FanaticsReviews 3,945

When I first went online to order a youth hoodie I did not understand their sizing chart. My nephew was wearing a YS 6-7 so wouldn't you think that youth medium would be an 8-10? The size chart was in chest size and waist size so no help. Ordered the YM. Also at check out it went right to expediated shipping for $15 which I had to call to get them to credit, which they did and got the $5.99 price. Okay, get the hoodie, a YM is 12 to 14. Went online to their return page and it calculates your return credit. My total originally with shipping and tax was $32. They would credit my card $13. I guess now the hoodie was on sale for $18 and $5 was taken off for shipping. Will get him another somewhere else and keep this one for another time. Not wasting my time on returning it or using this company again. Wish I would have read all the terrible reviews before. Also, it was very hard to write this review.

I placed an order for a Die Cast Car on 05/16/2018 and found out today when I called about the order that it was canceled in August 2018. I was told by a "Bad Attitude Worthless Customer Service So Called Supervisor" that I was informed about this in August and that I was given a 20% off on my next order. If this was the case I asked what is the code and was told the code expired. Never had such experience like this before but I'm sure she is not the only one with that problem. She needs to be given a different position where she cannot speak with customers.

First off, when I placed the order they said "ships within 1 business day". 2 days later a tracking number was issued and then it sat for another day before Fedex actually took possession of it. Little did I know that this wasn't "really" Fedex delivering it, but Fedex Smartpost, which means they then handoff the package to USPS. In my case I had 2 items ordered at the exact same time, one of them was "accidentally shipped to the wrong USPS station". Bottomline is this. It's been 2 fricken weeks and no products. Maybe you guys shouldn't be so cheap on your shipping? Maybe learn something from Amazon? Never again.

I ordered a college game jersey for a gift, I received a random NFL team t-shirt for women - something obviously not even close to what I ordered. SO to resolve their mistake, customer service tells me that my item now isn't available and that they will issue me a refund if I print their return label (with a return label fee that was ultimately waived), take it to the post office, and wait 7-10 days for them to receive their errant item. Then I will get my refund or else they will charge me for the mistake that they sent me. I have ordered 3 things from Fanatics - this is the second time I have received a wrong item and had to deal with a ridiculous customer service situation to resolve. I am forever done with this company. Who wants to put themselves through this ridiculousness?

I recently purchased a Washington Capitals hoodie from Fanatics with Alexander Ovechkin #8 on the back. While it does say personalized in the description, in no way did I think that it was a "customized" hoodie as I simply picked a player from the drop down option and submitted my order. When the hoodie arrived, I found that it was too small, so I shipped it back to return. I did not hear from Fanatics for about 3 weeks, even though they say it takes about 7-10 business days to process the return once they receive it. I called after approximately 3 weeks as my tracking number said that the item had been delivered. At first, the customer service person told me that they had no idea where the hoodie was and that they would put in a request for someone to get back to me via email in 2-3 days. I waited 5 days and still had not heard back so I called again. This time they told me that my item was not going to be refunded as it was considered "customized". Keep in mind the name and number that I got on the back was the captain of their team, and likely the highest selling player of merchandise. I told them that I never would have sent it back if I thought it was customized and not returnable. After I realized they weren't budging on the refund, I asked when I would be getting my hoodie back. They said that it was my error and I would not be getting the hoodie back that I paid for, and that they would be donating it to a charity of their choice. In what world is choosing a player from a drop down menu considered customized?! I could see if I got my own last name put on the back of the hoodie, but their most popular player? Come on! I even asked to speak to the manager and she was even less helpful than the customer service agent. I will never be purchasing from Fanatics again.

Fanatics left the street number off of the address for my package; by the time that it was turned around, the item had gone out of stock. I called and asked them to re-ship it to me and was told that it was impossible, and that there was no way whatsoever to receive my item, that they couldn't turn it back around to me, nor earmark it for me once it went "back in stock" as they'd have one again. They did, however, offer me a coupon code to buy something else... which was for less of a discount than the codes they've been sending me daily via spam email. Additionally, they kept repeating I'd get a full refund... two weeks after they receive the item. I am honestly livid at the complete lack of customer service or options here. Wish I'd looked at this site before buying to save myself the trouble. Now I'm concerned whether I'll even receive the refund for my item.

So Fanatics advertised the new Army Football clothing for the big Army/Navy game. I purchased a t-shirt and payed the extra for guaranteed 3 day shipping so I could have it for the game. I called today and the lady said since it was a special game order, it won't be available until Dec. 12th! That's 4 days AFTER the game! Why wouldn't a site like this be up front with that information? I could've purchased this directly from West Point and had it here already!

