FanaticsReviews 3,945

Shaq was very thorough and helpful with my issue. He took the time with me on something I wanted to surprise my husband with who is on deployment. Not all companies have employees that take the time to address a customers needs. I have been a customer of fanatics for over ten years and even though I didn't get what I was looking for shaq did what he could and was very polite. I hope all your employees are as welcoming as him. Happy holidays!

I have spent years in customer service and wish I had the employees I have talked to in the last 2 days in this company! They are patient, understanding, helpful and most of all, real! It is a pleasure to do business with amazing people! Thank you especially to Shakira who tried her sincere hardest to help me place an order my bank wouldn't allow online. I did finally get my order placed and can't wait to see my fanatics family's face on Christmas morning thanks to the amazing deals I was able to get!

I Ordered a home game jersey for KC Royals. The option to have it customized was my choice with my husband's last name (SMITH) and his number 11 on the back. I was told that my order was to be received before his birthday and on the same email there was no confirmation of what my order was. I called to tract the order and they said on the phone that it was scheduled for a delivery 10 days after originally promised. I said that it wouldn't be in time for his birthday. It actually did come the day before and I was horrified! Not only did they screw up the name, they said it was my fault and there would be no refund or return. Anyone can plainly see that this "name" is not legit. All the other information submitted for this shirt had the name "smith" plastered all over! Good for them that they got the $130+ up front. Not done with this!

This site has some misguiding scamware attached to it. I went to buy a gift for 19 bucks with free shipping. Then when i checkout it says 35.02... i thought i was reading it wrong... 14 bucks for shipping!? Once i finished my order it said i could get a 10 dollar shipping "credit" if i signed up for a trial which includes my CC #. I've never cancelled an order so fast in my life. Funny thing is... they didn't even ask why i was cancelling... thats a first for me.

Repeatedly have had the same issue. After orders are left as "processing' you will have to call to see why your purchase was "flagged" since they will not email or call you with any issues they have on their end. All 3 times I was told that there was an issue with my billing address and all 3 times I have verified my address along with their questions and then told that they would update the information in their system so all future orders won't be 'flagged". This last time when I called they again supposedly updated my information but when they went to add the items back into my cart my requested sizes were out of stock. However, customer service did offer to send a 20% off coupon to my email, at this point the whole process is more trouble than its worth. I would rather pay more for the items and have competent customer service than save money and use their site.

I ordered a Birthday present for my husband on Nov 27th it said I would receive it by Dec 7th. Never received it... called 2 times each time was told would receive it by end of day. Called third time Dec 10th. Was told was returning to yall it didn't have proper address on it... I would receive my refund in a week or so! I think that is VERY UNACCEPTABLE! I put my proper address in online... its not my fault yall couldn't deliver it! Put phone number on there. I'm sure! This is my first and last time trying to buy from your company! IM POSITIVE THERE WAS SOMETHING TO HAVE BEEN DONE TO DELIVER MY HUSBAND'S BDAY PRESENT! THEN CUSTOMER SERVICE LIED ABOUT IT. UNTIL I TALKED TO THIRD PERSON! WHAT A SORRY WAY TO DO BUSINESS WITH ANYONE... BUT ESPECIALLY A FIRST TIME BUYER! THANKS FOR THE DISAPPOINTMENT! Would not let me rate a 0 or I would of!

Never ORDER for this company. I ordered a custom jersey and when it arrived today I noticed the stitching was bunched and crooked. I called customer service and got the run around... they put in a ticket and someone will contact me and maybe they'll decide to refund it. What! I want a replacement. I asked to speak to a manager and got the same story. There is NO customer service and this is one of the worst customer experiences ever. They didn't even try to get a quick response from their vendor. Apparently Fanatics has their customer jerseys done by Majestic who has zero quality control. Now I have to sit around waiting to be contacted - guess my son won't get this for Christmas!

I placed an order with my credit card. A charge appeared shortly thereafter, then was reversed without explanation. No email confirmation of the order. I followed up on the site with the order number to which the response was the order did not exist. I spent 20 minutes on a chat line, then was told to telephone a number because my order was "under review." Seriously? An order for two T-shirts for less than $40 using a valid credit card under review? Fanatics had cancelled the order unilaterally and failed to take any steps to tell me they had done so. Forget this company! Order your sports/university merchandise somewhere else.

This is a two order complaint. On the first order, I received a shattered ornament which was packed in a bow with no bubble wrap or anything, just the ornament. Called the company they issued a refund because the item was out of stock. Very unsatisfied because I was not able to get the ornament I wanted. For the second order, I ordered an XXL t shirt and received a large shirt, two sizes TOO SMALL. Called the company again and they issued a refund because they were out of stock AGAIN. I was not able to get two different Christmas gifts because of this company which was completely their fault both times.