TL W.

Bought 2 tickets with multi-city itinerary through Expedia. Missed one leg of the flight (Seattle to Taipei) due to daylight savings. Hey, it happens. Was prepared to pay penalty and rebook on the next flight. Was on hold with Expedia for over an hour just to hear them say they can't do anything and the carrier had cancelled all our reservations (the no-show outbound flight and all the subsequent return flights to board 10 days and 20 days from now). We would lose over $2000 and we would need to rebook everything. What was the point of booking with Expedia? It wasn't that much cheaper, if at all any cheaper. There was NO customer service to speak of when there was a problem.
Expedia offered NO solutions and was totally unprofessional and useless. Will buy direct from airlines from now on. No wonder Expedia stock declined 13% since October.