eSurranty
Questions & Answers

I am sorry you are having an issue with your claim. You can contact the claims departments general mailbox at claimsdpt@esurranty.com and your concern will be forwarded to the claims department manager. Our claims department does not have a direct number but each claims representative has their own extension. They can choose to give that to customers, but they are not required to as it is the policy of our claims department and underwriting to converse with customers by email as it is more efficient. As I can not look at an open claim I can not give you any information about your claim. I can tell you from the past claims I have seen when there is a delay it is usually that the customer did not send in the proper documentation or there is an issue involving fraud. I am not saying that this is the case with you, but I am telling you what I have seen in the past as we have hundreds of claims per day and our claim completion/payout rate is over 93% which is 20% higher than the industry average.

Are you a real person?

No. esurranty.net was developed after a person not affiliated with the esurranty company attempted to register the domain. It was originally used only for esurance customers when esurranty had a contract with them. When esurranty cancelled that contract they kept the site operational to serve the leftover customers that didn't switch their accounts to esurranty.com.

The policy page for that device is here: https://www.esurranty.com/iphone-7-plus-insurance/ and yes our policy covers loss and theft. In regards to being cost effective, we advise that a 2 year plan is usually more cost effective as the price generally go down for the coverage after the 2nd year.

Thank you for contacting us. A policy under your name is listed as refunded in our system. In looking at the claim notes it shows that you were informed 03/13/2017 that the credit was returned to us so we resent it to your bank.