Ryan O.

So We ordered 2 products from Fanatics and paid extra to ensure we would get said products in time. That being said on 9/30 we purchased and were given a 10/1 delivery date. After not receiving them by today 10/5 i began to dig and do some research. Here's what I was told *fanatics. Your package is being deemed lost! So I dig a bit deeper and find out that a shipper by the name of (lasership) was in charge of delivery, so i turn around and place a call to them. After I was on hold 30 minutes waiting to speak with someone I played around on the internet and went to laserships website pretty interesting all of the reviews are of packages coming up "lost" one other one even stated is was a sports order such as mine! So a rep from lasership gets on the phone and tells me they are deeming it lost as well! GREAT since were 4 days after delivery date and not one person from either company decided maybe to reach out and say hey heres what happened here is how we are going to fix it. I had to call all over god's green earth just to be told there isnt anything anyone can do. To me this is poor customer service on both companies part and If I was fanatics I would NOT continue to use Lasership at all EVER! This case makes me likely to not do business with Fanatics due to the apprehension of not knowing if Lasership is involved.