If you manage to get any sort of communication from these clowns to arrange sending in your phone kiss that puppy good bye. I thought the value was too good to pass up too, don't be stupid people, having a cracked or broken phone is better than no phone.
Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money.
Edit
This has to be the WORST company ever to work with. They changed my policy terms mid-policy (with absolutely no notification!) then failed to honor my claim or return my premium paid. A total loss (plus insult to injury that they kept my premium!). Liars, cheats and thieves. Stay away at all costs! Its truly unreal.
Had a problem with Surface Pro 3, decided to purchase Surface Pro 6 - Supposed to send me $300 back - Never have Called last six months 30 times and can't get anyone to return my call - changing companies today and reporting them to better business bureau
I am hoping for great results from this company. Nobody knows how it will be until you need it.
The " new replacement" caught my eye. Hopefully they will honor it, I don't like paying for insurance then getting a refurbished model. That would be a waste...
I have had other companies but all around these guys are best one Ive had. The claims were handled fast, returned fixed, replaced, or received a ck. Im happy enough with them purchased a plan on my cell phone, an it is ending next month an will purchase a new one..
Sean Henson helped me step by step through what could've been a very difficult situation. With his attention to detail and prompt responses, I was able to receive a brand new phone in 48 hours. Thank you Sean for helping to put me back on the grid!
Thank you for being a valued eSURRANTY.com customer.
I have been a customer for over 4 years and have had 8 policies with them over those years. The price cannot be beat for the quality of coverage they offer. Working on claims with them has been an easy process. Even though my wife and I take care of our devices it is nice to have these policies as peace of mind. Compare what other device insurance companies offer and I think you will find that esurranty will beat them all, especially the coverage through your network. Apple Care is alright but eSurranty is beyond superior to that too.
Thank you for being a valued customer.
Granted all I've done is buy my policy and haven't had to file for a claim yet, the prices seem great and service was on point through the purchase process, so hopefully if my phone breaks and I need help the service will be 5-stars on that end as well!
Reasonable low monthly payment but only issue is that there is around a 1 month waiting period for your coverage to start. Also, hope that more representatives will be available to answer your call or to chat live during normal business hours.
Esurranty is the best. They cover more than any other company that I did research on and other than seeing some reviews that were questionable in my opinion, I can't find anything wrong with them. I chatted online with one of their agents to verify some information and the response was quick and very informative. Although I have not had to make a claim, I can tell you that the 2 times I tried to speak to someone, I was answered right away or within a couple of minutes. I've done my research and Esurranty is the best!
Thank you for being a valued eSURRANTY.com customer.
Filed my claim for a cracked screen yesterday. Had my phone repaired at the repair center about 5 miles from my house within 1 hour. Now my phone works and looks like new. Esurranty is great! They are a very professional and customer friendly company.
Be careful purchasing insurance from these guys. Notice that all the five star reviews are about how easy it is to purchase insurance and all the one star reviews are from people who have tried to file a claim. They claim they will reach out to you via email in 1-3 hours during normal business hours but days and weeks go by. There is always a response on the reviews that something was wrong with the claim paperwork so it was put on hold. Imagine if you auto insurance company treated you that way.
The website was very easy to use. I was looking for cell phone insurance and aside from the many positive reviews, their prices were MUCH better than my carrier. I'll be back for all of my future electronics insurance needs!
Great Coverage. Excellent prices. Easy sign-up. I bought a Samsung Note 8 45 days ago and wanted theft insurance because I will be traveling. No one else offered theft insurance with their plans after 30 days. Glad I found them!
Thank you for being a valued eSURRANTY.com customer.
It's been a month or more & other than a meager email of a delay is all I've gotten from you. What's the status of it? Can it be repaired?... if so how long will it be? Or am I to get a new phone. Communication has been very bad from you on this & my patience grows shorter daily. RB
Our policy and claim notes show that after 3 mechanical malfunction claims of the same issue, you were sent a new device.
Very good warranty coverage. Process is easily done from your cell phone. Fair pricing, communication was quick on every step of the process. Would use company again, and would recommend to others to use services.
Thank you for being a valued eSURRANTY.com customer.
Had a couple of questions and site was very quick to respond and answer. Also asked about multiple phone discounts and they helped me there as well.
Have not needed yet, so not sure about that aspect, but setting up account and getting answers was very easy and fast,
Thank you for being a valued eSURRANTY.com customer.
I Purchased iPhone insurance, found it to be competitively priced and they offer insurance on loss and theft. Other companies do not offer that. Havent made a claim yet but I feel confident the company will honor the policy. I recommend esurranty!
Thank you for being a valued eSURRANTY.com customer.
Worst experience ever! It has been 4 week and I still don't have my phone not have they told me anything about it! The claims advisor doesn't respond nor does anyone else in the company. I have left numerous messages and emails and no response
You forgot to mention how you attempted fraud by purchasing a policy and then filing a claim within 5 minutes! As you were told, your account is under review with our fraud department. As you attempted to defraud us of more than $500.00 it is a felony.
Overview
eSurranty has a rating of 3.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage and apple care. eSurranty ranks 339th among Insurance sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for being a valued eSURRANTY.com customer.