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Rohan N.

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Experience: Finance, Computers & Technology

Member since September 2019

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1 Review by Rohan

9/4/19
Mid of June 2019, I submitted a claim to repair/replace my Iwatch which had cracked screen. Initially they responded me saying the device is paired with cloud. I did all the necessary things to unpair it and even erased data on i-watch. I also got it confirmed from apple that once the data is erased it's not paired with any device or cloud. Now after 2months they responded me saying the device is still paired. And Iwatch doesn't have password, if its paired they can unpair it in seconds. It's scam what they are doing. They are very fast in taking deductible but reply to customer is pathetic. This is a scam company please do not buy insurance from this company . All the 5 stars are from the employees who work there.

Please if anyone can help me in getting back my device and money.
angelom34
Rachel M. – eSURRANTY Rep
The claims department does not accept phone calls as all communication for claims must be in writing for security purposes. When contacting your assigned claims representative you must put your name and plan number in the subject line of the email or it will automatically go to spam. The subject line is the top line of the email above the body section. If it is put in the body section, it will also go to spam. I am explaining this because many people send an email with "status" or "claim update" in the subject line and then get angry when that email is not replied to. Once you have followed these instruction, I am sure your assigned claims representative will contact you with a resolution to your claim.

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