Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Ordered men's Alabama flip flops and got youth. I have reached out 3 times to return and get a refun but, nobody will help me. Won't buy again and will steer people away from this company.
In March of 2019, I ordered an authentic baseball jersey four minutes after the jersey was available for purchase. However, despite my swiftness checking out to insure the product wouldn't sell-out, the order took roughly two months to ship.
We are now two months into the baseball season and I order this jersey in pre-season. For the price paid and the exclusivity of authentic jerseys, this is unacceptable.
Hello William. We are sorry that you had to wait. Unfortunately, this was a special event item and was expected to ship no later than 5/31. However, we do see that we received the jersey before the expected date. The item shipped out on 4/26 and is estimated to be delivered no later than 5/1. Please do not hesitate to send us a private message if we can be of any further assistance.
Sincerely,
Cayla
Had a problem with an item in my order. They made a refund really quickly. Perfect, the communication was fast!
Very happy with the ending of this story.
Hello Frederick, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered 2 Milwaukee Huck Tees - too 3 weeks to arrive. The lettering on the tee was extremely faded and overall poor quality. I went on their website to post a review but - funny, they do not have the option to do so. The neck on one of the tees was pretty stretched out. Not worth the hassle of phone calls and shipping back. Fanatics benefits from customers like me who cannot be bothered- except I will never order their brand of tee ever again!
Hello Anna, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Ordered mlb jersey... made in indonesia - horrible quality - not correct U.S. sizing. Do not order from this company
Hello Michelle, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. Upon review of this order, you were emailed a return label to send the item back. Please print out the label and attach it to the package. The package can be dropped off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered 3 UNC Lacrosse shirts for my son and his friends to wear to the UNC v ND game. They came Wednesday and they did not meet expectations (letters peeling). Fanatics service teams were prompt and thorough in resolving. They rushed a replacement and overnighted then to me. The boys had a blast at the game rooting on the Tar Heels! Phenomenal customer service!
Hello Will. Thank you so much for your feedback! We are terribly sorry that the original order was damaged. However, we are happy to hear that we were able to get these items to you and your family in time for the game! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Cayla
Terrible customer service and low quality goods. I don't recommend anybody to order clothes on this website.
Hello Caspian. Thank you for reaching out regarding your experience. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Cayla
I had a problem placing my order. I called Customer Service and spoke to Anisha. Anisha was so patient with me, extremely patient with me and she helped me finish my order.
How great it would be if other companies had a person like Anisha to help their customers.
Thank you so very much for all your help Anisha!
Hello Judy, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Displayed quality shirts; sent junk. Very poor quality and not even the proper school colors. Charged $9.00 for the return label.
Received $20.00 back of the $35.00 for the shirt.
Hello Lloyd, thank you for your feedback! I am very sorry about our new return policy. Our number one concern is customer satisfaction. Upon review, you were refunded the return shipping fee. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Spoke to Maryann she was awesome took care of my issue immediately. Person like that working is an asset to the company no hold time love it. Ty Mary
Hello Norma, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a few Under Armour Toronto Blue Jays t-shirts for me, my wife and my children. I also bought Under Armour hoodies and all have defects with them. I've been trying for over a week to reach someone at this store to no prevail. I will not buy anything at this store again. PS**************. I also have other order numbers
Hello Dan, thank you for your feedback! I am very sorry that you have been having difficulties finding our contact information. Our contact information can be located under help at the top of your screen on our site and under contact Customer Service. One of our Fan Advocates can be contacted at 1-855-438-0679, 24 hours a day, 7 days a week. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Mike H from the call center provided me with Incredible customer service with a psychological Edge that made me feel like family. He took care of my problem, and I ended up buying two more items that day. Thank you Mike H and Fanatics for providing me with satisfaction and care.
Hello Marshall, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Go to order a very basic tee for hockey playoffs, pay for next day shipping, turns out they can't ship it until after game one as they print in them house- making my next day shipping I paid for into 5 day processing + shipping.
Customer service swore it was on the page. No indicator that this was made to order is on the page, just one small fine print line saying "order ships within 4 business days" buried in the text. Still haven't even received an email confirmation of my order days later (my credit card has already been charged of course) so I can't even enter my order ID on this page. Order your gear from literally anywhere else you can.
Hello Kevin, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Shania was professional and knowledgeable. She assisted me with the issue. She said there would be expedited shipping. There was. Thank you.
Hello J C, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
These folks are a poorly-run operation that is bound to be pushed out by Amazon and the rest. I ordered two simple t-shirts that I wanted arrived by a certain game day. Turns out there was a disclaimer halfway down the page about it being a special sale - shouldn't a special sale item be expedited for (wait for it) the special game? - and that it wouldn't ship until after the game. Well, my bad - that said, neither of the items arrived in the shipping timeframe I paid for, yet all that customer service could muster was a measly $4.99 shipping return and patronizing responses about the fine print on their website. Never shopping here again - they just try to herd folks in and hope those poorly-served customers like me don't leave a review. Sorry Fanatics! Don't shop here.
Hello Bradley, thank you for your feedback! I am very sorry that the item didn't arrive in time for the game. Our number one concern is customer satisfaction. Upon review of your order, the item was a special event item in which out site advises will ship on or before 4/9/2019 by whichever shipping method was chosen. The item was shipped out a day early on 4/8/2019 by standard shipping method 3-7 business days. On our site there are options to have the item ship out withe a faster method. The order was placed on 3/31/2019 and would not had guaranteed the item would arrive in time for the event. The shipping charge was refunded back to the method of payment used to make this purchase. If you no longer wish to keep the item, you can return the item for a refund. I have waived the return shipping fee to send by any local Post Office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Twice now I have placed an order with them with the expectation that it would arrive before the weekend, and both times it didn't. They offer 4 day shipping but yet somehow the day it ships doesn't count as part of the 4-day shipping. So I place my order Monday around 1pm and paid extra to have my order arrive on Friday with 4-day shipping. Somehow the first day of shipping doesn't count, which makes no sense and it is going to arrive on Monday. Same thing happened over Christmas. I ordered 3 shirts, the order was split into two shipments and one of them made it before the weekend when I left school for the holidays because they shipped the other two way out of their way. When I called and complained all I got was a discount on my next order, which doesn't help me at all. Also their online chat service is straight garbage. Never available because "they are servicing other fans". Have they ever heard of a queue? I don't have all day to sit around and refresh the webpage and wait for the 2 second window it shows up as available.
Hi Alex. With any order placed, 24 hours is needed for a standard verification process. After the package has shipped, the shipping method selected at checkout is then applied. We understand the frustration this causes you and we would like to try and make this right. Please send us a private message so we can assist. Thanks, Chastity
Good quality jerseys with various choices and very comfortable to wear. Durability of jerseys are good and best thing is you can use it for all season.
Hello Mark. We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Cayla
Your agent Sasha did an excellent job of informing me and letting me know exactly how things are going to go
Frank, thank you for reaching out and we are grateful for the positive feedback! Thanks, Cayla
I called MLB Fanatics to place an order, but I was having trouble. Jerry answered the phone and helped me. He was so good mannered yet professional, that he made me feel very comfortable. Nothing was going right before he took over. He went out of his way to assure me that he would take care of everything,, and he did! I had to commend such an awesome job. He was one of the best people I ever had help from. More people should act like this. Excellent service Jerry. Thanks again.
Hello William. Thank you so much for your feedback! We are truly pleased that you had such a great experience, and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative - but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again Cayla
I had a great experience with Kelly Ann;
The phone representative.
Best and easiest exchange I ever did! #hasslefree
Hello Ryan, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Hello Diane. We are sorry for your experience. We have emailed you a return label so you may return the Alabama Crimson Tide Youth Cropped Big Logo Slide Flip Flops for a refund. Please do not hesitate to PM us if we can be of any further assistance.
Sincerely,
Cayla