Leo S.

You know that I'm an established customer but when I tried to reset my password you didn't recognize me. I'm *still* unable to set my password. It's like you really would rather I shopped elsewhere

In all my years of booking online, this has to be the worst experience ever. I would like to think that this review might have an impact on reservation.com's overall ranking but since it is already rock bottom, I guess that I can only have a marginal impact on making it worse. I made a booking with reservations.com, found a much cheaper way to book the room, then called reservations.com back a few hours later. The person who answered the call pulled up the reservation details and told me that the reservation I had made had been cancelled, so there was nothing he could do. The reservations.com agent instructed me to check on the web. I did and indeed it did show that my reservation had been cancelled. Since there was no reason why the reservation should have been cancelled, and since the reservations.com agent who answered the phone was obviously totally incompetent, I didn't believe him. I asked him to send me an email confirming the details of our conversation, and I insisted that I would stay on the line until I received his email. He said that this was impossible, and that I would receive his email within 24 hours. I never received the email. I have tried calling reservations.com hundreds of times since then, to discuss the matter in person, but their customer service line is perpetually busy. A month later I'm being charged by reservations.com for a reservation that reservations.com made, and then cancelled immediately after the reservation was made. Bottom line. Nobody should *EVER* use reservations.com.

Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money.

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