FanaticsReviews 3,945

I ordered a shirt because there was a huge 65% off sale. Great deal right? Well they did not include the over 15$ shipping and handling fee on the order receipt. For a t shirt! They only told me the shipping and handling price after I had completed the purchase and received the confirmation email. I am also unable to cancel the order, even immediately after purchasing. Who charges 15$ in shipping and handling anyway? It's like it wasn't even on sale at all. Also, the fact that you cannot leave a review on the actual website is very telling.

I had one of the best customer service experiences with fanatics employees last Saturday, February 9,2019, at your Fanatics store located at PNC Park. I was greeted very professionally and immediately upon walking in the door I felt welcomed and attended to. This was just the beginning of my positive experience shopping at the Fanatics store at PNC Park. The same young man who greeted me was working the custom jersey press, he did an absolute stellar job. I am thrilled with the custom jersey that he made for me, as well as his manner and demeanor treating me as a valued customer. He was a pleasure to speak to, it was a complete shopping and service experience. I will certainly shop at the Fanatics store, online and will continue to give my business to your company. I have shown the jersey to my family and friends and they can't believe that I had the jersey made instore, I'm sure they too will come soon to have a jersey customized as well, and to check out your cool store. When I attend future Pirates games I will make it a point to come and check out the Fanatics store again.
I will surely wear my custom jersey proudly to the home-opener this April and to all the games I attend. It is seldom you find such good customer service this day in age and it is refreshing to have an experience like I did with Fanatics. Keep up the great work! I am looking forward to coming back in soon and making another jersey.

Spent $130 with them so I got a coupon with my order. Problem is the coupon supposedly expired on 12/31/2018, but received it in freaking 2019. Now I can't even use it and when I call about it you guys wouldn't do a single freaking thing... what kind of idiots give someone a faulty coupon then when they call you won't even give them a new coupon code? I've spent over $1,000 in the last year off this site. Safe to say you guys will not a see a single penny of mine ever again. Worst customer service EVER!

They tell you Free Shipping an will be there in 4-5 days max. What they don't tell you is that they use a system called Fedex SmartPost which is a relation with USPS. So for instance, my package shipped with Fedex then I waited 3 days with no email or anything besides my first confirmation of purchase. Then I got a text from Fedex (only because I signed up for the alerts that day after waiting and SEEING my package arrive and THEN LEAVE my city on the app) saying it would be another 3-4 days because the they delivered my package to USPS and once they have my package they no longer have responsibility over it an they're job is done. So long story short I'm on day 7 now an it says it should be here tomorrow but I'm not holding my breath. Spend your hard earned $ elsewhere

On 2/15 I order a Cubs Spring Training Shirt... Spring Training Starts 2/23 I hope but honestly didn't expect the shirt until slightly after that. 7-10 days is reasonable. The Shirt is delivered on 3/13... A MONTH LATER! I paid 34.74 for the T-shirt with Tax and used a free ship coupon code that was on the website. You would think that because its kind of a niche item and Spring Training only lasts for roughly a month these would be ready to ship at the time of the order. Pretty Reasonable I think.

I ORDERED a Harper jersey the Saturday they went up on the website. When I clicked on the link it didnt say anything bout not shipping for at least a month cuz if it did I wouldnt of ordered it cuz i want it for opening day but I know why they didnt post that cuz they wanted our money right away but no product in return BULL$#*!. I also ordered a Harper Phillies hoodie has #3 on right front n that tells me earliest delivery April 30th why not be upfront but thats not gonna make em $$. Money grubbers with $#*! service n no morals. You would think a Michael Rubin who owns a piece of 76ers wouldnt do our city dirty

I called to ask about your return policy. The jersey we bought doesn't fit, but we wanted to exchange, not return. Giea patiently explained your return procedure, then we chatted at length about your size chart and what I thought my kid needed. She was knowledgeable and helpful, but most of all patient. She thoroughly explained what I needed to do, what would happen on your end, and how long it would take. She even offered to put in a request for more exact dimensions on your size options (xxl vs xxb vs xxt), and the torso length for each. In short, she was amazing and I truly appreciated her effort today. I work in customer service, so I know how hard it can be. By the time a customer gets to the point they're calling an e-commerce, they are already frustrated, annoyed and done. The customers who are pissed off always take the time to complain to management. The customers who receive exemplary treatment rarely tKe the time to say so, unless they also work in customer service! So, I'm short, Giea treated me the way I strive to grate my customers. You have a great employee there, and I wanted her to know it. Thanks for taking the time to read. Best - lu

Bad customer service across the board.

It's Monday, March 11. They sent me a promotional email for some ATL UTD labeled St. Patrick's Day items this morning.

I obviously want it by St. Patrick's Day so I paid for two day "Shipping & Handling" to be sure I would get it in time.

Shortly thereafter, I get an email telling me that I will ship it in four business days. Huh?

So I call their "customer service" (hah!) to check on the order and they tell me it will take four days to "process" and after that it will be two days until I get my order.

Seriously? What exactly is the "handling" in "shipping and handling" if it is not the time it takes to process?

On top of it, the "customer service" agent was rude and unapologetic. I pointed out that every other online retailer in the world who commits to two day shipping and handling if that's what you pay for... Amazon, Walmart, Target, Best Buy... Her response was something to the effect of "Well, we're not Amazon. You cannot expect us to ship things the same day you order them."

Seriously horrible service. If the items don't show up on time, I'm sending them back, and I won't be paying for any return shipping.

My order was on behalf of the Charm City Reds (the Manchester United supporters' group of Baltimore) - we were ordering a kit as a present for the newest recipient of the Craig Willinger Fund, a Baltimore-based non-profit that sends kids and young adults with cancer to see their favorite soccer teams. The recipient is a lifelong fan of Manchester United and was recently told by Wayne Rooney himself that she is going to see her favorite team play in a few weeks at Old Trafford in Manchester.

We promptly ordered the kit after being requested to do so by The CW Fund. The wrong product unfortunately came. I called and spoke with an associate (forget her name at this point) who did next to nothing to help.

I called back and had the pleasure of speaking to Wendy. She immediately recognized the sense of urgency with the issue and began to help our situation. She did so very efficiently and went above and beyond my expectations.

I wanted to make sure that everyone that should know and above knows how fantastically Wendy handled this situation. She did so with empathy, consideration, and urgency. She truly embodies what customer service should be. I can only hope she gets the recognition she deserves. If it helps, she will certainly be recognized and it will be made known that she had a part in making our recipient's soccer dream a reality. And for that - Wendy, I cannot thank you enough.

Please make sure her boss' boss and above find out about this.

Latania (probably spelled wrong, consuela is floor manager) did a fantastic job helping me track down my order that I had placed about a week ago. I couldn't find the confirmation email anywhere and that's because I had entered it in wrong. Latania helped track down my order and through some trial and error, was able to find the confirmation email and send it to my appropriate mailbox. She was exceptionally polite and helpful, and even though I get frustrated pretty easily, she did not. Really good job by her, I'm glad she picked up the phone.