FanaticsReviews 3,945

I purchased a hockey jersey for Christmas that ended up being too big. So, I returned and sent out via USPS on 12/12. I have been on the Fanatics website SEVERAL times just to see that the "live chat" is unavailable per usual. I guarantee there is no live chat. Funny how there isn't a customer service number either. I called our post office with the tracking number and they verified it was sent and that I needed to contact the business. If the business was non responsive, then I needed to call my bank. Guess that's what I'm going to have to do. So disappointed. I've been out $102... that's STEALING. The crappy thing is, I have another item from there to return that was over $100 too... I'm sure I will never see my money refunded on that item either. BEWARE OF FANATICS.COM PEOPLE.

I was very upset with the service that I received from the previous representative regarding a return of an item that I was dissatisfied with.
Long story short, you can call Alicia "the fixer".
Her tone was very caring and appeared genuine. She took care of the issues that the previous rep refused to help with and addressed my immediate issue. I tried to send an email to discuss my frustrations and concerns, but there was no way to do so so I want to make sure that I communicate the great customer service that I received this time. She is the reason that I will use your company in the future.

I ordered a custom hoodie from this website. I understood it would take a bout 2 weeks to get to me. I was told it would ship out by the 3rd and the third came around I never recieved a tracking number. So I call and speak with someone who said that it had not shipped out yet but would by the end of the day and I would receive my tracking number. 24 hrs later I call again and was told that my item had shipped out and was GUARANTEED BY MONDAY January 7th... so I called Monday since I never received my package and was told that it has not shipped out yet and that they needed to contact the warehouse. That they would send me an email within 24 hrs. I finally get my email today and now I am being told that they don't know when my item will ship out! WHAT A JOKE. At this point they should be giving me this item free since i was told it would get to me guaranteed by Jan 7th!

Despite placing an order December 12 which stated it would be here by Christmas, I STILL have not received the order as of 1-3-19 and despite calling customer service and being placed on hold for 25 minutes, they hung up on me! I called back and they stated there's nothing they could do. I asked for a manager whose 'resolution' was for me to send the product back once it was received (estimated to arrive 1-15-19)! WOW! You lost a customer. Even funnier, Fanatics is calling ALASKA an international address after the fact. There was nothing on their website stating that the package would not arrive for up to 14 business days. If so, I never would have ordered. In fact, when I checked out, it stated it would arrive by 12-24-18.

Went to fanatics.com to order some things for Christmas. I ordered a shirt for my wife, a jersey for my daughter, and a hat for my cousin. Ended up needing a size larger in jersey for my daughter. Tried to return on line and couldnt so I called and spoke with Sue in customer service... Evidently they pushed me from their page to a 3rd party even though I went to their page and it was shipped in their bag... Surprise because it came from a 3rd party off their site I can not return... As a business man myself this is very poor business practice... Not only will I never shop here again, everyone I know will know about this as well as post it on social media in Hope's it goes viral!

I purchased three items from Fanatics on 12-07-2018; a chair and two tee shirts with packages to arrive before Christmas. The chair was a ship by manufacturer (Could take longer to get to Hawaii) the t's were ship next day.The 7th was a Friday so I guessed they would ship the t's on Monday. I received an email on Dec 11 that my items were shipped. I received the chair by the 18th; when I received another email stating that FEDEX turned over the package to USPS for shipment. USPS sent me an email stating that they had received electronic notice from FEDEX but had not received the package and the delivery date was now 12-29-2018 for the two t-shirts shipped from Las Vegas, Nevada. So far it looks like FEDEX got the package on! 2-11 kept it until 12-18 when they notified USPS. As of 12-29 the USPS says they have not received the package. Yesterday I received another message from FEDEX saying the USPS would deliver my package today (12/29). My mail lady just left here and she didn't have a package for me.

I ordered Philadelphia Stadium Series 2019 merchandise but was sent San Jose All Star Game merch instead. I have the boxes the items were shipped in but the order number and my email address weren't recognized when I entered it to initiate the return policy. Live Chat was unavailable - how can there be absolutely NO SUPPORT available during Christmas week? The site is apparently only supported by FAQs and there is no phone number provided. And to top it all off, even though I was sent stuff I didn't order, their return policy says I'm responsible for return shipping costs. Unbelievable. They won't get my business

I placed an order on December 8 for a St. John's t-shirt and a Buffalo baseball hat. 20 days later I called to see where the items were only to be told that the order had been cancelled. I had to call back again to see why the order had been cancelled and was told because I had to provide "SECURITY" information. Again, email, address, the dollar amt of my order ($44.64), THEN I had to provide cross streets of my neighborhood to "PROVE" I knew the delivery location. 12 minutes later, I was instructed that I needed to go online again to reorder my items. I asked, as a courtesy, if the customer service person could place the order only to find out one of the items is no longer available. I hope NEVER to use this company again!

I RECIEVED A SWEATSHIRT FOR CHRISTMAS FROM MY AUNT, SHE BOUGHT ME WRONG SIZE I CONTACTED THEM THEY SAID THEY DONT DO EXCHANGES! JUST RETURNS AND THEN I WOULD HAVE TO REORDER ITEM? NEVER HEARD OF SUCH A THING! SO THIS MEANS I DONT GET THE 30% OFF DEAL SHE GOT, SO THAT MEANS I GET SCREWED ON MY CHRISTMAS GIFT CAUSE I WILL HAVE TO PAY MORE FOR THE ITEM! I WILL NEVER GIVE THIS COMPANY ANOTHER DIME! BEWARE OF THIS COMPANY, NOTHING BUT A BUNCH OF SCAMMERS! THANKS FOR RUINING CHRISTMAS FANATICS! REAL AMERICAN COMPANY!

Don't ever order anything from these people. They use antiquated systems and the chances of your order being messed up is extremely high. When I started using A VPN they cancelled every order even though I had ordered things in the past and had them shipped to the very same address and used PayPal. The first time it happened, I called and they said that it was a problem with my address. What it was, with a VPN your IP address is encrypted and they can't match it to your physical address. But, anyone with a shred of intelligence would know that it was being shipped to the same physical address as my past orders so how could it be fraud? They assured me at that time that it would never happen again, but sure enough the same thing happened again on a subsequent order. So, I actually turned off the VPN and placed the order again and low and behold they cancelled that one as well! That's not security, that's ignorance. Stay away from them! It's not worth the hassle.

I ordered several products through Fanatics roughly a month ago, and ever since the order I have been receiving emails saying the shipping date is being pushed back. Finally I started getting emails that the shipping date is "unknown". This is after over $100 has been charged to my card. So I decided to cancel the order, which the most recent emails say I can do. I called customer service, only to be told that they can't actually cancel the order and refund my money. Supposedly they can only "submit a claim to cancel the order". Then, they have no control over whether the claim is approved or not. What a convenient response. In the meantime, I'm still out over $100 and have no merchandise, nor does it appear I will ever be receiving any merchandise. Needless to say, I will never be spending a dime with this company ever again. If you want to avoid similar problems, I would recommend you spend your money elsewhere.

This place is terribble. I honestly understand its the holidays but please dont misguide me. I made an order on the 10th, the took the money out my account a second later. Then i got an email telling me it will be shipped on or before the 18th. I noticed on the 20th still nothing, I forgot the lady name that i spoke with but she told me it would be rushed and it is gonna be leaving the warehouse on the 20th. I said fine. Its the 26th now and i am being told 2-3 weeks to hear from the warehouse, i requested a supervisor and a message was relayed to me that i will get a call in 24 hours.