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They still have the phone, won't respond to calls or emails. Unfortunately, if you read reviews from real users, the story is always the same. No follow up, empty promises, then they just stop communicating. I'll be following up with the state attorney general next.
They've had my phone for 5 weeks. Only responded to a couple of emails asking for status. Eventually I was told it was scheduled for next day shipping and that I'd receive an email with tracking information. That was a week ago, and they won't respond to emails. Phone number just goes to voice mail.
The response from esurranty ignores the fact that the claims handler continues to disregard emails, and that the phone was to be shipped overnight last Friday (it still hasn't shipped). Also, if the phone is still locked it is supposed to be delayed 7-10 days according to their own instructions. Not only did I follow their instructions, but even if their claim is accurate, it should have added no more than 10 days. They've now had the phone for 36 days with no return date in site. Have emailed every day since the claim that it was shipping. No responses.
The claim that there is a high number of phones in the repair line is completely contrary to the email from Sean Henson that this phone was scheduled for overnight delivery.
Finally, I was immediately charged the deductible for a replacement, not a repair, so there is no reason for the wait at all.
Ken S.'s review of eSurranty earned 2 Very Helpful votes
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Empty.
Took over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they...
In reviewing your account notes it shows that your device was sent iCloud locked and you were informed before you shipped your device that there is a 10 day wait if a device is received iCloud locked. It is also stated in all documents and emails to you. On 3 separate occasions you told us that your device was unlocked and the apple store found that it was still locked. We can not skip others repairs that followed the instructions to satisfy your claim because you did not follow the detailed instructions. The notes show that your device was finally showing unlocked and that the repair/replacement was scheduled but delayed because of the number of devices ahead of yours. Taking responsibility for your own actions is something one should always but seldom does in life. Telling only the side of the story that fits your wants is something everyone appears to do these days.