouse to request the size change. Despite the price being the same and no way to cancel the order. Useless. Never ordering from them again.
Danielle hasn’t received any votes.
Danielle hasn’t received any thanks yous.
Danielle doesn’t have any fans yet.
Danielle isn’t following anybody yet.
Empty.
Hello Danielle, thank you for your feedback! I am very sorry that the item was defective. Our number one concern is customer satisfaction. Upon review, the initial contact was regarding the item being washed once and was defective. The request was to have the item reship. There was no mention on having the size changed. After the reships are placed after 30 minutes the system is unable to make any changes to the order. Had it had been known that the size was needed to be changed, a request for a refund could've been made. I am unsure if you are saying the first product was washed four more times or the the replacement that was delivered on 1/15/2019 was washed four times. Please advise by emailing us at Customerfirst@fanatics.com or by sending your response in private message. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian