Sol A.

I had one of the best customer service experiences with fanatics employees last Saturday, February 9,2019, at your Fanatics store located at PNC Park. I was greeted very professionally and immediately upon walking in the door I felt welcomed and attended to. This was just the beginning of my positive experience shopping at the Fanatics store at PNC Park. The same young man who greeted me was working the custom jersey press, he did an absolute stellar job. I am thrilled with the custom jersey that he made for me, as well as his manner and demeanor treating me as a valued customer. He was a pleasure to speak to, it was a complete shopping and service experience. I will certainly shop at the Fanatics store, online and will continue to give my business to your company. I have shown the jersey to my family and friends and they can't believe that I had the jersey made instore, I'm sure they too will come soon to have a jersey customized as well, and to check out your cool store. When I attend future Pirates games I will make it a point to come and check out the Fanatics store again.
I will surely wear my custom jersey proudly to the home-opener this April and to all the games I attend. It is seldom you find such good customer service this day in age and it is refreshing to have an experience like I did with Fanatics. Keep up the great work! I am looking forward to coming back in soon and making another jersey.

For many years I have been shopping with Giant Eagle. As a member of the Squirrel Hill community Giant Eagle has been my community Grocer for twenty years. For the past these past twenty years I have had nothing but positive things to say about the shopping experience that Giant Eagle offers and your wonderful employees, unfortunately as of last Monday my opinion has changed. On February 4,2019 I went to your southside location (2021 Wharton Avenue Pittsburgh, PA *******), I had checked your store hours previously, knowing you closed this location at 12 AM I knew I had to time do a quick shop, for two items. Upon arriving at your store, I was greeted by lock doors, it was approximately 11:30 PM at the time. I called the store location and an inside employee answered, I asked "why the doors were locked?" The employee responded that they wanted to leave the store at 12 and did not want to wait on additional customers. When I protested that I only had to shop for two items, they responded by saying, "that they had already shut down all the registers and there was nothing they could do."
In my mind this is some of the worst customer service that I have ever experienced. To shut down a location prior to closing and then to treat vested customers with little respect doesn't leave a very good taste in my mouth. With multiple other grocery chains, I could be shopping with, this experience does not make me want to continue giving my "valued" business to Giant Eagle. Unless these wrongs can be righted I will no longer shop at Giant Eagle, and I will give my business to another super market chain that honors their store hours and values their customers, and rest assure I will not continue to give Giant Eagle the high praises I once did. I will not return to shop at your locations until I receive a response from a representative from Giant Eagle in a timely manner, and I can be assured that I will never experience something like this again while trying to give my business to your company.