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eSurranty has a consumer rating of 3.46 stars from 325 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with eSurranty most frequently mention customer service, cell phone and apple store. eSurranty ranks 3rd among Insurance Other sites.
Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money. Edit
See positive reviewsTook over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they made a big deal about but i needed the software repaired due to phone being stuck in a loop. This was a phone i used for business but i had to get a second party involved just to get the phone back. They do not care for their customers. Extremely rude and uncooperative. Phone got about two weeks and has same problem except somehow now my phone went from a 64 to a 32 g of memory since it was "repaired".
See critical reviews
Products used:
None, I paid for a policy and they will not give me service.
Tip for consumers:
AVOID
Products used:
None. Never filed a claim. Purchased policy Esurranty has tried to cancel for second time.
Tip for consumers:
Don't do it....save your time and money
Products used:
Got nothing but paid
I am sorry you are having an issue with your claim. You can contact the claims departments general mailbox at claimsdpt@esurranty.com and your concern will be forwarded to the claims department manager. Our claims department does not have a direct number but each claims representative has their own extension. They can choose to give that to customers, but they are not required to as it is the policy of our claims department and underwriting to converse with customers by email as it is more efficient. As I can not look at an open claim I can not give you any information about your claim. I can tell you from the past claims I have seen when there is a delay it is usually that the customer did not send in the proper documentation or there is an issue involving fraud. I am not saying that this is the case with you, but I am telling you what I have seen in the past as we have hundreds of claims per day and our claim completion/payout rate is over 93% which is 20% higher than the industry average.
No. esurranty.net was developed after a person not affiliated with the esurranty company attempted to register the domain. It was originally used only for esurance customers when esurranty had a contract with them. When esurranty cancelled that contract they kept the site operational to serve the leftover customers that didn't switch their accounts to esurranty.com.
The policy page for that device is here: https://www.esurranty.com/iphone-7-plus-insurance/ and yes our policy covers loss and theft. In regards to being cost effective, we advise that a 2 year plan is usually more cost effective as the price generally go down for the coverage after the 2nd year.
As we are not affiliated with Apple as stated on our web site, it is not a surprise that Apple employee's have not heard of us. Also, apple would never want a customer choosing any other coverage than Apple Care+ as it would be in direct competition with them. Please feel free to contact us directly with any questions and an agent will be more than happy to help you. We do not pressure sales on customers, we simply give them the fact of our coverage and let them make an informed decision. Posting guidelines prohibit me from listing our number, but a quick search online will bring it up for you. Thank you for considering eSURRANTY.com and we hope to earn your business.
Yes we offer discounts on multiple devices. The discount depends on the number of devices. We offer family plans as well as corporate and educational plans. Please feel free to contact us through our live chat or email our sales department (sales@esurranty.com) for a specific quote. Thank you for considering eSURRANTY.com and we hope to earn your business.
We are a mobile device service plan provider.
Esurranty has been in the service plan extended warranty industry for over 16 years. The inception of our business evolved from the sale and wholesale distribution of computer parts and peripherals. We evolved into an extended warranty provider to the corporate market for existing customers that purchased our products. Over the last 7 years, Esurranty has offered our service plans for mobile device products to the consumer market through esurranty.com.
