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I have returned the purchase of the eSurranty insurance with in one month but I am still waiting for the refund almost after 2 months. I really need some help on this. Its a hard earned money and I can't let that money simply go away. I have mailed 5-7 times, received response 2 times but no action on refund.
asked by Sachin P. on 3/12/17
1 Answer
Thank you for contacting us.A policy under your name is listed as refunded in our system. in looking at the claim notes it shows that you were informed 03/13/2017 that the credit was returned to us so we resent it to your bank.
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Is this a legit company? CL5164486....I HAVE HAD NO UPDATES ON MY CLAIM, OPENED ON MAY 4TH, ?? THE NEXT LETTER YOU RECIEV FROM ME WILL BE FROM MY LAWYER, policy no: 415412187 Claim: CL5164364 will you refund the policy premium if you are not so very helpful at all for the purpose that i enrolled for? I purchased an iPhone 7 plus about 2.5 weeks ago. I read online that Esurranty offers a 3 year product protection plan for about $200 that also covers loss/theft and assorted damages. Is this the most cost effective plan? 2 days ago I moved my iphone 6+ FROM Verizon TO Community Cellular (The AARP affiliated cell phone carrier). Asurion is still my insurance carrier. How can I switch coverage from Asurion to eSURRANTY? O have proof of coverage with today's date from Asurion. I filed a loss device and it is over 3 weeks and still I didn't get my device from esurranty. For the past week, I have been requesting for update everyday - no one responses back. I expected esurranty is supposed to get me a new in a week. What should I do? I have been waiting for my phone to be repaired for 2 months now. I'm starting to believe this is a SCAM and I'm wondering if I should be considering my phone as stolen by eSURRANTY. Several emails to customer service and no answer. It seems that my story is not different that other stories posted here. Question for other users who had the same issue, did you ever get your phone? If so, after how long. This question is also open for eSURRANTY representative to answer. I have claimed my lost phone three weeks earlier when an agent named sean henson sent me a few forms and deducted 269$ saying that i would have a new phone within 3-5 business working days. From that day i stopped receiving proper communication from the agent. And for the complete last week he has not replied me at all. I dont understand what sort of an insurance company does not have a claims department phone number. I would like you to take serious action against this or I might have to report it as a fraud as I am not being replied or addressed to properly. Thank You, Sai Charan Balagam Out of curiosity, what happens if your phone is damaged within the first 30 days that u r enrolled? Im interested in getting insurance. I have read the positive and negative reviews. I called an apple store in both Modesto, Ca and Sacramento, Ca and they both said they had never heard of esurranty insurance. I explained I paid for the phone to be fixed upfront and esurranty insurance reimbursed me. They both said to beware

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