Expedia

Expedia is the worst company you can trust and I have a suspicion that Booking. Com is from the same owner since Expedia is dying they want to have another company to continue stealing they are thieves

My family used to use Expedia regularly, but in 2020 when we had to cancel our trip because our flights were canceled, Expedia promised credits or a refund, but never delivered. We followed up with Singapore's version of the Better Business Bureau (Consumer Association of Singapore) and with our Member of Parliament. Expedia just continued to promise. To date nothing. We don't use Expedia any more.

I was overcharged at the Holiday inn express in Lake worth, Texas. I called Expedia and explained and sent them my email confirmation and bank account statement showing that I was overcharged. Expedia put the blame on the hotel and the hotel placed the blame on Expedia. Neither place wanted to refund me the overcharged amount of $10( I am a single mom of three kids and budget down to the penny) I have been in contact with multiple reps. And 2 supervisors who still are refusing to fix their mistake and Offred me a 20%n coupon instead. I refused the coupon and I am still waiting resolve for their mistake.

Two nights in a row Expedia double booked the hotels. I received confirmation emails from Expedia and when I arrived to the hotel I found out I had no room. The second hotel called me to tell me Expedia double booked the room.

Call the hotel to verify you have a room. Oh don't let me forget Expedia was only going to refund me 50% for a Cancellation Fee even though it was no fault of mine.

I booked a package trip to law vegas... 7 day's before my trip expedia email me my hotel is temporary closing due to CORONA Virus (COVD 19) they're happy to give me full refund. They're made me want more than an hour and than bang up on me. I continue call for 2 days and than 1:00 am in the morning I got up and call again finally I got to talk to someone. He told me he only refund me the hotel but no refund on flight ticket. I disagree with him because I

Booked package deal if they cancelled my hotel that mean the package deal is cancel... the email said they're happy to give me full refund. He's getting so nasty with me. I'll never book with expedia again.
Hotel

So tried to cancel a hotel booked through Expedia and not only could they not get me to a person on the phone the reps WILL lie to you. The rep said that he tried and the hotel said there was nothing they could do to get me a refund. I called the hotel and the lady that took care of me said that nobody from Expedia had reached out. When I asked about the cancelation she was happy to refund my money within a minute of our conversation. Well, the money that was refunded to me went to Expedia and not me so not only did I not get my refund, Expedia is holding it from me! I did in fact call The hotel again and they gave me confirmation number of the refund so this is possibly how Expedia makes their money.

Manager was extremely rude to me when I went inside to ask about my online order. She told me I have to go outside and wait over 30 minutes before my order will be done. I live over 30 minutes away and she told me to leave and come all the way back or cancel my order. I said I can not cancel my order because I used a giftcard and she proceeded to tell me I would lose all of the money on the gift card with no refund.

Purchased a few items through amazon. They came quickly as promised. Got all of the items online with a secure payment process. Would order again without hesitation. The site is wonderfull and with many items.

They made multiple errors multiple times with my booking and I spent at least 5 hours on the phone on two separate days to try and fix the issue. Turned a relaxing vacation into a stressful uncertain and eventful task! THE WORST!

Everything was fine until I couldn't book my flight due to a limit on my bank account. I had to cancel the flight through Expedia, waited weeks for refund and hounded them to get it back before booking directly through the airline. I should have known better but had already booked hotel and car and kept it through them. With car I bought international insurance. When I got to the location (outside U.S.) the car rental company advised me that the insurance was not valid outside the U.S. and that Expedia "does this all the time". I was forced to spend an additional $579 USD on the $300 I had already spent on insurance. I am still trying to get the unused insurance refunded and they are telling me it has been denied by the car rental company! Expedia is the one who charged it! The car rental company tells me I have to call Expedia. Guess I'm out $300..

Bought 2 tickets with multi-city itinerary through Expedia. Missed one leg of the flight (Seattle to Taipei) due to daylight savings. Hey, it happens. Was prepared to pay penalty and rebook on the next flight. Was on hold with Expedia for over an hour just to hear them say they can't do anything and the carrier had cancelled all our reservations (the no-show outbound flight and all the subsequent return flights to board 10 days and 20 days from now). We would lose over $2000 and we would need to rebook everything. What was the point of booking with Expedia? It wasn't that much cheaper, if at all any cheaper. There was NO customer service to speak of when there was a problem.
Expedia offered NO solutions and was totally unprofessional and useless. Will buy direct from airlines from now on. No wonder Expedia stock declined 13% since October.

I will firstly sum up my experience IT SUCKS
Why? I have booked a flight 2 months ago. The flight times were great and I have booked my days off in company. Everything went well untill one of the flights I got was moved less than 1 month after i took the tickets. This change implied that i will be home one day later. Because of this change I have big problems on work as I can't get more days. Expedia told me that it is ok and that I can change this. Than the real experience started.
I had 4 calls each of them finishing:
1) we will call you tomorrow - never called
2) line got broken after 45 minute talk, I can't get to same representative
3) we don't care, go to air company (they told me to go back to expedia)
4) line carshes after 1 hour of talk, no call back
Since than i cant even contact them.
Expedia is horrible

Take my bus and go to booking.com went to Expedia but they oceanfront efficiency ended up being a side view motel said they have a lot of trouble with them doing that I normally booked with booking.com but decided to go with Expedia this time a very very bad mistake will never happen again