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JASMINE S.

Contributor Level

Total Points
80

1 Review by JASMINE

  • Fanatics

1/16/19

Purchased items from here before, items have been good quality. I am upset about paying an additional fee for 2 day shipping and not have the item delivered as promised. When I called customer service they had some girl that was trying to prove herself rather than actually hear the customers concern. I would not advise paying an additional fee for "2 day delivery". Still waiting on an item.

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Nigel P. – Fanatics Rep

Hello Jasmine, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review, the order was placed on 1/9/2019. On our site it mentions that it takes one business day to prepare package to ship. The package was completed on 1/10/2019 and was picked later that day by FedEX. It would than take them two days to ship the package. Package was delivered as scheduled on 1/14/2019. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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