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Pursuant to their website and the itemized receipt I received, two custom shirts I ordered would ship within six business days from the order. This would mean by Monday, October 15, the items I paid for previously would be shipping at the latest. I have not received any shipping updates so I called their customer service to inquire about the two shirts I still have not received. I was told "for some reason they've been delayed". I then proceeded to tell them that I want to cancel these items since they didn't ship as promised. I was told since they are custom, they cannot be cancelled per their website. Their website also stated the custom item would ship within 6 business days, so why as a customer, am I not protected when they don't uphold their guidelines? I want to cancel the two items that have not shipped or have not been created. Millie from customer service stated this cannot be done, so I am filing a claim for items I did not receive as promised.
Sarah R.'s review of Fanatics earned a Very Helpful vote
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Sarah, we appreciate your feedback and can see on your order that a refund was issued for the items that you didn't receive. That refund should reflect back to the original form of payment within 2-7 business days and if there is anything else we can do to help, don't hesitate to reach out. Sincerely, Julia.