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Mo D.

2 Level 2 Contributor
  • 9 Reviews
  • 12 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Hobbies & Interests, Sports

Member since May 2018

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9 Reviews by Mo

The pages take forever to load and many of them never actually do load. The Order History page has been "under construction" for the last 4 months. This means you cannot check the status of your orders or process a return without sending emails to customer service. They do not always respond to emails and when they do, it takes several days and expect canned responses that evade your questions/concerns. I have tested this site in Chrome, Firefox and Explorer and find these issues to be consistent across browsers.

Other than the site being poorly maintained, their customer service is pretty bad also. It takes months to get a return processed.

Oakley makes good products, but purchasing from their website offers no benefits. In fact, often times you can find the items cheaper on other retail sites.

Tip for consumers: Find the items on a retail site and save money and aggravation!

I registered on this site to take advantage of sales and discounts that were supposed to be emailed along with a first purchase discount. But the site will not allow me to log in. During the attempt to make a purchase as a guest, the site is very glitchy and keeps loosing the items in your cart. Then, after 15 minutes of attempting to make a purchase, during the checkout, the site kept reporting the payment wasn't going through. Yet, I received confirmation from PayPal that my card was billed. When I emailed customer service at Olight, I was assured there was an order, but was not given shipping information (the site never took me to a shipping page to enter an address). Now I can't check status of any order because the site won't allow me to log in or change passwords or anything. I now have to file a dispute with PayPal. BUYER BEWARE!

Tip for consumers: Don't use this site, just find the products at other retailers.

5.11 makes great products, but you should never buy from them directly. Even when items show in stock, you can expect entire weeks to pass before your order ships. Then, you will only get a "shipped" status and never obtain tracking information. That's when you know you have a couple weeks to wait before ever getting your order. The shipping status never updates and when you call to cancel, they will tell you it can't be cancelled as it shipped (although they won't be able to tell you when or where the package is). Really terrible ordering and customer service with this site. Find the items on a retailer site and you are much better off.
GrubHub expects consumers to fork over $25+ for a cup of coffee and an egg sandwich delivered from less than 2 miles away! The total of the two items was a little over $9, then GH charges a $4.50 "fee", plus a fee for the order being "small", plus taxes and then delivery. On top of this, the order took 50 minutes to be delivered. So, if you like paying more than double the cost for ice cold food, GH is the way to go.
All over the website, they advertise "Free Returns" however they do not provide return shipping labels AND they charge restocking fees.

For example, I purchased a $28 XL sweatshirt, which totalled $32.47 at checkout. Three weeks later, when I finally received the shirt, it was a different color and size than ordered. Element told me that they will not provide a return label, so I had to pay the post office $15.39 to return the shirt. If/when the shirt is received, Element will determine if they want to charge me a restocking fee or refund me for the price of the shirt ($28).

In essence, at best I paid $47.86 to try on a shirt.

The claim that returns are free is false advertising and I complained to the BBB.
I have been a long-time customer of Blade HQ and never had a problem with any order up until this month.

I made a hefty purchase and was sent the wrong item. When I opened the package (on 3/8/19) and discovered the mistake, I completed the web submission form on the Blade HQ Contact Us explaining my situation and requesting that someone contact me.

I explained that my purchase was intended to be given as a gift that I was hoping to give on 3/22/18. I noted that I wanted to replace the item I received with the knife I actually ordered and I would like to have the correct knife shipped expedited so that it would arrive in time to gift it.

I explained that the reason that I just didn't initiate a refund immediately is because I wanted to verify that the correct knife is available and will in fact ship on time. I noted that I did not expect that this would incur any additional shipping charges associated with the processing of the exchange, since it was clearly an error on Blade HQ's part. I included photos of the knife I received vs the knife I order that was shown on the order confirmation form.

Since Blade HQ failed to respond to that email, I send a follow-up email to them on 3/11/19, this time at their *******@bladehq address. I noted that it was a follow-up email re-explained the situation and emphasized that this was a time sensitive issue and I was looking for some help as soon as possible.

They failed to respond or even acknowledge that email also. I then called the customer service department on 3/13/19 and explained the entire situation again. The representative was not very enthusiastic and displayed no empathy to my situation. She didn't acknowledge the sense of urgency at all. She said to just return the item, as well as the sheath (which was a separate purchase) and then to allow a few days for the refund to go though, and then to replace the order.

The representative couldn't even confirm that the correct item was in stock because she said the item photos on the site don't always match the items that ship. She also didn't seem to understand that I was in a hurry. When I explained the urgency yet again, she said that I could just return the item and while the return process is ongoing, I could just re-order the item today and request expedited shipping (at my expense). As if I just have infinite money to spend.
I said that I didn't want to take the chance of ordering a second expensive item that may not even show up correctly and then be stuck with some b. S. re-stocking or shipping charges. I asked her to please confirm the knife I wanted is actually going to be the one that ships. She said that she would need to check with the warehouse. Then there was a long silent pause. I then asked her to go ahead and do that and she seemed annoyed and said she'll have to send them an email and then someone will email me to let me know. (Again no sense of urgency or ownership).

As I don't expect to get any response via email at this point, and the customer service speaks for itself, I will just return the entire order and stop using Blade HQ. There are far too many other options for buying these products to have to deal with such poor customer service.

If by some miracle someone from Blade HQ does reach out (there's obviously a ton of BHQ shills here), I will update the post accordingly. I only wanted to exchange the item that they sent in error in the fastest way possible. They dropped the ball. They obviously don't need my business.

Tip for consumers: Be very careful

Expect a long delay in order processing, and even longer ship times, subject to change constantly. Fanatics then takes no responsibility as they will blame FedEx for shipping delays. Worse, they don't even really use FedEx, it's USPS disguised as FedEx. If you track your item the whole way through, I guarantee you will see what I am talking about. Terrible terrible service. If an order is eligible for ShopRunner, you are likely to have better results because they tend to stand by the 2 day shipping promise.

Tip for consumers: Do not expect your shipment for weeks, no matter what is advertized at the time of purchase. These guys have 0 integrity.

Chastity S. – Fanatics Rep
Hello Mo, thank you for your feedback! I am very sorry about the shipping transaction. Our number one concern is customer satisfaction. Upon review of your order, The package was order on a weekend in which the next available pickup date would've been Monday. The shipping method chosen was best value shipping which will get the package to the customer sooner than the Smartpost 3-7 business days. The package is indicating that it was delivered within that timeframe. Fedex and the USPS teamed up to help with keeping USPS in service. Fedex picks up the packages from our warehouse and ships it to the town in which the package will be delivered. Once in that town, it is turned over to USPS to make the final delivery. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I guess Macy's stopped trying. They are down to about 1/8th of the brands they used to carry and the store looks sloppy and poorly arranged. It is starting to look like a TJ Maxx, only 10 x the price. I can't see Macy's lasting the next 5 years.
I place my order with a "Free Shipping" promo code and the site indicated 3-5 days shipping. FedEx tracking showed delivery by 8pm on 5/26/18. When nothing arrived on 5/27/18 I checked FedEx and no information could be provided. I checked in with the MLB shop and they are telling me to wait another 7 days. Instead of admitting to any fault, the representative argued with me that the site never told me 3-5 days as all orders with free shipping are 7-14 days! I wish I took a screenshot of my order when I placed it, but I made the mistake of trusting the company before researching.

Mo Has Earned 12 Votes

Mo D.'s review of olightstore.com earned a Very Helpful vote

Mo D.'s review of Oakley earned a Very Helpful vote

Mo D.'s review of BladeHQ earned 5 Very Helpful votes

Mo D.'s review of Macy's earned 4 Very Helpful votes

Mo D.'s review of Macy's earned a Well Said vote

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