FanaticsReviews 3,945

I called multiple times and with all due respect to all agents that answer the phone till I got Robin on the phone nothing was done. With Robin all mine questions concerns and everything I ask was professionally and with kindness answered. Through the entire day I spoke about for three hours with Robin and at the end of the Day by finalizing my order we got my son on the line on the three-way calling and both of us deliver the great and amazing news about product that I bought for my son.He was extremely excited also talk to Robin and thank her for all effort and everything she has done for me and mine Son. Robin is truly a professional she cares about Customers and I wish all along over multiple different companies there more supervisor/ managers that would show professionalism and kindness same as Robin. Greatest compliment on her job performance she's totally professional and I am very, very thankful and grateful that I got a chance to speak with her. Thank you once again to all Fanatics Team Member, but the specially to Robin. Sincerely, Elvir Alagic.

I returned merchandise and they said they couldn't credit the card I used for payment (huh?) so they gave me a gift card, which I used on a subsequent purchase. When I returned two of those items, I finally called them 9 days after the shipment was confirmed received and they initially told me it was because of my financial institution's policies (what?) on credits, but then said it just took that long to process a return and another 2-8 business days for the refund to be made. Since I had used that gift card (remember the one I was stuck with because they 'couldn't' issue credit to the card I used on the previous order?) to pay in part, they would issue another gift card. Amazon credits me the minute UPS picks us the package. Fanatics likes to take over 2 weeks and then plays games with gift cards instead of crediting the card used to purchase. It goes without saying, I won't be using any gift cards from these clowns since I won't be buying anything from them in the future.

Pursuant to their website and the itemized receipt I received, two custom shirts I ordered would ship within six business days from the order. This would mean by Monday, October 15, the items I paid for previously would be shipping at the latest. I have not received any shipping updates so I called their customer service to inquire about the two shirts I still have not received. I was told "for some reason they've been delayed". I then proceeded to tell them that I want to cancel these items since they didn't ship as promised. I was told since they are custom, they cannot be cancelled per their website. Their website also stated the custom item would ship within 6 business days, so why as a customer, am I not protected when they don't uphold their guidelines? I want to cancel the two items that have not shipped or have not been created. Millie from customer service stated this cannot be done, so I am filing a claim for items I did not receive as promised.

Fanatics replied that they sent a refund via email! This is another lie and scam tactic by Fanatics customer service in an attempt to make the company look good. I hope sports leagues and franchises that authorize Fanatics to sell their licensed sports merchandise realize that the Fanatics Mission Statement is lie! I hope these franchises soon learn the truth and no longer will associate themselves with Fanatics, a business that is untruthful and has a horrendous customer service record.

Tried to place order online only to receive an error code and message to try to place order again. Each of these 4 occasions they then charged my credit card. Then telephoned and placed order. Credit card was again charged. I then find out after lodging a complaint about the first 4 charges to the credit card that the order placed via telephone was cancelled... because the address was to a post office box -despite the Fanatics operator placing the order. After telephoning Fanatics they said that I would have to place another order. Of course, by this stage my bank thought, after 6 attempts to charge my credit card, that there was fraud.

Fanatics would do nothing to rectify their error.

So, after they sent the wrong item out the first time, they finally contacted me and told me not to worry they would make it right and send the correct item out. So, I wait and received the same incorrect item I received the first time. They did not pay attention to my first post or even look at the order to see what the correct item was, they just grabbed something off the shelf and threw it in a bag and shipped it. Not even looking at the item description to make sure they got the correct item. Men's Concepts Sport Black San Francisco Giants Slide Knit Bed Pants is what I ordered you idiots! Not men's knit boxers which is a lesser prices item and is fraud for charging me more for a higher priced item and sending an item of lesser value! I am not sure who if anyone knows how to do their job at this moron company. And forget talking to anyone and the chat never works! Go somewhere else and buy from a vendor who knows how to fulfill orders correctly!

I have ordered 3 hats and 3 hoodies over the last month I received the wrong hat this last time and was overnighted the correct hat Kevin made that happen. I spoke with Kayla and her manager Alexis and they helped me figure out why my hoodie wasn't shipped yet and said for the inconvenience they would overnight it. MLB.com etc has never done anything like that for me. So with Kevin, Kayla, and Alexis customer service I will continue to purchase from FANATICS only! You have 3 great people there! Thanks Eric Daniels

Where to begin. I ordered some time-sensitive items. I compared all the size charts available for each manufacturer against my actual body measurements to ensure proper sizing. I paid extra for expedited shipping due to timeliness. My billing address (which needs to be correct in order for it to even be approved) is the same as my shipping address.

These fools failed, on EACH of three orders, to include the damn street number on my shipping address on the FedEx and LaserShip labels. So, at least of the first of the three was rendered undeliverable. I called FedEx to correct the address. Fanatics restricted the address from being corrected by recipients. They would have to contact Fanatics. I called Fanatics. They refused to contact FedEx. They said they'd wait for FedEx to decide (at whatever juncture they deem appropriate) to send it back to them, before either crediting my card or resending the package. They would ALSO not expedite that shipping at their own expense to make it right. I called FedEx back and had to drive all the way to one of their stations to pick up a package for which I'd paid for expedited shipping.

Upon trying on the items the sizes for which I'd so carefully selected based on the size charts, I was SWIMMING in them! Legit at least 2 sizes larger than advertised. Not to mention the material for their brand of t-shirts is cheap AF. This company is straight garbage.

I actually called Fanatics and placed and item over the phone. I was told that the item would ship out in 3 business day and I would receive it the next day. I continued to check the status of the item which never changed. I called Fanatics and was told that the item was never shipped and oh, well,... sorry for the inconvenience. But of course, my credit card was charged for the total amount of the purchase. Please do yourself a favor and stay away from this dreadful company!