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Where to begin. I ordered some time-sensitive items. I compared all the size charts available for each manufacturer against my actual body measurements to ensure proper sizing. I paid extra for expedited shipping due to timeliness. My billing address (which needs to be correct in order for it to even be approved) is the same as my shipping address.
These fools failed, on EACH of three orders, to include the damn street number on my shipping address on the FedEx and LaserShip labels. So, at least of the first of the three was rendered undeliverable. I called FedEx to correct the address. Fanatics restricted the address from being corrected by recipients. They would have to contact Fanatics. I called Fanatics. They refused to contact FedEx. They said they'd wait for FedEx to decide (at whatever juncture they deem appropriate) to send it back to them, before either crediting my card or resending the package. They would ALSO not expedite that shipping at their own expense to make it right. I called FedEx back and had to drive all the way to one of their stations to pick up a package for which I'd paid for expedited shipping.
Upon trying on the items the sizes for which I'd so carefully selected based on the size charts, I was SWIMMING in them! Legit at least 2 sizes larger than advertised. Not to mention the material for their brand of t-shirts is cheap AF. This company is straight garbage.
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Hello Alicia, thank you for your feedback! I am very sorry about all the problems you been having. Our number one concern is customer satisfaction. At the time that you contacted our customer service department, the package had already been shipped out. Unfortunately, once the package has shipped, It can not be updated. However, Fedex and Lasership was provided with our email to request an address verification and could've contacted us for us to contact the customer for the right address. The sizing cart on our site is of generic sizes for multiple products that are offered on our site. It doesn't go by any specific product cause all products are not made the same. But if you ever need to have an item size checked, you can always contact us for a measurement and our Order Management Team will email those results back to you. I have refunded you back the shipping charge back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian