FanaticsReviews 3,945

So We ordered 2 products from Fanatics and paid extra to ensure we would get said products in time. That being said on 9/30 we purchased and were given a 10/1 delivery date. After not receiving them by today 10/5 i began to dig and do some research. Here's what I was told *fanatics. Your package is being deemed lost! So I dig a bit deeper and find out that a shipper by the name of (lasership) was in charge of delivery, so i turn around and place a call to them. After I was on hold 30 minutes waiting to speak with someone I played around on the internet and went to laserships website pretty interesting all of the reviews are of packages coming up "lost" one other one even stated is was a sports order such as mine! So a rep from lasership gets on the phone and tells me they are deeming it lost as well! GREAT since were 4 days after delivery date and not one person from either company decided maybe to reach out and say hey heres what happened here is how we are going to fix it. I had to call all over god's green earth just to be told there isnt anything anyone can do. To me this is poor customer service on both companies part and If I was fanatics I would NOT continue to use Lasership at all EVER! This case makes me likely to not do business with Fanatics due to the apprehension of not knowing if Lasership is involved.

Ordered a special edition shirt and ball cap (mil Brewers post season) hours within release (Sept 27th) It was promised to be shipped before Oct 4th. Called them on Oct 4th, and was told I should see it with in the next 15 buisness because it will be shipped out before midnight. Oct 5th called asked why my promised item was still pending. So sorry it's on back order not our fault. We will have it shipped to you no later than Oct 8th not including the 15 buisness days it could take to be delivered.

The only thing they did with no Hassel was cancelled my order. No retention even attempted. They don't care about the consumer

Ordered several items from this company. When I ordered the items the anticipated receipt date was given. When I called to get an update I was told that the items would ship several days after the anticipated receipt date. Upon hearing that I wanted to cancel the order. I was told order cancellation would have to be given from the third party supplier. Bottom line is this company will give you a date that does not mean anything and good luck trying to get it resolved. Never will order from this company again.

I recently ordered a t-shirt from Fanatics and the item came damaged (Plastic Wrap glued to the clothing). After speaking with a staff member on the online chat I was able to get an exchange and was issued a return label for the damaged t-shirt. After a few days I receive the second t-shirt being sure that the item was going to come with no damages. However, the exchange item came with the same damage as the first t-shirt. After contacting them again, going through a huge inconvenience, I was notified that they do not have a policy for second exchanges, even though the second item came damaged. So now, after all this time and all this headache, I had no options but to return both DAMAGED items for a refund. Completely unacceptable. This was by far the worst customer service experience I have ever had and I rarely complain about these kinds of things. Very dissatisfied and disappointed! All I wanted was to get what I paid for, a normal T-shirt without any damages.

After winning a $100 prize through Dunkin Donuts, I purchased 2 items on the Fanatics.com website.One of the items didn't fit. I followed the instructions to return the item and waited patiently to receive my credit so I could select another item.

I received an email notification that my return was received and processed but my credit was for $2.27 instead of $79.99.

I was told by (Diana) support that $2.27 was all I was entitled to since I didn't pay for the item.

I was never told before or after the sale that the items were not returnable.

I was never told before sending the item back that it was not returnable.

As a last resort, I asked to have the returned item sent back to me, but was told I would have to pay for the item.

This makes no sense. They kept the value of the prize I won and kept the item I returned. I acted in good faith and Fantatics refuses to do what is right and issue me a store credit.

I called and spoke with a supervisor (Tantaleah). She said that if Fanatics had sent the wrong size, she could help me but since the item didn't fit me, it was my "mistake".

The only mistake I made was doing business with you. I won't make that mistake again.

I hope it was worth losing a customer and all of the people I will tell about the way you treated me.

I ordered a package on the first of September. It was a special preorder item (Khalil Mack bears jersey) and it wasn't shipped until the 26th of September. FedEx made a mistake and didn't deliver the package stating that the address was wrong, returning the package to sender. This is a very important birthday gift so I needed the package to arrive to the customer ASAP. Nadia, with the help of her supervisor, helped out immensely and expedited the package. Stating that the package will be shipped out this week. Nadia is the real MVP

I ordered a women's NFL jersey, and what I received looked nothing like what the picture displayed. It looked like a rip off youth jersey with small numbers and name. I asked for an exchange of the women's to a men's, thinking that's the photo that was displayed, and although they were the exact same price they could not do an exchange. After waiting roughly three weeks to receive my order, I am now forced to send the women's jersey back to be refunded which may take up to another two-three weeks. I do not plan on ever ordering from Fanatics again.