- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Sarah, was good to her word and I got the partial refund. Thank you, for taking the time to help me out. I updated this after the review, but I guess it didn't go through. Fixing that now.
I ordered 2 LA Kings Reebok jerseys, one is in-stock and the other is a pre-order not shipping till a month after order. The first jersey arrives quickly, and it's massive on me. I do a little research and I find Reebok jerseys run a little big so I give it to a friend as a gift since the wrong size is my fault. I contact customer service for the pre-order jersey since it won't ship for another a few weeks, and ask if I can simply change sizes or if I have other options. They quickly respond that it's a custom jersey and nothing can be done, despite the fact the jersey won't ship for weeks after. To add insult to injury I get an email stating the pre-order jersey will be delayed, but they want to keep my business and apologize for the delay. It states I can cancel my order before it reaches the Fulfillment Center, however I have already been told no from customer service weeks ago. The jersey shipped about a week later. Guess, my friend will have a nice Christmas gift this year. Next jersey I buy will be at the Staples Center.
Hello Ryan, thank you for providing your feedback! We have reviewed your order details and apologize sincerely for any inconvenience or frustration that we caused you. We understand completely why this would be so upsetting. As a courtesy we have refunded 40% of the custom jersey's value. We hope you find this resolution acceptable. If there is anything else we can do at all for you, please reach out via private message and we would be happy to work with you. Sincerely, Sarah B.
I ordered a snowboard jacket during the holiday season. Post office had issues delivering and it was sent back to Backcountry. I called and had a service rep help send out another jacket from a different brand as the one I bought soldout. Gave me a small discount to match prices.
Ryan hasn’t received any thanks yous.
Ryan doesn’t have any fans yet.
Ryan isn’t following anybody yet.
Empty.
Hello Ryan, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian