FanaticsReviews 3,945

Ordered a t-shirt on 10/29 and order still "pending". The money came out of my PayPal account too. Called them one week after purchasing online and they said it would ship out no later then November 9th. I just went on their chat line and got the lamest message from someone that said the warehouse has to process the order. I can drive to Modell's in my town and pick up the same t-shirt so why is this so difficult to process my order. I also placed another order the same day from Fanatics on two other t-shirts and those arrived in the mail a few days ago so what gives? I feel like this order has slipped through the cracks and will eventually get cancelled because they sold out the product.

I order a hoodie, thought all was well, however, the order was cancelled without any notification because, as customer service said "their initial screening flagged you and the order was cancelled". What? This has never happened on shopping site, ever. This is straight JV. The next day I reorder the item, selecting one day shipping on the item. However, when checking the shipment the next day it says its going to take 2 days to get here. When I asked customer service again, they stated it was an issue with the shipper. This is garbage. In a world with Amazon delivering in two days come hell or high water, this is unacceptable. Fanatics needs to make some serious changes or they will stay a two star business.

I ordered a product on 10/16 and the order is still pending on 11/6. I called on 11/2 to cancel my order due to the excessive delay. I had also called prior to 11/2 to discover the item was back ordered. Anyway, back to my call. I was advised the order could not be cancelled because it was already shipped. I'm confused, if it is still pending on 11/2 and still pending 11/6, why does it not show shipped? Again, this is my 2nd order with this grade b company. I believe in giving second chances. My first order was a 2 day shipping debacle that took 8 days to deliver. I paid $17 to rush order a product to be delivered in 8 days. I was furious then but I'm beyond that now. This is a grade b company and should be avoided at all costs.

I ordered a Notre Dame jersey for my son to wear to the game on Saturday. Spent over $100 and was guaranteed two day delivery. Well it shipped on time and was delivered to FedEx yesterday for delivery today but now I'm told it probably won't be delivered until the end of the day tomorrow. I spent 30 minutes on the phone with Customer Service and they offered to refund a portion of what I paid, but that's not the point. The point is that the shirt should have been delivered today as promised. The guy in customer service was very nice. I have ordered a lot from this place in the past but don't plan to order again.

Don't waste your time ordering from this company. I was promised days before Halloween that it crucial part of my family Halloween costume would arrive by 12 on Halloween. I arrived home at 1:30 to find the item was not delivered. I never received the confirmation email with tracking information due to a typo. By the way I went through the email spelling with the representative three times. Fanatics swore that the item was shipped and then it would be to my house by 4:30. I waited around. And it never came. Two different Fanatics reps promised me that it would be here. It wasn't and not only that it never came even the next day. I paid extra for expedited shipping and I didn't get the product at all. These guys are liars and scumbags use someone else to buy similar products

Expect a long delay in order processing, and even longer ship times, subject to change constantly. Fanatics then takes no responsibility as they will blame FedEx for shipping delays. Worse, they don't even really use FedEx, it's USPS disguised as FedEx. If you track your item the whole way through, I guarantee you will see what I am talking about. Terrible terrible service. If an order is eligible for ShopRunner, you are likely to have better results because they tend to stand by the 2 day shipping promise.

So what you order is not what you get. First off, if could leave a 0 I would! They shouldn't even get one star. My wife order 4 New England Patriots sweatshirts with players names and number on the back, 1 men's and 3 women's. First off it took over 13 days for a standard overnight order to get. Second my sweatshirt (the men's) looks just like the picture, the women's looks like a 4 year old did an art class and made them. The name and number are off center and a completely different color. They are not what they are selling! They charge you 50$ and turn around and sell you something they are making over seas! We spent over 200$ and when we called all they could say was you will get a refund in 7-10 days... are you F-ing kidding me! How about ya we suck and do false advertising and scam people out of there hard earned money, and we have the worst costumer service on the planet. Don't ever buy anything from this site, it is a complete waste of money and an absolute nightmare to deal with after the fact. I will upload photos, the belichick sweatshirt is the one that actually looks like the picture, notice the difference in the rest.

Okay so this started out as birthday gift (end of sept). I ordered a hat, toque and shirt for the upcoming Canucks season. I received my shipment and the shirt was the wrong one. I called and they re sent the shirt. I got it and it was the wrong one again. I called customer service again, and it turned out there was the wrong pic/description on the website. I was refunded my order and picked a different shirt. I had to wait 5-10 business days because it was coming from the USA. After 10 business days I did not receive the order. So I called back today and spoke with Cynthia. She looked at my order and saw that my adress wasn't complete. She ended correcting this, shipped out the shirt again, and refunded the cost.
I ordered pj's for my son and a stocking and with the refunds I've received it only cost a couple of $. Plus she added the expedidated shipping at no cost.
What could have been a disaster, turned into a happy customer in the end.
Thanks Cynthia for taking care of me.

When I called to let them know that I paid $25 for expedited shipping they told me that it was not their fault, but the carriers fault. Which I was fine with, so I asked for a refund of the expedited shipping expense and was told "NO". It was not their cause so they could not refund me the money. Truly unbelievable. When I finally got the product they knocked on my door at 10pm at night for a delivery. I have returned all my goods and truly hope this doesn't take weeks to put back on my credit card. The best part is I had to pay for the return shipping as well. Just made me laugh. Won't order from them again, EVER, and I have shared my story with so many people to make sure they don't as well.

I have been buying merchandise for a lot of years from fanatics but seems to be going downhill.
Order placed on Oct 17 paid for next day shipping as of 10/23 have not received merchandise ordered. Called and they said they would credit the shipping costs but does not help the boy whose birthday was the 21st to receive his shirts! Supposedly to receive one shirt today 23rd and the second on the 25th. Second time in a month this has happened. They used to be so prompt don't know what is going on with them!