I purchased a custom shirt from NHLshop.com for a Christmas present for my Grandson. It came with a letter missing. Customer Service could not help because they said I left the letter out.
I wrote to the CEO and a wonderful woman named Chastity Sanchez said they are sending a new shirt. I was so sceptical about getting this resolved due to the other poor posts so I am pleased to say thank you Fanatics and post this very good rating!

The wrong item was sent in the first order. I contacted them and the person on the other end of the chat said I could return it. They do not do exchanges, so to get what we wanted I had to place a second order. I took the return package to the post office that same day. It sat in some location for 1 week waiting for 'the return agent'. It was finally picked up and made it's way to the return facility in York, PA where it has been for 1 week. I haven't received a refund and they will not answer my emails.

Fanatics gave me a delivery date. Two days before it was suposed to arrive they sent me an email that basically said..."sorry but the order has been delayed. The warehouse has not sent us an updated arrival date. As soon as we have one we will let you know. If you choose not to wait you can call and get a refund". WTH! That is rude! They gave me a date. Took my money and then say. Oops. It won't be there when we said so If you don't want to wait, call and get a refund. That is rude. They need to reword their email. Never... Ever. Will I EVER order from them again. My daughter is leaving the country and this was for her. Thanks A Lot Fanatics!

I placed an order on 11/19. The email confirmation I received said it would ship on 11/19. It's 12/3 and I have not gotten any shipping confirmation or anything. I called their automated system, which indicated that my order had been canceled, I did a live chat with someone who told me my order was canceled, expect a refund within 2-7 days, and he ended the chat before I had a chance to even respond. I was never notified that my order was canceled, and I was not given a reason for the cancellation. This was a Hanukkah gift for my daughter, and Hanukkah started last night. I would not recommend this company to anyone. Really terrible customer service experience. I wouldn't even give them one star.

I purchased a shirt for my dad 8 days ago. They shirt never shipped when I was suppose to. Thankfully I was paying attention and called fanatics on and live chatted them on two separate occasions. I finally called and cancelled the order because they weren't going to even reach out to me and tell me what the problem was.

I finally got my refund confirmation email and they said they item wasn't in stock or it could had some licensing issue.

First and last time I would do business with this company. I continue to spread the word about these bad business practices online ( reddit, Instagram, Facebook, and Twitter

THE PRICES ARE GOOD BUT THIS COMPANY IS HORRIBLE

I would upload a picture but of course they want you to only use

Purchased an item from them for a Christmas gift in October that was to ship November 30th. Today, Dec 3rd, I receive email from my payment processor that the payment was refunded for my October order, but no email from Fanatics. So, I call customer service to see what was going on... come to find out that my item had been "oversold" and was therefore canceled with NO NOTIFICATION from them and no accountability other than "this is not my company, I just work here and I don't why they do business this way". If you are going to provide advance sales, then how can you "oversell" just make more based on the sales that you receive or limit the number?

Regardless, because of their inability to run a proper retail business, I will have a very disappointed husband come Christmas morning! Now I just get to hope that the item that I ordered in August that was expected to ship by March 19,2019 will actually come or instead I will just get an email back from my payment processor letting me know that I have received a refund! VERY DISAPPOINTING!

I placed an order for international delivery on 20n Nov and received an email the next day to say the goods were shipped, the tracking number linked to the courier never updated so I contacted the customer service team and asked for an update,! Was told I should contact the courier directly (?!) I did this and the courier confirmed they had no record of this and the good were not in their system and were still in the suppliers warehouse, Fanatics told me I had to wait till 6th december as they goods were definitely in transit! Contacted them again yesterday 1st December by Twitter to be told the same thing! When I questioned he tracking information I was told there was an error and I would get a refund and could replace my order and get a discount code, when I asked for assurances that it could be delivered I was then told all the items were out of stock. Merry Christmas to you too. Undoubtedly the worst customer service I have ever received online

Ordered two ND shirts and the quality in which one arrived was disgraceful. When I opened the sealed plastic bag I noticed a dirty label on the shirt. When I peeled it off there was a hole in the shirt which had a circle of the lettering plastic over the hole. I wanted to provide pictures to them and trash it and all they kept saying is I needed to return it to avoid a double charge. So I was inconvenienced with the phone call and having to repack this crap and drop at post office... and it was an Under Armour shirt (so much for that being quality). I AM DONE WITH THIS COMPANY... WOULD NOT RECOMMEND THEM FOR ANY ORDERS. POOR QUALITY AND THEIR CUSTOMER SERVICE JUST REPEATS THEMSELVES WITH NO RESPECT OR UNDERSTANDING OF WHAT YOU ARE SAYING. Notre Dame needs a new more quality vendor for their logo merchandise.