FanaticsReviews 3,945

Bought a jersey as an xmas gift on December 14, and being from Canada I was told it wouldn't arrive till January 7th at the latest. Well, I received it xmas eve, just in time for Christmas. I was so happy! Couldn't believe it. I kept the jersey in the packaging, wrapped it up, and put it under the tree. When my partner opened it up on xmas morning we noticed right away that the jersey was dirty and previously used. I thought maybe I bought a game worn jersey, that's how dirty it was. Both arms have brown/yellow marks on them, the front of the jersey has a black scuff and a snag. What a joke! How does that even happen?! Now customer service is not picking up the phone due to a large volume of callers. WONDER WHY?! SOOOO NOT HAPPY! They better make this right... I am not paying for return shipping. Calling my CC next if this isn't sorted out ASAP.

Ordered a rather expensive gift for Christmas first of December 2018. On 12/18 email from Fanatics said delay in shipping and all online inquiries said shipping pending. Customer service unable to explain reason for delay and had no information at all about the order.

I ordered a gift on December 16,2018 with the stated Fanatics promotion of "GUARANTEED by XMAS or it's FREE". I picked the correct shipping choice and I am still NOT getting my gift by xmas NOR is it free. The technology used by their website is nothing short of unacceptable. I received an email on December 16th with the notification the order was being processed and to thank me for my order. I called on December 22nd as every time I tracked my order on the fanatics website it still stated pending. Once on the phone with them I was told the order was cancelled due to a address issue which is something that still does not make full sense to me. I was not informed by any email, phone call or any other method that my order had been cancelled so that any issue could be corrected. I will now be left scrambling for gifts due to the poor service of fanatics. I would also not put any reliance in any guarantee that is made by the site either based on today when I asked if the order would now be free and was instructed that would also not be the case.

TERRIBLE Customer service! Placed an order on December 18 with the website stating it would be delivered by December 24. Received an email confirming order and shipment with a delivery date on December 21st. Package never came yesterday. When I called Fedex to track my order I was told it never was sent to them and directed back to Fanatics. When I called Fanatics today I was told yes it was never shipped and nothing they could do to get it to me until December 28. So now I'm left with the inconvenience of shopping for a new gift and waiting 5 days for my refund to get back to my bank account. Only offered a 20% off coupon for compensation. Told them to keep it. I will never shop Fanatics EVER AGAIN! Hope this hasn't happened to anyone else.

First of all, the item I ordered was NOT labeled as special event. When I ordered this jersey along with another, the estimated delivery date on the website was the same for both, which was 12/10-12/13. You mentioned that this special event item was not expected until 12/14 but was received early and shipped out on 12/13 instead of 12/14, according to the shipping method chosen by me. The label to ship the jersey was created on 12/13, BUT it was not actually at the FedEx location until Sunday night. You mentioned other shipping methods were available your website, which is true, I saw them, but didn't think I needed it since the estimated delivery was 12/10/12/13. I just don't like being blamed for the late delivery. Oh, and I did contact Fanatics via twitter with no more than an apology. It took posting to this website to get $4.99 refund, which I do not feel is enough. Disappointing someone at Christmas time is priceless to me, so $4.99 doesn't even begin to cut it. I won't make that mistake again.

Your company sucks it big time! DON'T EVER ORDER FROM
THESE LOSERS! They don't stand by their products, have terrible customer service, automated robotic responses to everything. I actually spoke with a woman who cancelled our order like we wanted and said everything was good. 2 hours later I get an email
Saying production was started and we could not get a refund. BULL$#*!! I WILL MAKE IT MY
MISSION TO
SLANDER FANATICS TO ANYONE I MEET AND ON SOCIAL MEDIA. TERRIBLE TERRIBLE COMPANY.

Received an email confirmation of my order on 11/26/18 with an order #.
When called to track order mid-Dec... I was told the order was cancelled and the items were no longer available to re-order.
They said I should have received an email, but I did NOT!
No discount offered, requested to speak with Supervisor. Finally spoke with one 6 days later after 3 attempts. He apologized and said he did not know why I didn't receive an email? System problem maybe?
Again, 9 Christmas presents I never received due to their "system problem".
HORRIBLE CUSTOMER SERVICE!
Do not order from this company

The short story: Order on 11/27 won't get here until 12/26. I tried to call them earlier to have it fixed, and they said to wait, that it would arrive before Christmas. Still no package on 12/20.

