FanaticsReviews 3,945

This is the absolute worst customer service I have ever had I order a 4t AB steelers jersey for my son 9 days later a 3t came so I ordered another same thing I double checked that I was ordering the correct size and I was so I called them on September 15 the lady I spoke to said she would send out the labels for to return the others and re ship a 4t Jersey for free, the shirt should have gotten to me on Monday and it had not so Thursday the 26 I called again and they said that they don't know what happened it was never shipped and that they would overnight it to me so I would get it on Friday they also said they would call me back to assure that it was being shipped never received a call. September 28 I didn't not receive the Jersey so I called again spoke to Claude who hung up after I was on hold for 10 minuets, tried calling back and got disconnected 2 times finally chatted online and they gave me another number called that number and got escleated to Robin one of the floor supervisors she was also not very helpful she told me that my item would be refunded ans they would ship another one but could take time I needed the Jersey by Monday September 24 it is now September 28 and they still don't know when they will get the jersey to me. This is horrible my son is so upset that he didn't get it yet and I'm so pissed that I spent the money on this place I will never ever again order from here and I would never refer anyone to order from this site there customer service is absolutely horrible

They get one star because I cannot give a zero. My experience(s) with this company have been completely awful over the course of two years and now I'm fed up. I recently ordered a jersey that was a special order item while it was "in stock" - I followed that up by buying a hat the next day. I got order confirmations and numbers but after a few days of hearing nothing about either order and their statuses marked as 'pending' online I chatted with support, who told me to call, who then told me both my orders were cancelled. Why? They needed time to figure it out but it was my FOURTH cancelled order in a row (I had the same experience with the nba shop a year previous with no explanation). Their explanation was that my wife had ordered something years ago with her name with my email and a different shipping address (so I guess don't ever move) and now my orders were all marked as fraudulent because of a different name, address, card number (I payed by paypal so no idea why this would matter). The resolution to all of this was to offer me 20% off my next order (wouldn't that just get cancelled?) and tell me there was no way of honoring my original order because the item is now sold out. I cannot believe any company could get away with practices like these and still continue to represent merchandise sales for major sports leagues and teams. The phone people were courteous but did nothing to resolve the situation equitably. If I had known my order was cancelled immediately I would have tried another form of payment or email address or something because I very much wanted to purchase the limited item. The lack of communication speaks to the incompetence of their service and system.

So I ordered my UCF shirt on a Sunday and paid for 3 day shipping. Disappointed that it took 3 days to even process the order and the order was shipped on Wednesday. But, that's within their advertised 3 days. Next, I paid extra for shipping. $16 extra on a $29 T-shirt... game day is Saturday. The tracking says that I will not get it until next Monday... 5 days after the item shipped. Now I asked the people in the phone to tell me where it was shipping from... you know where? I live in Orlando and the T-shirt is being shipped from the far off land of Jacksonville FL... that's right! The shirt is literally 2 1/2 hours away from me and is being held hostage in a mail truck and won't get to me for 5 DAYS! AYFKM?

Will not order from them again. Now if they have a store I can walk into, cool... but this shipping going to take 5 days when I literally could be there in 2.5 hours, that's just ridiculous!

And now I won't have a shirt either.

Ordered many things threw the team website via Fraudnatics before. It always seems to take a long time to receive the items. This time I needed some items for a gift. I ordered the items last Friday and paid nearly $20 for expedited shipping. Almost 6 days later and they still have not arrived. Talked to customer service and they say Fedex takes one and a half days to update tracking info. Give me a break in today's world of technology that makes no sense. Then I was told that processing takes a while. Back in the day I worked at a warehouse and if we took that long to process a priority order we would be fired. Blaming processing and a third party shipping company is ridiculous. As I need the items today as a gift, I am put in a huge bind. The customer service is as bad and slow as Fraudnatics. The NFL made a huge mistake using this company as their supplier. Never ordering or using Fraudnatics again! Customer service is no help and want refund the extra money I paid for shipping. Its no wander why Fraudnatics has terrible reviews online!

After receiving a damaged jersey shipped to me in Canada I contacted customer service via Live Chat the same day the item was received.

They directed me to where I could get a return shipping label. After several minutes of back and forth, they were unable to direct me to or provide me with a shipping label. Instead, they told me to ship the item myself and they would refund the jersey and the cost to ship the item once received.

I sent the item via Canada Post the following day and notified Fanatics of the tracking number and the cost I incurred shipping it back. I notified them of this through Live Chat Assistance for their records.

Turns out they refunded my order the same date of my first contact and I was not actually required to return the jersey despite what the agent told me on my initial contact.

Now they will refuse to re-imburse my shipping costs that they told me would be reimbursed (I have all the conversations printed for my records).

They only could offer me free shipping on a new order or 20% off a new order. Why on earth would I place a new order after this experience?

So now I have no jersey (I should have been told to keep the damaged item) and I am out almost $20 for shipping the item back thanks to Fanatics customer support.

Incredibly dissapointing experience with Fanatics.

Excellent customer service! Kenyata was very helpful in solving my issue. I had a tshirt that the logo peeled off of the front on the 1st wash. She sent me a return label and expressed concern on getting me a replacement ASAP! Unfortunately she wasn't able to expedite shipping on the replacement item, but was able to expedite a Polo that I purchased with her over the phone. Thanks again for your patience and your ability to solve problem even if I had to purchase another item. Money well spent!

Ordered a "custom" elite jersey because the elite NFL jerseys are only available as custom on the fanatics site, but I chose one of the suggested/pre-populated options of a player name/number. The jersey is fine, but it is just too big. The website says no returns for custom jerseys, but I thought maybe if I called in I could get someone to help me given that it was a popular/suggested player name and number combo, and I really just want to exchange it for a smaller size. The woman who I spoke with in customer service had zero concern and simply told me there was no way to return it. Maybe that's true, and the policy is just terrible, but as a customer who just spent several hundred dollars on buying merchandise from your site, I would expect a little concern and helpfulness, but received none. I'm not sure where I will be buying my sports merchandise online in the future, but it won't be Fanatics (or NFL Shop or any of the other sites that are controlled by Fanatics). The NFL should find a better partner or push for better customer service from a retail partner to which they have handed over so much control of NFL merchandise.

I placed a large order with Fanatics and ended up having to return most items. Upon receiving returned items, Fanatics confirmed they would be issuing a return credit to my card: "We received your return and have issued a refund of $278.37, which will post back to your original payment method within 7 days." Two minutes later they sent another email saying, "We were unable to credit your original payment method, and have issued a gift certificate for $278.37, which you can redeem at checkout on Fanatics." I have now spoken with multiple representatives at my bank through which my card is issued -- any attempt to issue the credit would show up in my account history, even if declined. No attempt made. Fanatics is simply trying to stick me with a large store credit rather than issue a refund in the original form of payment. I'll be putting the matter into dispute through my bank's formal process and letting them recover the refund. Terrible. And so difficult to deal with them from a customer service standpoint -- hidden behind so many layers of "you can't reach me." The ghost-like existence does not inspire confidence.

A $100 jersey that was a present for my son was damaged by the first inside/out cold water wash. This after touting a 365 day return policy, and providing propaganda about how poor quality the Chinese manufactured knock-offs are.
Really horrible-wouldn't even review a pic.
It turns out their 365-day return only work if the item is unworn with tags still attached. I guess that's how it has to be if a business is engaged in selling poor quality items at an exhorbitantly high cost.

I ordered merchandise from fanatics for a sporting event for a friends 30th birthday event being held on Saturday! I placed the ordered and it was initially cancelled due to an order verification issue. However, I received an email explaining why my order was cancelled immediately, pretty much because I did a guest check out just FYI. So I made a profile and rechecked out. It seems everything is fine no email canceling my order was sent and I was constantly checking junk folders... I am also tracking my order that says in process... However, fast forward to Friday when my order should arrive or it's free and now it has been cancelled. I contacted the live chat that says I need to call... now I call and the customer service representive has me on mute for 5 minutes and I just continue to press numbers until she realizes she is on a call. When I explain the issue and how I was never notified of a cancellation and I didn't receive my orde it is free... her response is to have me do verification and reorder my merchandise. No mam... that is not the solution.