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Fanatics replied that they sent a refund via email! This is another lie and scam tactic by Fanatics customer service in an attempt to make the company look good. I hope sports leagues and franchises that authorize Fanatics to sell their licensed sports merchandise realize that the Fanatics Mission Statement is lie! I hope these franchises soon learn the truth and no longer will associate themselves with Fanatics, a business that is untruthful and has a horrendous customer service record.
I purchased merchandise from the Fanatics web site and paid for this merchandise in full. There was a three month delay with the order and when it did come only half the purchased product was delivered. When I made the inquiry and complaint, I was told that the merchandise I purchased was made through a third party vendor (FANATICS endorsed) and I would have to take the issue up with the third party vendor. I paid in full to Fanatics however Fanatics is refusing to remedy the problem. Fanatics refuses to take responsibility, will not refund, will not deal with the vendor they endorsed on their web site to have the product delivered in whole, and will not make this issue right. DO NOT do business with this company, you will regret it. What is more frustrating is listening to the excuses and tactics that customer service employs. Fanatics customer service are experienced scam artists. You as a consumer have absolutely no chance of this company righting a wrong. STAY AWAY, FAR AWAY.
Hello Rand, thank you for your feedback! I am very sorry that you didn't receive your complete order. Our number one concern is customer satisfaction. The item that was purchased was manufacturer direct item. Unfortunately, that company has their own policies when it comes to missing items. They needed to be notified within in 30 days of receiving the item about any damages or missing items. Because it was past that time frame, they would not have refunded or replaced the missing item to the set. Upon review, you were emailed today with a discount for the missing items. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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Hello Rand, thank you for your response! At this time an email has been sent to you with instruction to return the set to us for a refund. Unfortunately, the vendor would still have a policy that the item was not notified of any defects after 30 days. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian