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Their ordering and shipping information is a complete joke and when you explain to them exactly what the issue is, they attempt to change the subject and make you feel as if you are incorrect.
100% a joke and have lost my, and my family's business for life. I will tell anyone I know to never order from them, period, end of story.
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Hello Justin, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review of your order, the item you purchased is a manufacturer product. On our site highlighted in green that this item was not eligible for it to arrive by Christmas and would take up to 7 business days to produce. This message is also mention several times during the check out process. The package is scheduled to ship out today. Once the package ships, you will receive a separate shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian