Thumbnail of user mod9

Mo D.

4
Level 4 Contributor
United States

Contributor Level

Total Points
2,759

About Me

I make a lot of online purchases and share any negative experiences to warn others who might make the same mistakes otherwise.

How I Can Help

Writing, graphics, music

Interests

Outdoor activities

23 Reviews by Mo

  • Chapelhats

12/4/23

I placed an order for a hat that showed in stock on the website on 11/23/23 and my card was promptly charged for the purchase. I received an acknowledgement email confirming the order was received and is "processing." The website explicitly states that processing time is 1-3 days. After a week went by and I did not receive any sort of shipping confirmation, I logged into the site to check status and saw it was still processing. I used the website to send an inquiry over but never received any acknowledgement of my inquiry being sent. I waited a couple days and repeated this and still did not get a response so I called the number on their website. Nobody answers the phone there either so I left a voicemail message with my contact info and the order number. I still have not heard back and the website still shows the order is unfulfilled. I will be contacting my credit card company and the Better Business Bureau to report this if I continue to be ignored by the company. I do not recommend making any purchases at this website!

Tip for consumers:
Buyer Beware - this store has NO Customer Service

  • Ottasilver

10/23/23
Verified purchase

I placed an order about 2 weeks ago. My credit card was promptly charged and the website indicated the order would ship no later than October 14th. Since placing the order I get non-stop spam text messages and emails. Sidebar ads and cookies galore. The marketing is horribly invasive. A few days after October 14th passed I checked the status of my order and it was still being "processed" so I emailed and asked how long it would take them to place the in-stock item into the mail. I waited a few days for a response and then was told the order was actually just shipped that day. Then a few days later still, I get an email saying the order shipped and I now have a DHL (garbage shipping company) tracking number. Still, a couple days pass and the tracking shows the item as "waiting to ship." I will be returning this order when/if it ever arrives and requesting a full refund as I found a better item at a better price at a better retailer at this point. I will update this review with the details of how the return/refund process goes (not expecting this to go well)...

Tip for consumers:
This business is really shady

  • Peakfamilydentalaz

9/26/23

I scheduled a routine cleaning with Peak Family Dental Care in Cottonwood because my regular dentist's office stopped taking our insurance. I wasn't looking for any sort of diagnostic exam and had absolutely no issues with my oral health at all. I was asked to fill out a mound of paperwork before the exam and provided a thorough health background as requested. When I arrived for the cleaning, I was told this office does things differently and I would first need to sit through a meeting with the dentist before a routine cleaning could be scheduled. I sat through Dr. Shanahan's twenty minute long spiel wherein he chewed gum with his mouth open like a horse and went through my health history to cherry pick various products and services the office has to offer. It felt like I was going to be sold a time share. After that I underwent extensive x-rays and photos of my teeth from every angle imaginable. I was told my teeth looked great, other than a tooth which would eventually need a cap on it. I was then scheduled for a cleaning the following week.

When I arrived, the hygienist said they'd been looking over my x-rays and determined I needed scaling done, which would be an extra charge not covered by my insurance and I would need to pay upfront for this. I asked why this was never brought up during the 30 minutes of consultation when the dentist picked and scratched at literally every tooth in my mouth. The guy literally poked in front and back of every tooth calling out gum pocket numbers of 1,2 and an occasional 3 and told me my mouth looked good. I walked out of the office with a treatment plan that spoke about a future crown and a cleaning. That's it!

They tried to convince me that "they just noticed it after reviewing my file" and it is in my treatment plan. Maybe this would have convinced me, but come to find out this is the exact same bait and switch routine they played on another patient of theirs that I spoke with. The old bait and switch swindle. There was never anything in my treatment plan that mentioned scaling.

Apparently, it takes a lengthy sales pitch, 18 x-rays, 10 photos and then a gum scaling before they will even do a simple cleaning. While this may be a great scheme to pad the charges to the insurance company, I find it extremely dishonest and straight up shady.

Take a look at their Google reviews. They are obvioulsy bought and paid for as any negative review is quickly buried by a dubious "new" review which is a copy/past of older positive reviews. More shady practices.

If you are looking for a sweaty twenty minute barrage of sales pitches about mouth pieces, dental implants and snoring sleep studies and want to make 3 trips back and forth to an office to get a standard routine cleaning - Peak Family Dental Care is perfect! If shiesty sleazy salesmen aren't what you're looking for, do yourself a favor and find another dental office.

