FanaticsReviews 3,945

I ordered a saints jersey for my boyfriend. I paid using PayPal, and the transaction was successful. About an hour later, I got an email stating that there was a problem processing my order, so it was canceled and the money would be refunded. I called the number on the email, and the lady said that the order didn't pass verification. I don't know what type of verification she was referring to because the money had definitely been deducted from my PayPal account. After a series of questions about my address, she said that i had passed verification and asked me if I wanted her to resubmit the order. I said yes, then she proceeded to ask me how I wanted to pay. I told her the money had already been deducted from my paypal, she said I would have to pay again and wait for the refund from the first order if I wanted to reorder the jersey. This was absolutely absurd. Why would I give them more money, especially considering that they took my money the first time, and then canceled the order? I expressed this concern to the representative, and she said it would only take a few hours to refund. I told her I would call back then.
The next day, the money still had not been refunded. I called again, this time I was told that refunds took between 24 and 48 hours. Needless to say, I felt like I was being given the run around by this point. The 48th hour happened to fall on a Saturday, so I asked for clarity, if I should still expect to receive the refund in 48 hours, she said yes. Today is Saturday, still no refund! I called again today, and this time I was told that the money would be back Monday. I am done with this company! They are complete scammers! I never got a chance to actually see their merchandise, so I cannot comment on quality, but judging by all of the comments above mine, I think I dodged a bullet!

I ordered two Christmas gifts for my girlfriend on fanatics. One order was placed in early October and said it was a special item and would ship by November 30 at the latest. I figured that's well before Christmas so it shouldn't matter.

The second order was just a jersey. Nice and easy.

Somehow they messed up both orders.

"Lazership" "lost" my jersey order but neither they nor fanatics ever told me about it, I had to inquire to both before either would admit fault. Finally they did send a second one, which is currently under the tree.

My original order from early October, with the promise of November 30th shipping at the latest was never shipped at all. They claim it was out of stock and would not arrive before Christmas. I am beyond mad. Very incompetent people with shady business practices.

I received hats and a sweatshirt as gifts for my birthday. The hats were the same size but did not fit like it, I needed to return two hats to get the correct size that would fit. The return policy was they needed an order number to even start a return, I explained they were gifts and didnt have their order number. I was there to even exchange the same size that didn't seem to be fitting. I was treated like garbage and told it was my responsibility to get the order number from my friend was their ONLY solution, I was told I needed to return their gift and then they could send it back, wait for it to process and then issue another mail order of the correct but same size... Save your money and time go to lids or macys with much easier and accommodating customer service.

Ordered Alabama gear for a Christmas present and was super excited about all the options they had on their site... got the order in the mail and all the gear was RED?! Alabama's colors are not RED and White... contacted CS and was told the products are all RED?! So buyers beware of ordering AL gear from this site... it is not the true color! Paid good $ for these gifts and cannot return them since they were a special order. Their gear on the website does not match the product you received. The sweatshirt I received was nothing like the picture it is more like a Hanes or Fruit of the Loom sweatshirt. Very disappointed

This is my second order with Fanatics. The first order never came, they did replace the order but it took some persuading. When the sweatshirts came, the print was distorted and smelled horrible. Kept the items and moved on with my life. 6 months later, placed another order. Was supposed to be Lakers hoodie with Lebron's name and number on the back. Sweatshirt came, smelled horrid and the name and number was missing on the back. Called customer service, they wanted to charge me to send the item back... after more persuading, she waived the fee. What a waist of time and money

According to the tracking information it says my order was delivered but I had not received it, I contacted FedEx who confirmed the driver signed for the package and said it was likely misdelivered and that Id have to contact the shipper (Fanatics) for help. I was promised a refund by "Fan Advocate" Shelby nearly a week ago but it was never processed, they sent me a blank follow up email and they have been ignoring all of my attempts to reach them. Every time I call they say it'll be forwarded to another department and will be fixed soon. Never hear back. Have called at least 3 times, live chatted 3 times and emailed another person. Each time I'm never helped, unacceptable. I just want the refund that was promised for my lost order and I will never deal with this company again. Disgusted

I did two separate orders from them recently close to the holidays it's November 2018.the first order that arrived was missing an item also one of the t-shirts of the Sounders was horrible quality and you could see through it it felt like I don't know paper or something was very rough. Any who contact the company tell him I items missing they just tell me they going to give me a refund, because the product is out of stock not my fault it's their fault but they give me no compensation for anything or my time. Sure fine maybe it happens.

A few days later my other order comes in which is just one Jersey and the name of the player is spelled incorrectly on the back! So again I contact the company they tell me that the item is out-of-stock I can return the product for free shipping and get my money back. Again no compensation! So twice they have made mistakes on their ends exclamation marks and twice they offer me nothing but to give me my money back which is great but no compensation for the mistakes that they have made! I even asked them can you at least give me my money back and let me keep the defective Jersey so I have something!? They said no I'm like okay it's probably just going to go to the trash. They said no we donate things. So again they want to give me their company and ordering from their company! But they want me to return the product so that they can donate it and get a tax write-off for donating things!? What a horrible company I told them this is why you lose customers and nobody will order from you again at least Amazon and some of the bigger places will let you keep the product plus give you a refund or at least give you a gift card or something for their mistake!
DO NOY WASTE YOUR TIME WITH THIS COMPANY! HORRIBLE SERVICE HORRIBLE PRODUCTS BECAUSE THEY CAN'T EVEN GUARANTEE YOU'RE GOING TO GET A PRODUCT THAT YOU ORDERED AND IF YOU GET IT THEY CAN'T GUARANTEE THAT IS GOING TO BE CORRECT OR EVEN GOOD QUALITY

They have great items however the insulated mug I ordered arrived with a broken lid. After having to spend 5 minutes to get through their automated system, Their practice of selling items distributed by a third party vendor ruined my day. I ordered this for a birthday present two weeks in advance but Fanatics could not get the item replaced for at least another two weeks which is past the birthday date. Rep was like working with AI just repeating the same useless information over and over... put on hold three times and after 24 minutes still could not help. Worst customer service I have had in a very long time. Could not refund or return.

Ordered a college sweat shirt... waited weeks [which is nothing new. NOTHING comes in the time they say] FINALLY the wrong order was delivered //a completely different product. Not just the wrong color, wrong size. A piece of crap promotional shirt?. When I called they said the shirt I ordered was out of stock soooooo... can you imagine. Not an email that my original order was out of stock. Just dump a junk shirt in the mail. Now I HAVE GO THOUGH THE EFFORT to return the wrong order,, and wait WEEKS TO GET A CREDIT ON MY CHARGE!. This is the worst company you'll EVER do business with. I WONT EVER AGAIN

I placed an order on 11/6 thinking that I can wear the hoodies and shirts before Thanksgiving, but after a week I didn't get any email nor notification that my order was "pending." I called the customer service and asked about it and the rep put me on hold for 20 minutes then she said the department she was transferring me to had technical difficulties because their system was down. I was told to call back an hour later. I DID call back an hour later and talked to a second rep. She put me on hold again. Then I was transfer to a third rep. The whole process took an hour and a half or more and it's not worth the time. Later, they didn't replace my order. I just cancelled it instead. What was suppose to be a happy time turned out to be a long waiting process. Will not be ordering from them again.

I would rate this company zero stars if I was able. They charged me more than what I agreed to in the order on their page. Instead of fixing it they told me they have cancelled my order and I would have to try repurchasing the items again. When I tried the cost of my items increased, but still needed them for Christmas gifts so purchased them anyways. After, I emailed them asking politely to refund me the difference. First, the first order they refunded at the incorrect price (lower than what I paid), secondly, after a week they still have yet to get back to me. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. DO NOT RISK SPENDING YOUR MONEY HERE YOU WILL GET RIPPED OFF.