The long story: I placed an order on 11/27, and as I am in Hawaii, 7-14 business days meant it should have arrived by 12/17. Within a few days, I received a notice that it would be delivered by FedEx on 12/26. I immediately called to tell them these were Christmas gifts, and 12/26 was beyond the expected date. I was placed on hold for a little, but the rep returned to apologize for the confusion on the tracking notice. She said although it says 12/26, I could expect it to arrive by the promised date. It's now 12/20 and still no package. The tracking says FedEx passed it to USPS on 12/10, and delivery still expected on 12/26.

I ordered a JJ Re$#*! jersey for my 10 year old for Christmas. Fanatics had the jersey on it's website and in the drop down menu I chose JJ Re$#*!. The jersey arrived and I opened the package today. ON the front it had #17 and on the back it had Re$#*! with #71. I was extremely disappointed, I expected better from Fanatics. I went online to rectify the problem and started a chat. The women said she was sorry and would get this rectified. She gave me a number to call. I called the number and another woman answered and took my information and said someone would get back to me within 24 hours. I asked her if there was anyone I could talk with now who could rectify the problem and she said no. I told her this was a present for my son and I was now concerned it would not arrive in time for Christmas. She said she was sorry but there was nothing she could do. Now I sit here waiting to hear from the company for a mistake that was entirely theres. I don't know who works at the jersey department but it is ridiculous that they can't put the numbers in the correct order. Where is the quality inspection? And now there is no one availible to rectify a problem that was entirely there fault. Way to go Fanatics, never again.

I ordered several items from Fanatics one of which my wife really wanted for Christmas. After several weeks nothing came so I checked their site for a tracking number and when I checked it said returned by UPS for an incorrect address. Meanwhile my charge card was charged. I called to order online and they was out of both sizes. After this I was told my card would be refunded. They kept my money to order other supplies and I received nothing. Stay away!

So far 0-2 on customer service. First my order was shipped to wrong address because Applepay changed address to one saved on phone. I tried changing address which ups said was possible but that it had to come from fanatics because of their policy. They sent product and just left at door in a 400 resident apartment building. So now they had to reship late to me new product and gave someone a free gift when it could have been avoided and on time. Now I tried again on a different product. I ordered shorts with a sale price. The shorts are small for a large so I wanted to exchange for XL size. They say I have to return for credit and buy new shorts. The problem is I have to now buy the shorts at full price not at the sale price I paid for them and they won't homer the price I paid for them. I think I am done trying them especially after reading other reviews as well.

I wish I could give 0 stars. I tried to order a gift card on line, but the site kept rejecting it. So I called the customer service number and placed the order. Oi received a confirmation email right away. This was on November 20. December 3 I got an email saying that my order was delayed. No reason given. December 16 I called to see what was happening with the order and was told that I would be contacted by the warehouse. Nothing. Today, Dec 19, I called again. No one has a clue. Talked to three different people. No answers. The last line of the email I received on December 3 said if I choose not to wait, that I can cancel my order at any time. NOT true. You can't cancel gift card orders. So essentially I am being forced to pay for something that I don't want. Stay away from this company.

Bought something from Fanatics on 12/8 that said it would ship on or before 12/17. Today is 12/19; I never got a shipping notice and no one bothered contacting me, so I called and was told it was delayed and would not arrive til after Christmas. When I explained that I have no use for it after Christmas and only bought it as a Christmas present, I was told there was nothing Fanatics could do and it was a manufacturer issue and up to them to refund - which they may or may not do within a couple days. I never purchased anything from your manufacturer; I purchased from FANATICS. My credit card charge says FANATICS. Why would anyone other than FANATICS need to refund my card?

I placed on order, which they said was shipped with Lasership, which were Christmas presents. They said the delivered it and left it outside an apartment complex door. NEVER RECEIVED! When I spoke with fanatics, they said they have no control, and now I'm out over $100! They have not heard the last of me. They said they would reship, but now some of my items were out of stock! THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED,! THEY ARE LIARS AND THIEVES!