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Ashton R.

Contributor Level

Total Points
80

1 Review by Ashton

  • Fanatics

3/26/19

I ordered a shirt because there was a huge 65% off sale. Great deal right? Well they did not include the over 15$ shipping and handling fee on the order receipt. For a t shirt! They only told me the shipping and handling price after I had completed the purchase and received the confirmation email. I am also unable to cancel the order, even immediately after purchasing. Who charges 15$ in shipping and handling anyway? It's like it wasn't even on sale at all. Also, the fact that you cannot leave a review on the actual website is very telling.

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Nigel P. – Fanatics Rep

Hello Ashton, thank you for your feedback!. I am very sorry about the shipping charge. Our number one concern is customer satisfaction. Upon review, the shirt was marked down up to 65% off and no free shipping. During the final stage of check out, expedited shipping was selected for $10 dollars more. I have refunded the difference back to the method payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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