Stacy S.

Level 1 Contributor

Stacy's Profile

Reviews 3
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
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321

Contributor Level

Total Points

262

Gotham Steel

Kitchen

“Best pots and pans I have ever owned.”

2/15/19

I bought a large set of pots and pans. I loved them so much I bought another as a Christmas gift for my mom. So easy to clean. Nothing sticks to these. Thank you Gotham Steel for making my life in the kitchen so much easier! I look more forward to cooking than ever.

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Fanatics

Jersey

“Still not satisfied”

2/12/19

• Updated review

Someone from fanatics contacted me. They have offered to give a refund of 30% of what I paid for the jersey. This just doesn't seem right for a defective jersey recently bought. Contacting BBB in the next couple of days if this isn't taken care of. Why would I want a customized jersey I won't wear?! BUYER BEWARE.

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Nigel P. – Fanatics Rep Over a year old

Hello Stacy, thank you for your response. I am very sorry that the item was defective after a few washes. Our number one concern is customer satisfaction. It is our policy that after 90 days of the purchase, those item are non-returnable and it was a final sales item. In attempt to be fair regarding the situation, you were first offered a 20% discount off on the item and additional 10% off to make it 30% off. At this time any BBB compliant will be handled accordingly. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

“Horrible horrible service”

1/21/19

• Previous review

I ordered a custom jersey on October 18,2018. I received the jersey at the end of October. I've washed it twice and the white numbers are cracking and have a black tint (the color of the jersey is black). I have approximately 20 jerseys. I've had them for years and have never had any problems. I tried their customer service. What a joke! I finally asked for a manager because all they wanted to do was give me 20% off a future order. I speak to the manager and he wants to give me a deal if I order the same jersey (which I paid around $150). TJ said I can buy another one for $59! Why would I want another one? The first one is obviously defective. I wore it 4 times. Then I ask for his boss & I am given the corporate number. I have left 2 messages and nobody will return my call. Sad thing is I have ordered so much from them over the years. They lost a good customer and I will make sure I tell everyone about my horrible experience because they didn't make it right. If they would have reimbursed me and asked to send the product back or even given me a store credit for the amount I paid for the jersey I would still purchase from them. Instead I will find any website I can and leave this review. My order *******3802
Fanatics replied asking for my order number to take a look. I posted it and two days later I have not heard anything back from them. Still waiting to hear back after they asked me for the order number. Going to post this on more sites now. What a bunch of bs from fanatics. Don't order anything from them if you have to return for any reason. I wish I could give them negative stars.

Nigel P. – Fanatics Rep Over a year old

Stacy, we're so sorry for the inconvenience of the item being defective and for the experience with customer service! Unfortunately, once items are washed, they are not able to be returned back to us unless in the event of a defect taking place. As we would like to take a further look into this order, we ask that you send a private message and we'd love to assist with the order. Sicnerely, Julia.