Tip for consumers:
Do not make the mistake of choosing this dental practice

  • Fiverr

9/25/23

This site is a great resource for purchasing cheap assets for websites/print/video. I have purchased illustrations and backing music tracks. With pricing, you definitley get what you pay for so remember that when bidding jobs out. Also, several artists will advertise their prices "start at" $20. However, in my experience, once you discuss details, you never get a job completed at the lowest price advertised and I have been asked for $10 the amount at different times. Be careful to read the reviews of the artists you work with as some take a very long time getting final products and some have very poor English language skills which can make the design process arduous at times. Also, be sure to specify the file formats you need because if you accept a final product and later need a different format (for print for example) you can expect to pay again. Overall, this is a good resource to have avaialble, just remember the results can be hit or miss depending on the artist(s) you work with.

Tip for consumers:
This is a great resource to reference for pricing out art jobs

Products used:
Illustrations

Service
Value
Shipping
Quality
  • New Era Cap Co

9/22/23
Verified purchase

I placed an order for a hat and a couple t shirts that are in stock according to the website. It took a couple days, but I finally got a notice that the expected delivery was last Monday, yet there is still no sign of it. Part of the issue of course is that the company uses FedEx which is a horrible choice for shipping anything, but it musy be cost effective for them. As usualy, there is something strange going on when you review the tracking on the FedEx site. Apparently, it takes FedEx 3 days to move the shipment over 1 state at a time. So, I placed the order 11 days ago and the shipment is currently touring the continental United States as I prepare to go out of town early next week. One would think ordering something in 2023 would not require a month to ship a few states away...

Trying to reach customer service at New Era is a bad experience in and of itself. You cannot call them or chat on their site. If you try to reply to the shipping notification, it is a non-reply email. You must complete a form on their website and then you get a message that they will respond in about 5 days!

Tip for consumers:
Customer service at this company does not exist. You cannot call them or chat. You must fill out a web form and then you receive a note that they return emails in 5 or more days.

Products used:
I never received any products as they are lost in transit

  • Dixxon

9/20/23
Verified purchase

I have made a couple of orders from Dixxon so far and the order processing and shipping is very expedient. In both cases, the order arrived earlier than expected. The website is super easy to browse and all the filter paramters work which is always nice. They seem to have great shipping logistics because orders come quickly and the quality is very nice. I can highly recommend ordering from Dixxon.

Products used:
Shirts

  • Zoro

9/20/23
Verified purchase

This seller is 100% fraudulent. They advertise products as "available to ship" and show estimated ship times to get your order in. As soon as you place the order, your payment is charged right away. Then the idle waiting begins. After a few days, when you contact them, they will will give excuses about how they are only middle-men and eveyrthing comes from third-party vendors and they have no control over processing times/ship times. Then after waiting more, when you contact them they will tell you the item is on backorder (while their site still shows the item in stock and available to ship). When you become tired of waiting and cancel the order, they will tell you to expect payment refunded in 2 weeks. This is a very obvious scam that they are well aware they are pulling.

Tip for consumers:
This is a scam website. It is a fraud. Buyer Beware

Products used:
Nothing ever gets shipped

Service
Value
Shipping
Returns
Quality
  • Territory Ahead

10/19/22

There is no doubt the exorbitant prices this company demands are to cover the cost of the aggressive marketing. The catalogs seem very expensive to manufacture and they send a new one to your house every couple weeks. They spam your phone and email in a similar fashion. Yet their website doesn't function properly in Chrome, Safari or Firefox and you are unable to get account history/prior order information at all.

T shirts are $40+, bandanas $50 and cargo pants can cost up to $150. You would expect this means they are of decent quality, but once you receive the order you learn the workmanship isn't what it is marketed to be. Loose threads, dangling buttons, and thin, scratchy materials are used. The shipping costs are astronomical to the point of being humorous. I live in AZ and a couple shirts shipping from CA cost me more than shipping a care package to Australia.

I purchased a pair of $150 cargo pants and was disappointed in the heavy, uncomfortable and bulky material so I went through the return process. (They charge you if you are unsatisfied.) While the UPS tracking shows the pants were returned successfully last week, I have yet to obtain a refund. I can't even get into my account on their website because it wasn't created to work properly on any browsers I have tried. Now I am left sending emails to inquire when and how I will get my money back.

If you sign up for the discount, you will be spammed to death and sent all types of catalogs every week of really outrageously priced garbage from various companies that all have the same gimmick. BUYER BEWARE

Tip for consumers:
This company sells our information and you will be getting junk mail and spam for a long time.

Products used:
Shirts, pants and belt

Service
Value
Shipping
Returns
Quality
NFL
  • NFL

9/20/22

I made the terrible mistake of signing up for "free" ten day trial of NFL+ assuming I could stream games the way the MLB TV app works. After paying, the channel wouldn't work. I then found out you can't stream any live games until long after they end! Who would pay for that? Within minutes of signing up for the "FREE" trial, I canceled it. In spite of this, my credit card was charged $10.97 a week later by NFL + for the 10 day FREE trial that I cancelled (proof below) literally minutes after signing up. With all of the money the NFL has, it's really disgusting that they would fraud folks out of such petty amounts. I am reporting fraud to the SEC, BBB and my bank and disputing this.

I am trying to get a full refund be processed as I canceled well within the deadline and the trial was supposed to be FREE and the channel never even worked. But there is literally ZERO customer service available. The website has an extremely frustrating AI Chat Bot that does not help and there is no phone or email you can reach out to. I now have to close my debit card and request a new one to avoid these a$$holes stealing from me every month.

DON'T MAKE THE SAME MISTAKE I DID! NFL + will rob you.

Tip for consumers:
Do not give the NFL your billing info or they will rob you

Products used:
This was unusable

Service
Value
Returns
Quality
  • Solepremise

7/15/22
Verified purchase

I ordered a product on 7/7/22 that showed it was in-stock and available to ship. My credit card was promptly charged at the time of the order. However, I later received a message from the company telling me the item was sold out and I could upgrade for a discounted rate to get an available product. I responded asking to cancel and refund my order but did not get a response. Then a couple days later, I received confirmation that the order shipped. I attempted to inquire about this but my email went completely ignored. (There is no phone number for the company on their website.)

When I received the order, the product did not match the description on the website (the bag could not accommodate a size 13 shoe even though the description on their website indicated it can accommodate up to a size 15 shoe). As a result, the bag was useless for me. I submitted a request for a refund but the company did not provide a return label. Instead, a day later, I received a curt email telling me I ordered the wrong bag and "only the XL bags accommodate size 13-15". In the email from customer service, the representative did not provide his/her name or any contact information. The representative offered no solution and no further instruction on how to return the bag.

I have the screen shots proving the Solepremise website contains inaccurate item description information. As you can see in the screen shot, they clearly advertise that the bag I purchased can hold up to a size 15 shoe. I sent this information back to the company and asked for a phone number and a name of someone I could speak with to rectify the situation, but I am being ignored. I had to file a BBB claim and see if the Better Business Bureau can help me get my money back.

I think it would only be fair that I am allowed to return the bag for a complete refund (including shipping costs) because the company knowingly misrepresented information to con me out of $104.99.

Every dealing I have had with Solepremise so far has been shady and unprofessional. BUYER BEWARE!

Tip for consumers:
Every dealing that I have had with this company, from placing the order, to dealing with customer service, has been very shady and unprofessional. If you do business with this company, you will be conned.

  • 4homefitness

6/4/22
Verified purchase

I made the mistake of clicking on the link advertising this Muscle Booster app in Instagram as $9 for this app which is supposed to tailor a 30-day workout plan to meet a specific muscle gaining goal. I wish I took a screenshot of the terms and conditions because I was made to believe it was a one-time purchase. Once installed, it became obvious that the app was useless. Regardless of your body-type or the parameters you set, it specifies the exact same workout routine! Worse, the app just shows you a graphic of someone doing the exercises and then starts a timer to follow. That is the entire extent of it. Needless to say this is useless and does not provide results.

The real scam though - is that a month later my bank called me to tell me they suspected fraud when this company took $29.84 from my account. Since it was unauthorized I had to file a claim with my bank. The bank then needed to freeze that account and close my debit card and all this while I was out of town! I now have to wait 7-10 days for a new card and have no access to my money.

Officially cancelling the subscription and finding a link to customer service through this app was impossible so I had to get to a computer to send a message in. The response from this company was ridiculous. They tried to gaslight me and said I agreed to these terms when I registered and they actually sent me a fake screenshot of the Terms of Agreement which I supposedly agreed to. But the terms were all in Euros and being in the US, I never buy anything in Euros! They tried to say, with this screenshot as evidence, that I agreed to the 300% increase from €9 to €29! (what about the fact that €29 is more than $29?) This was such an obvious case of fraud I reported it to the Better Business Bureau.

MuscleBooster, a. K. a., 4homefitness is a bait and switch scam. STAY AWAY!

Tip for consumers:
Stay away from this app and never give them your banking info

Products used:
None

  • Lions Not Sheep

2/25/22

In contrast to the over-the-top patriotic marketing, the clothing is all manufactured in India and elsewhere. They just screen print the items in Utah and call it "American Made." Because of this, there is no QC and sizes/fits and quality is wildly inconsistent. If you order a Large shirt and end up with a child sized shirt, they will make you pay shipping to return it and then add a restocking fee on top of that.

To make matters worse, instead of employing good customer service - if you contact them and ask to waive the restocking fee since they deceptively sell the wrong sizes, they will send you a link to a pre-made video by the arrogant CEO in which he tries to justify lying about the products being manufactured abroad. The fact that they have this video all made and ready to use as a response to this complaint just tells you they have this issue a lot and that they don't care how the customer feels. BUYER BEWARE!

Tip for consumers:
This is not American Made clothing and there is no Quality Control so the sizing is inconsistent and hit or miss.

  • FansEdge

2/2/22
Verified purchase

I placed an order and was billed right away. The shipping tracking showed the item sat dormant for 12 days. The order was not even found in my account on the Fans Edge website. Customer Service was of no help. I was swindled $39.99 plus tax and shipping. DO NOT TRUST THIS SITE

Tip for consumers:
Do NOT use this site. Find the product on Ebay or elsewhere

Products used:
Nothing arrives

Thumbnail of user amandac56
Chastity S. – FansEdge Rep

Hello Mo,

I am sorry to hear that your order had been delayed. We will be more than happy to assist you and make this right for you! Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. We look forward to speaking with you soon.

-Ciarra.

  • USPatriotTactical

7/22/21
Verified purchase

I made an online purchase of a pair of shorts that showed available and ready to ship. Unlike other retailers who only charge customers when items are shipped, this website instantly charged my card the full amount the minute the sale was complete. The site says orders take 3-5 business days to process. It has been weeks and the order still has not shipped. Worse still, I have tried to reach customer service by email and have been ignored TWICE. I also called the 800# on the site to try to cancel the order and the calls go directly to a voicemail box and nobody ever calls back. I am writing the Better Business Bureau and filing notice with the credit card company.

Tip for consumers:
Steer clear of this site!

Service
Value
Shipping
Returns
Quality
  • Oakley

8/4/20

The pages take forever to load and many of them never actually do load. The Order History page has been "under construction" for the last 4 months. This means you cannot check the status of your orders or process a return without sending emails to customer service. They do not always respond to emails and when they do, it takes several days and expect canned responses that evade your questions/concerns. I have tested this site in Chrome, Firefox and Explorer and find these issues to be consistent across browsers.

Other than the site being poorly maintained, their customer service is pretty bad also. It takes months to get a return processed.

Oakley makes good products, but purchasing from their website offers no benefits. In fact, often times you can find the items cheaper on other retail sites.

Tip for consumers:
Find the items on a retail site and save money and aggravation!

Service
Value
Shipping
Returns
Quality
  • Olight Store

3/14/20

I registered on this site to take advantage of sales and discounts that were supposed to be emailed along with a first purchase discount. But the site will not allow me to log in. During the attempt to make a purchase as a guest, the site is very glitchy and keeps loosing the items in your cart. Then, after 15 minutes of attempting to make a purchase, during the checkout, the site kept reporting the payment wasn't going through. Yet, I received confirmation from PayPal that my card was billed. When I emailed customer service at Olight, I was assured there was an order, but was not given shipping information (the site never took me to a shipping page to enter an address). Now I can't check status of any order because the site won't allow me to log in or change passwords or anything. I now have to file a dispute with PayPal. BUYER BEWARE!

Tip for consumers:
Don't use this site, just find the products at other retailers.

Products used:
None

  • 5.11 Tactical

12/4/19

5.11 makes great products, but you should never buy from them directly. Even when items show in stock, you can expect entire weeks to pass before your order ships. Then, you will only get a "shipped" status and never obtain tracking information. That's when you know you have a couple weeks to wait before ever getting your order. The shipping status never updates and when you call to cancel, they will tell you it can't be cancelled as it shipped (although they won't be able to tell you when or where the package is). Really terrible ordering and customer service with this site. Find the items on a retailer site and you are much better off.

  • Grubhub

10/29/19

GrubHub expects consumers to fork over $25+ for a cup of coffee and an egg sandwich delivered from less than 2 miles away! The total of the two items was a little over $9, then GH charges a $4.50 "fee", plus a fee for the order being "small", plus taxes and then delivery. On top of this, the order took 50 minutes to be delivered. So, if you like paying more than double the cost for ice cold food, GH is the way to go.

  • Element Skateboards

5/6/19

All over the website, they advertise "Free Returns" however they do not provide return shipping labels AND they charge restocking fees.

For example, I purchased a $28 XL sweatshirt, which totalled $32.47 at checkout. Three weeks later, when I finally received the shirt, it was a different color and size than ordered. Element told me that they will not provide a return label, so I had to pay the post office $15.39 to return the shirt. If/when the shirt is received, Element will determine if they want to charge me a restocking fee or refund me for the price of the shirt ($28).

In essence, at best I paid $47.86 to try on a shirt.

The claim that returns are free is false advertising and I complained to the BBB.

  • BladeHQ

3/13/19

I have been a long-time customer of Blade HQ and never had a problem with any order up until this month.

I made a hefty purchase and was sent the wrong item. When I opened the package (on 3/8/19) and discovered the mistake, I completed the web submission form on the Blade HQ Contact Us explaining my situation and requesting that someone contact me.

I explained that my purchase was intended to be given as a gift that I was hoping to give on 3/22/18. I noted that I wanted to replace the item I received with the knife I actually ordered and I would like to have the correct knife shipped expedited so that it would arrive in time to gift it.

I explained that the reason that I just didn't initiate a refund immediately is because I wanted to verify that the correct knife is available and will in fact ship on time. I noted that I did not expect that this would incur any additional shipping charges associated with the processing of the exchange, since it was clearly an error on Blade HQ's part. I included photos of the knife I received vs the knife I order that was shown on the order confirmation form.

Since Blade HQ failed to respond to that email, I send a follow-up email to them on 3/11/19, this time at their *******@bladehq address. I noted that it was a follow-up email re-explained the situation and emphasized that this was a time sensitive issue and I was looking for some help as soon as possible.

They failed to respond or even acknowledge that email also. I then called the customer service department on 3/13/19 and explained the entire situation again. The representative was not very enthusiastic and displayed no empathy to my situation. She didn't acknowledge the sense of urgency at all. She said to just return the item, as well as the sheath (which was a separate purchase) and then to allow a few days for the refund to go though, and then to replace the order.

The representative couldn't even confirm that the correct item was in stock because she said the item photos on the site don't always match the items that ship. She also didn't seem to understand that I was in a hurry. When I explained the urgency yet again, she said that I could just return the item and while the return process is ongoing, I could just re-order the item today and request expedited shipping (at my expense). As if I just have infinite money to spend.
I said that I didn't want to take the chance of ordering a second expensive item that may not even show up correctly and then be stuck with some b. S. re-stocking or shipping charges. I asked her to please confirm the knife I wanted is actually going to be the one that ships. She said that she would need to check with the warehouse. Then there was a long silent pause. I then asked her to go ahead and do that and she seemed annoyed and said she'll have to send them an email and then someone will email me to let me know. (Again no sense of urgency or ownership).

As I don't expect to get any response via email at this point, and the customer service speaks for itself, I will just return the entire order and stop using Blade HQ. There are far too many other options for buying these products to have to deal with such poor customer service.

If by some miracle someone from Blade HQ does reach out (there's obviously a ton of BHQ shills here), I will update the post accordingly. I only wanted to exchange the item that they sent in error in the fastest way possible. They dropped the ball. They obviously don't need my business.

Tip for consumers:
Be very careful

Products used:
Ended up returning

Service
Value
Shipping
Returns
Quality

Mo Has Earned 39 Votes

Mo D.'s review of Macy's earned a Well Said vote

Mo D.'s review of Macy's earned 4 Very Helpful votes

Mo D.'s review of BladeHQ earned 7 Very Helpful votes

Mo D.'s review of Oakley earned 2 Very Helpful votes

Mo D.'s review of 4homefitness earned 3 Very Helpful votes

Mo D.'s review of Element Skateboards earned a Very Helpful vote

Mo D.'s review of NFL earned a Very Helpful vote

Mo D.'s review of Olight Store earned 6 Very Helpful votes

Mo D.'s review of 5.11 Tactical earned 3 Very Helpful votes

Mo D.'s review of FansEdge earned 2 Very Helpful votes

Mo D.'s review of Territory Ahead earned 2 Very Helpful votes

Mo D.'s review of Lions Not Sheep earned a Very Helpful vote

Mo D.'s review of Fiverr earned 3 Very Helpful votes

Mo D.'s review of Zoro earned 3 Very Helpful votes

Mo hasn’t received any thanks yous.

Mo Has 1 Fan

Thumbnail of user jamesonh6
jameson h.
0 Reviews
0 Votes

Mo isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user fredrickj37
4/17/24

I had high praise for this company and it's merchandise as I have had nothing but positive...

Thumbnail of user patriciaf2596
3/7/24

Purchased bracelet, still under warranty, worn few times and broke, send photo to company.they...