From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
I ordered a pair of Blue Carolina Panther Sweatpants on December 7th. They were shipped to me, but came in Black instead of Blue. I returned them with the label they sent me, and they proceeded to ship out a new pair. The 2nd pair arrived, and again they were Black. Again I returned them, and they shipped out a 3rd pair - and again they came black. 3 times they sent the wrong color. When I contacted them this time, they sent me another return label. They now say that they cannot ship my order, and would have to give me a refund - not because they didn't have the item, because they and messed up the order 3 times. This was a Christmas Present, and the money won't be refunded for 2-7 Business Days after they receive the returned item. Now I don't have a Christmas Present, nor the money to replace it - and they are the ones that messed up the order. Absolutely incredible!
Nick (*******) who I spoke to tonight was very helpful in getting my order corrected that I just received. He explained the process and it was a quick phone call with the results I was needing including expediting the replacement so this could make it's way under the tree! Nick deserves a shout out for a job well done and for saving the day!
Hello Amanda, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a personalized gift on Dec 6th 2018 and it said will be shipped on Dec 18th just in time for Christmas. Called several times and they assured me it would be in before Christmas. Finally spoke to a manager and they said it wouldn't be delivered until Dec 28th... Horrible communication! I will never order from here again!
Hello Dorothy, thank you for your feedback! I am very sorry that the package hasn't shipped out as of yet. Our number one concern is customer satisfaction. Upon review, the item was a manufacturer product that ships directly from their warehouse. It was only supposed to take 7 business days to make and ship by no later than 12/18/2018. The supervisor open a ticket to our Order Management Team to reach out to the vendor to find out when this item will ship out. Usually, the item may have already shipped out but hasn't provided us with the tracking information. Once they receive a response back, they will contact you with that information. If you have received a response back by no later than 12/27/2018, you can reference the ticket by 1909593. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
If I could give them a 0 I would. First I ordered a personalized item for a Christmas gift for my brother weeks ago, when it arrived it was the wrong item, even though the packing slip had the right item on it! Second when calling to complain I got the wrong item they told me they would ship out the right one ASAP and that I would get it way before Christmas, it's been over a week and I'm still waiting on the item I PAID FOR! Third when calling about where it was they told me it had shipped already and I told them I hadn't received a confirmation email about it and they said I would. Fourth I called today AGAIN after being told it shipped and asked where my shipping email was and they told me it hadn't shipped yet! WHAT KIND OF CUSTOMER SERVICE IS THIS! We people pay for these items and we just get the run around and run around and never told the truth about where the stuff is we pay for! I will NEVER order from here again! And of course there isn't anywhere you can write a review on their website cuz they know they're horrible!
Hello Ashley, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
No communication - phone bot continually hung up because it didn't like the way I spoke "Yes" or "No"
First chat rep disappeared and I got disconnected. Second one tried same stuff until I got nasty, and still never apologized for lack of order tracking. I had to insist and threaten legal action to get order canceled. Now my nephew won't get cool stuff because of their bull$#*!.
Hello C. B., thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review of your order, one of the items you picked was a special event item. On our site it will advise that this item is a special event item and will ship on or before 12/18/2018. Apologize that you were discounted on your first attempt in our chat session. You were advised that the item was scheduled to ship that day of 12/18/2018. Because the shipping method chosen was standard ground, it was not going to arrive by Saturday and wanted to have the order cancelled. The refund was issued back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
On December 11th I ordered a jersey online and once I was done ordering it, it said it will not ship out until the 18th. I contacted the online chat and they said I would get it on the 28th, I was very upset since they were offering delivery before Christmas. I then waited and on the 13th I got an email saying it was on its way and I just received it on the 17th! Very satisfied with what I got also, the reviews online made me skeptical but I'm a happy customer!
Hello Melisa, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Normally I don't write reviews if I have had a bad experience. I just move on but after my experience with this company I wanted to warn others. First, I ordered a Christmas present for my son on November 30th. As of yesterday it is still not here. The Fed Ex tracking label was created but nothing has been shipped. I called Fanatics. The first customer service rep tells me there is nothing he can do that the "warehouse" does this all the time and I had to call Fed Ex to find my package. I call Fed Ex. They tell me the label was created on November 30th but nothing has been picked up. I call Fanatics back and this time I received an apology. She checked and the hoodie is still available but requires 5 days to ship and I cannot get it until after Christmas. I WILL NEVER USE THIS COMPANY AGAIN.
