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Darin H.

Contributor Level

Total Points
80

1 Review by Darin

  • Fanatics

3/16/19

On 2/15 I order a Cubs Spring Training Shirt... Spring Training Starts 2/23 I hope but honestly didn't expect the shirt until slightly after that. 7-10 days is reasonable. The Shirt is delivered on 3/13... A MONTH LATER! I paid 34.74 for the T-shirt with Tax and used a free ship coupon code that was on the website. You would think that because its kind of a niche item and Spring Training only lasts for roughly a month these would be ready to ship at the time of the order. Pretty Reasonable I think.

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Nigel P. – Fanatics Rep

Hello Darin, thank you for your feedback! I am very sorry that the item didn't ship as you expected. Our number one concern is customer satisfaction. Upon review of your order, the item was a special event item that would ship on or before 3/8/2019 and ship by whichever shipping method that was chosen. On our site it would've been highlighted in green stating the time to expect package a few times during checkout. The package was shipped a day early and shipped standard ground FedEx Smartpost 3-7 business day. Per the tracking website, the package was delivered on 3/13/2019. You also have the options to expedite the package to receive it sooner. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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