Expedia

I booked a round trip flight to Athens including hotel. After the European 'travel ban' (!?!) the airline (Emirates) canceled the flights (understandably). I had paid for a 'waiver' from Expedia so that I could change or reschedule flights if needed. I have tried MULTIPLE times to contact them on-line (their site is both frustrating and useless) only to be led round and round in circles. I have tried calling but they don't even let you hold - the message just says to try again later. They DID call me this morning but when I picked up an automated voice told me 'to hold as there was a very long wait time' - and THEY had called ME...! To activate the waiver I had to give 24 hours notice before departure - obviously I have now missed this deadline. I am hoping that if I EVER get through to someone from customer service they will waive this restriction. I understand that this is an unusual time but Expedia are certainly not trying to make things any easier for their customers.

Expedia is the worst! Booked flights and paid extra $$$ for single baggage pre-check in, seat upgrade and travel insurance benefits only to find out that the "ticketed price" did not include anything that we paid for as indicated on Expedia's poorly designed web site. Called the barely-english-speaking Rep at Expedia (after waiting for 1 hour and 35 minutes) to clarify and/or cancel the trip. We were told that we are responsible for calling each of the airlines for our multi-distination reservations to cancel. Don't understand the Expedia "value" that we're paying for. I will NEVER use Expedia again. They are a scam, just like all of the other travel web sites. Called each of the airlines and got the same price offered by Expedia, and one of them was actually cheaper. Don't use travel web sites! They are the new "time share scam" of the travel industry. Buyer beware, especially the senior citizens.

Expedia overcharged me $1254 and refuse to acknowledge or respond to my 14 phone calls and countless emails.
Avoid avoid avoid I highly recommend contacting the resort or airplane company and booking direct You will find a better deal than Expedia offer as the advertised price is not the price charged
From kurt Kristoffersen

I called Expedia customer service to fix one of the names on my reservation. I was transferred and then transferred and then transferred. Im regretting using Expedia when I could have gone directly through the airlines. 75 minutes later, I am on hold speaking to the 4th person they connected me to so that I can correct a name. She tells me that it will be another 20 minutes because she has to call another department. One hour and 25 minutes later - nothing. No one can help me. I need to go directly to the airlines. SMH

I have recently purchased four airline tickets through Expedia only for them to call with more than a moth in advance that my flight had to add more crazy hours to our already overly long layover. I was contacted of the change by Expedia and they then promised me that because it was the airline the one who made the changes I could get a full refund! Only to find out after more that eight weeks my refund has still not been done. They have me on the phone for like 2 hours each time I talk to them about this and now they said that they are sorry but that my $1,500 will not be refund! Well they are not sorry yet but they will be! Even if I have to go to my local news here in Charlotte NC

Last time I have planned my family trip with this online travelling site. I have booked one of the Air conditioned room in one of the hotel. They told me that you can see the sunrise and sunset from the room itself but when I reached the hotel and checked the room I noticed that the room is not with the sea view. I am so sad for this, the room is with sea view is on other side. We asked to change the room but they are not agreed for that. Expedia is not having good hotel lists.

I bought a $4000 trip from Expedia, then tried to get a refund about a week afterwards when I found the same flights for $1000 elsewhere. I had to spend 12 hours on the phone with the Expedia reps to get my money back as a credit (only usable through Expedia, for the same airline).

During that time the Expedia reps tried their absolute hardest to get me to stop pursuing a refund by giving me misleading information, long wait times, and occasionally outright lies. I was only able to confirm that a refund was possible thanks to the American Airlines phone reps.

Now, every time I try to use this credit with Expedia, they give me the same runabout for 2 hours. I have been blatantly lied to multiple times in this process regarding: The existence of my Expedia credit, the amount of credit remaining, the eligibility of a certain flight for use with the credit, the credit rollover policy, and American Airlines policy.

I booked flight, hotel and airport transportation thru Expedia. We flew in from Atlanta to Seattle, had Expedia book us a ride to hotel from Expedia's recommended service. They were a no show. Called Expedia customer service. They were clueless. Called the service myself and learned they no longer serviced Seattle. Shouldn't Expedia know this? How would we get to our hotel now? Customer service at Expedia offered no options. Ended up finding our own transportation at additional cost. Now Expedia says they are trying to get me a refund "on my behalf". No sir, Expedia owes me directly! Ridiculous! Thought they had me covered... NOT!

So Expedia offer this extra insurance for $55 for your trip in case you cannot make it to the trip you can cancel. Turns out that it's all FAKE! Read the fine prints, it ONLY applies in case of a death. Then why the hell I need it, I'm not alive to pay for my trip when I"m dead anyways. I called Expedia asking for a refund on that insurance and they said I can only cancel that within 7 days, which the day I called is the 7th day! I ask for a refund. They said NO! I said you just told me I can within 7 days. The foreign accent customer service was rude, not helpful, and definitely made me feel like it's a rip off.

I called expedia on june 13 to cancel an itinerary which I booked one hour earlier because I found a cheaper price at air canada website.
The agent assured me that expedia will refund the difference through price match and there's no need too waste time to cancel the ticket.
However, the price match department refused to match the price and I finished by paying the expensive expedia price.
I talked to one of your managers to explain the issue. But she wasn't helpful neither.
I asked her to listen to the conversation with the expedia agent that assured me that I'll get a refund. She said that it's not possible
I will report this issue to the better business bureau.