Hello C. D., thank you for your feedback! I am very sorry that the package never arrived. Our number one concern is customer satisfaction. I do show that the label was created but never scanned at the FedEx sorting facility. You were refunded back for the lost package and I have refunded you the shipping charge back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
After ordering my dad a hoodie for Christmas I looked up reviews. Then I got worried but that was all for nothing as my package came in 1 week and came 3 days earlier than expected! Great service!
Hello Rob, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered 2 customized sweatshirts (with player names & numbers). First of all, the website does not indicate the $ value in US Funds ( I am Canadian) so it was a lot more that I wanted to spend - my mistake I should have checked, but when you ask for shipping to Canada, one would ASSUME you want Cdn Funds - regardless, my mistake, won't be ordering again, so live & learn! Secondly, VERY SLOW to ship, have only received 1 of the 2 items so far. But, the quality - WOW - extremely disappointed - the quality is so poor, the front "decal" looks like it is thrown on and the colours are awful. Does not even look like the team logo. ANd apparently "customized items" are NOT REFUNDABLE - so buyer beware, if it arrives and you are not satisfied, customized items are yours whether or not you like them. I paid $100.00 for EACH sweatshirt + shipping/taxes/etc. - NOT WORTH anywhere near it. You can buy better at your local sporting goods store and pay way less. These are for gifts, so I am hoping they don't think I cheaped out and bought "seconds"... I have leaned for this that online is not always the best - unfortunate because I shop a lot of "Sports" items, and this has left me very unsatisfied.
Hello Nancy, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
They canceled my order saying they couldn't verify card. Bogus claim. Then I had to tell them neighboring streets. Then, the price had gone up from the day before and they wanted to charge the increased price then refund the difference. Something sneaky goung on.
Hello Sharon, thank you for your feedback! I am very sorry about the transaction. Our number one concern is customer satisfaction. Upon attempting to verify the transaction additional information needed to be confirmed. With the Holiday being busy, most financial institution would like to very if the transaction is valid. Usually our Fan Protection or the Bank requires to verify if it was you that was trying to place an order. Once again, I apologize for any frustration. Sincerely, Julian
Very disappointed with this website... I ordered my mom a Rutgers T-Shirt as a Christmas gift. I instead received a Kyle Busch T-shirt... The chat was always down (which was the way they recommended initiating returns for incorrect items), which was very frustrating. I called the customer service number and kept hitting 0 until I got to a representative. After explaining the situation, I was told that the shirt I actually ordered was out of stock so they could only refund my money. Now I have to scramble around for another Christmas gift due to their incompetence.
Jazmin, we are sorry to hear that your order was received incorrectly and for your experience with us. We would like the opportunity to look into this and ask that you send us a private message in order for us to locate a similar item. Since a refund has been issued and should reflect within 2-7 business days back to the original form of payment. Sincerely, Julia.
The customer service agent was polite and professional. She took her time looking into my issue and was able to rectify my problem.
Hello Rita, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
The rep was helpful, professional and friendly i enjoyed my experience with her and hopefully you all can get more reps like her she almost made me order more items how nice and on point she was need more like her but thx to the rep/fanatics need more like her...
Hello Fred, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
This company uses the cheapest possible way to deliver your product and they do not inform you upon checkout. I ordered a Christmas present in November and it will take 2 months to arrive! I live in Honolulu and it should not take this long to ship something from Florida! I asked for my money back and they cannot issue me a refund and I just have to wait to receive the product whenever that will be. This company has a poor supply chain and no one should ever purchase anything from this website! They just disgraceful and unhelpful, I want my money back!
Hello Fresita, thank you for your feedback! I am very sorry that the package is not going to arrive as you expected. Our number one concern is customer satisfaction. Order that are going to ship in the outer Continental of the United States will always take longer. The only shipping options available to Hawaii or any other U.S. territories takes 7-14 business days to be delivered by USPS. On our help screen and on final check out screen will advise the shipping time frame. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
They raised the prices of Bowl shirts after running out of smaller sizes! Rip off
I asked if they would match the original price and they denied. Have been a loyal customer and wont shop with them ever again
Kathi, we are truly sorry, however, we will be offering several promotions throughout the holiday season. The prices are based on fan demand and availability. We are unable to match the current price of the items that may have fluctuated, and we apologize for any confusion this may have caused. Sincerely, Julia.
I placed an order on Thanksgiving, with free standard 5-7 day shipping. Still waiting on my item and told it won't ship until 12/17. And their response 'do you want to cancel'? Obviously I want it for Christmas so why would I want to cancel? Rude and full of lies! SHOP ELSEWHERE where you can get better customer service and your product in a TIMELY fashion!
Hello, Megan, we are sorry for the longer processing time frame and the delay of your item. Due to this inconvenience, we have updated your shipping method and once the package ships, your tracking information email will be emailed and you should be able to track it. Sincerely, Julia.
After 4 days of the order "processing" i decided to see what was going on. Live chat was always down, never responded to twitter like they recommend to try. Started to think I got scammed on some overseas knockoff website until I found reviews on this company. After the 4 days I went to another website and within hours I get notification of the item being shipped where as with Fanatics.com it took 4 days and was still "processing". Dont fall for their big %65 off banner as there is a reason why they are giving those discounts. Absolute WORST experience for online shopping ever. WORST
Hello Matt, thank you for your feedback! I am very sorry that these items were not shipped out. Our number one concern is customer satisfaction. Upon review of your order, both items had specific shipping dates. On our site it will advise that this item will on or before this certain date. One of the items has already been refunded. I have request to warehouse to cancel the second item. Please allow one or two days for the refund to be issued. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered two youth sweatshirts. The sweatshirts were supposed to be black, but they were very faded like they've been sitting in the sun all summer. The logo and writing on the front of the sweatshirts were faded, and 2 times smaller than how it appeared in the pictures. On top of that, they arrived over a week late. Very disappointed, not ordering from here ever again!
Hello Rachel, thank you for your feedback! I am very sorry about the poor quality of the hoodie that you received. Our number one concern is customer satisfaction. Please email on how I can make this better for you. I can be reached at customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I purchased a jersey for my grandaughter for Christmas. And a penguins raglan for my husband... the raglan did not fit. So my husband placed it in what he thought was the original bag. And returned it for credit... to my horror, he didnt realize that my grandaughters cory $#*!erson shirt was in the bag... and mistakenly returned it... I called the next day, crying my eyes out. For the return of the shirt,, that i had paid for. And they refused to return it... or refund my money... so they have literally stolen from me!
Hello Beverly, thank you for your feedback! I am very sorry that you were unable to get the item back. Our number one concern is customer satisfaction. I was trying to review your order but the items that you said was return doesn't match the items that was shipped. I am showing two order and both are for the team Chicago Fire. If I could please have you email me more information on how I can locate those items that were returned, I will be more than happy to further assist. I can be emailed at customerfirst@fanatics.com. Sincerely, Julian
I placed an order on Black Friday... it is 12/12/2018 and I still do not have it! Problem is I had no choice or input in the shipping, I qualified for free shipping! Yay!... it has been a nightmare! I realize that Fanatics.com has little to do with the package once it leaves their wharehouse, however, they did contract with FedEx to get reduced pricing by subcontracting with the USPS. So your package gets to your city via FedEx and then they transfer it to the USPS to deliver to your given address, which for some reason adds 2-3 or 10 days. My order for some reason got auto returned. No joke. I never saw it, touched it or had it in my possession and it is being returned to sender as of my last update. After all my time talking, holding, submitting claims, and even trying to go into a local post office I have decided to ask for a refund. I get, " we are so sorry... of course. Blah." then I get an email I forming me it will be another roughly 20 plus or minus days for me to get my money back for processing. This is ridiculous! I should have saved myself and just gone to an NFL shop and gotten a jersey there... seriously don't risk it!
Hello Katie, thank you for your feedback! I am very sorry that the package is being return to sender. Our number one concern is customer satisfaction. Upon review, I show that you have already been refunded the entire order. Our warehouse return time frame has changed since that last template was made. The refund time now is only 10 business days to receive and refund the customer. Once refunded, it could take up to 2 to 7 business days to reflect on your financial statement. There are several different shipping methods to choose from. Because standard shipping was selected, it went out FedEx Smartpost 3-7 business days. At final stage of check out, there is a drop down box for faster shipping methods. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris, thank you for your feedback! I am very sorry that you continued to receive the wrong color multiple times. Our number one concern is customer satisfaction. Unfortunately, they should've only shipped it twice. The reason is that if you continued to receive the same wrong color, the item may have been misplaced in the warehouse. They would've had to contact the warehouse for them to do an item check to verify that the items are stored in its proper place. The return shipping fee has been waived for all these returns. You will be fully refunded once they arrive in our warehouse. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian