From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
You need to fix your website. When I ordered on Monday for next Day I expected to receive my jersey by Wednesday. Well, Wednesday is here and no jersey. Called CS and the lady argued with me over next day. It has special shipping and could take 3 business days. Then why did the website take my next day payment knowing It would not reach my home next day. Wow, you refunded my shipping. No jersey in time for the game on Thanksgiving. Very disappointed.
Ordered a jersey for a game 2 weeks ahead. Shipping estimate was 6-9 days. It's still not here 14 days later, the company seems not interested and has horrible customer service. Wish I saw all the 1 star reviews before I ordered.
Hello Michael, thank you for your feedback! I am very sorry that the package didn't arrive as expected. Our number one concern is customer satisfaction. Upon review, the item that you purchase is made once the order is placed. It can take up to 3 business days to make and then ship by whichever shipping method that was chosen. You chose the standard 3-7 business shipping. However, the package was delayed and emails were sent to you regarding being aware of the issue. Because the order was placed on 11/6/208, it should've shipped no later than 11/9/2018. But it was shipped out on 11/14/2018. The expected delivery of the package was suppose to arrive by no later than 11/20/2018, which package was delivered as expected. Our site do offer other faster shipping method if it order is time sensitive. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I am ABSOLUTELY DISGUSTED with this company! I ordered a $119 custom sweatshirt with my son's little league team, his number and name on it, and was SO excited it came in before his team went to the Championships. I washed it INSIDE OUT and HUNG DRY it ONCE - and the letters are already coming off! THIS IS ABSOLUTELY UNACCEPTABLE. I contacted Customer Service, and they were USELESS. I don't care what your policy is, POOR QUALITY at these prices should be REPLACED OR REFUNDED.
Hello Susan, thank you for your feedback! I am very sorry that the item was defective. Our number one concern is customer satisfaction. Upon review, a response to your BBB complaint has been resolved. You have been fully refunded for this order. Please allow two to seven business days to reflect on your financial statement. In order for our Fan Relations to close out your dispute, they will need to have you respond back to the complaint. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
500$ worth of gifts that I am trying to buy out from their website: they are unable to process my payment whether by Credit Card or Paypal. Telephone Service is worthless! Not the first time saddly! I am trying to buy from these guys for months and their website is down. I am not ordering from a cave in Pakistan... I am ordering from Canada. Very frustrating...
Hello Matieu, thank you for your feedback! I am very sorry that you are having difficulties placing your order. Our number one concern is customer satisfaction. If you are calling from outside of the United States, please contact us at 1-904-685-7842 for an Advocate to assist you with placing your order. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Absolutely the worst company ever... worst... better off going with the hong kong stuff... ordered at custom hoodie... waited 11 days it came and wasn't customized... so I'm stuck... not what I ordered and 11 more days to get it... maybe correct maybe... then they offer me 20% off lol... I can get 30 right now... and free shipping... what a joke... complete joke...
Hello Glenn, thank you for your feedback! I am very sorry that you received an incomplete customized hoodie. Our number one concern is customer satisfaction. Upon review, our advocate has made an exception in order for you to return the item back to our warehouse. They have waived the return shipping label. You can return the package at any local post office. An offer was also made for a discount on your next purchase. However, you declined the discount. Returns can take up to 10 business days to be refunded back tot he method of payment. Once received, you will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered from this site and shortly after I was very nervous as I did not receive a confirmation email with my order number, and I then read most of these bad reviews. I called their customer service help line and I feel much better now. The agent assisted me even though I had very little information about my order and was able to help me get my tracking information.
Melanie! We appreciate you reaching out and apologize for the inconvenience of not having received your order confirmation email. We are happy to hear that you were able to receive service and the information that you needed to be aware of your order's status. In the future, we will be more diligent in making sure email confirmations are sent accordingly with all information. Thanks, Julia.
Don't but their fanatics branded clothing. Very poor quality. My product came glued together. If this sounds strange, I agree. I have never received a T-Shirt that has arrived glued together, but in this case I did. Customer service showed zero concern that the product arrived in such a dismal state. Really disgraceful
Hi Jonathan! We are truly sorry to hear that you received your item glued together. For the inconvenience, we can waive your return label fee for you and assist with sending a replacement if you preferred. Please send us a private message for further assistance with this issue. Sincerely, Julia.
I would recommend shalarese get a promotion to be the head of customer service. She was excellent at her job in every way.
Bev S., thank you for reaching out and we are grateful for the positive feedback! Thanks, Darren.
I order a Miami Heat City Jersey and never received because some did not put the correct address on it and why fanatics have to ship with them
Hello Malik, we are truly sorry for the inconvenience this has caused to have the package returning to us. Unfortunately, we do have to ask that you wait the full time frame for this return to be received and once the return is received it will have to be refunded and an email will be sent confirming the refund amount. You will be able to reorder the items and can ensure that the order be sent to the correct address. Sincerely, Julia.
Customer service is horrible. They give you false information and the supervisors are condescending and do not care about the customer. Ordered a jersey for a birthday gift, stated it shipped, 7 days later srill waiting, called cistomer service and they dont know where it is. They will send me a new one next day shipping, the next day order is still processing... i call they inform me that it needs to be made so it wont be shipped for ay least 3 days... missing the birthday which was the whe point of sending it next day. Spoke to 2 supervisors who were not nice... they offer to cancel the order, like I couldnt do that myself. I will never shop with them again.
Paula, we thank you for reaching out and cannot apologize enough for the original package being lost as well as it not being delivered in time for the birthday it was intended for. If you could please DM us, we'd be happy tto assist you further with this order. Sincerely, Julia.
Ordered a hoodie to wear to a game. It shipped well passed the promised time and won't arrive until after the time I expected it (and can't wear it to the game). The customer service was less than useless and couldn't care less about my concerns. Horrible.
Hi James, we were able to review this order and see it was placed on November 10th, one item shipped on November 11th, and the other on November 13th. We can see both of those shipped earlier than what was originally expected. We can also see that the shipping method chosen on this order was the standard 3-7 business days and we have to ask that you allow that full time frame for the packages to be delivered. For the package that shipped on 11/11, allow until 11/20, for that package that shipped on 11/13, allow until 11/22. Once again, we sincerely apologize for this confusion. Sincerely, Julia.
After getting no help on the online chat, I called and spoke to Brandon. He was so helpful, resolved my problem in less than 5 minutes! So professional and helpful, very much the opposite to the chat experience.
Hello Cathy, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
I received a Ceramic dish as a gift. Was initially delivered completely smashed, in several pieces, with the dish just sitting in the bottom of a box with no padding on the bottom and 2 pieces of packing paper on top - no wonder it was broken! Gave it the benefit of the doubt - contacted customer service who was very responsive and immediately sent me a replacement dish. Received the second dish smashed in even more pieces than the first! Same issues with packing - clearly a ceramic dish will be broken if not packed appropriately. Do NOT order fragile items from this company - they WILL break!
Hello Alyssa, thank you for your feedback! I am very sorry that both times the item was received damaged. Our number one concern is customer satisfaction. If you could please private message me or email me at customerfirst@fanatics.com, I would be more than happy to try to resolve this issue. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a product that was suppose to ship within one business day. Now a week has gone by and still waiting. ( it's in stock.) Doesn't matter which site of theirs you order from the outcome is the same. I see a huge legal lawsuit battle in this company's future. I suggest not buying from Fanatics, which includes all websites such as Nflshop, Mlbshop, Nhlshop, etc... till they get their act together and treat customers as a priority, respectfully and promptly. I've read lots of reviews for each site they own, none of them are good. Hope they improve soon. Btw... where's my order?
Hello M. T., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I bought a long sleeve woman's AZ Cardinals t. First I noticed on my receipt that the shirt wasn't sold to me for the "sale" price of 29 dollars. It was 44 dollars because they used the amount of the sale for shipping. They did reverse those charges, but who are they trying to fool? Then I get the shirt and it's so damn thin itll be dissolved within 4 washes. Womens shirts are getting thinner and thinner. This needs to stop. You'll have to buy another shirt to wear under it. Not worth the money.
Hello Staci, thank you for your feedback! I am very sorry that you are unhappy with your purchase. Our number one concern is customer satisfaction. Upon review, there were no shipping charged on this order when it was placed. The shipping charge per the invoice was zero shipping charged. However, you were still refunded the amount disputed which amounts to the charge of the taxes paid for the item. If the item is defective, I waived the return shipping fee to send the item back. Please visit our return center to return the item to our warehouse for a refund. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
I ordered a $70 sweatshirt on this site for my husband's birthday. I thought it was odd that they took my money via I PayPal almost immediately, however, I have nothing to show for it. Customer services can't find my email, phone number, nor my shipping address.
I'm pretty sure this is a shell company that pretends to be a retailer, take your money and now I have to deal with PayPal to dispute the transaction. This site should be taken down.
Hello Vanessa, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a shirt for a Christmas gift. When it arrived I found out that I only have 30 days to return it. Unfortunately that is before Christmas. I contacted Fanatics and there isn't a different return policy for the Holidays. I guess I will have to return it and buy it from some where else.
Hello Leslie, thank you for your feedback! I am very sorry about the return policy. Our number one concern is customer satisfaction. Upon review, the item that you want to return was sent directly from the manufacturer of that product. It is not our policy but theirs that they will only allow 30 days from receiving the item to return it. However, usually after Thanksgiving our return policy is extended to 120 days. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered several items last week after seeing a 20 % plus shipping sale. So far I have only received one item I purchased and after I spoke with customer service I was told that they have no time frame when the rest will ship. I'm not understanding cause they have the same sale going on and all the items I purchased are in stock saying ships within one day. Now after complaining I keep getting the run around and emails saying... Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order. I just would like the items I purchased in a timely manner, within reason, even a logical reason would be appreciated.
Hello H. P., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
My daughter ordered a Piit Volleyball (easilly to be ordered by someone else) in a adult medium sweatshirt and it fit like a youth size
They refused to replace it I attempted to resolve this issue with the customer service portion from there web site and was not successful.
Hello Don, thank you for your feedback! I am very sorry that the product didn't fit. Our number one concern is customer satisfaction. I have emailed you a return label to send the the item back to us by USPS and waived the return shipping fee. Once the item has be received in our warehouse, you will be refunded back to the method of payment used to make this purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a Fanatics brand product a year or so ago and had to return it. Paper thin, not fit to size and once you wash it, forget it. So I gave it a try again this week. Since they have a hold on all the sports leagues, I hoped it got better. Not at all. Exact same results but the prices are still pretty high. If you want quality, stick with UA, Nike, etc. I'm sending these shirts back and I'm done for good.
Men's NFL Pro Line by Fanatics Branded Heathered Gray/Burgundy Washington Redskins True Classics Henley Long Sleeve T-Shirt
Hello John, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie, thank you for your feedback! I am very sorry that the package didn't arrive as you expected. Our number one concern is customer satisfaction. Upon review, the item that you purchase is made once the order is placed. On our site the time frame on how long an item will be shipped is located on the add to cart and several more times highlighted in green that this will take up to 3 business days to make. It will then ship by whichever shipping method that was chosen. You chose the next business days shipping. Because our warehouse was closed for the holiday Thursday, the package wasn't shipped out until the next business day 11/23/2018. Packages shipped out next business day on a Friday will not be delivered until the following Monday by the shipping carrier. As a courtesy, the Advocate refunded you back the shipping to the method of payment. It can take it up to 2-7 business days to reflect back on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian