I don't like that they don't ever answer the phone so I can talk about my claim. Also cant get them to really reply when I leave a message. Sent in my stuff and cant get any answers. I know it takes time but its been a couple of weeks and I still cant get a response.
When I signed up I received the basic contract but no Declarations page. When I inquired about this I was told that it would be sent out when my one month anniversary came up. Were at nine days past that now and counting without the page being sent. Is this a scam?
We apologize for your inconvenience. In reviewing the account notes I see that the email that we sent to you with your declaration of coverage bounced back to us 5 times. We then sent it to you by USPS regular mail and when you notified us that you did not receive that, we resent it again through email and it bounced back again another 5 times. I see that on the 6th time, it finally went through and you verified that you received it.
I wish this company was easier to find on bing or google. Had to do alot of searching till I found this site. The price is goo for the amount of service you may need. I just hope the claims are faster. I have not filed a claim but hope it goes smooth.
The BEST comprehensive coverage available and at one of the lowest prices. Customer service is top notch and aims to resolve any issues you encounter. Our family utilizes eSurranty for all of our coverage needs.
Thank you for being a valued eSURRANTY.com customer.
I bought the 2 year warranty for my daughter's iPhone 7 from essuranty because I found the coverage to be complete unlike Apple care and less expensive than paying monthly through your mobile phone service.
Thank you for being a valued eSURRANTY.com customer.
I claimed for my iphone 5s on september 21, Rick emailed me saying that my device will be there in 10 days after that he said he will check with the shipping dept. after that he said
He need my id password and i provided after that he never replied to many emails and customer contact number connected to agent, emails or tickets were never answered.
Was fooled by your company will you guys replace my device ever?
In reviewing your account, I can see that you did not complete what was required per policy terms and conditions. Furthermore, your live chat logs were reviewed and 3 days before you made a claim, you asked if you could just get a check instead of a replacement. AS per policy terms and conditions: All requested information must be received within 5 business days for a claim to proceed. As of today your account is in the Fraud/Risk department pending review for possible legal action. This is why your clams representative has not replied to you today.
Last contact with anyone from this company was a month ago. I have written multiple emails to my claims rep who claims to reply within a day. I have submitted tickets in their site and nothing. And yes, Ive checked my spam folder. Worst part is they still have my watc and I cant get a hold of anyone. Horrible service. Zero communication.
I filed a claim over a month ago, sent my phone and paid my deductible. I haven't had ANY communication. No updates whatsoever and the sales page says mechanics malfunction takes 1 to 3 business days! What the eff?!
I have sent my phone for repair in Nov 2017 and has no update or communication with esurarnaty since then, I have raised many service tickets and called customer service - but was always redirected to leave a message. I want my phone back - in any condition is fine.
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I would give this company zero stars if I could. It's been a month and I still do not have a replacement phone, despite paying the deductible immediately. There is no phone number to call, the supposed agent handling my claim has a phone number but refuses to answer or return my voicemail messages. The only way to communicate is via email and it's the company's leisure. I emailed numerous times regarding my claim with no response. I wish I never chose this company and would never recommend them to anyone else. I am looking into reporting them to the better business bureau and possibly seeking my deposit back since the company is non-communicative at this point.
I never dealt with a business like this in my life, this is the worse company and is nothing but scam!...
Its been over a month and I never heard from them after they took my money, about $200!
They don't respond to my emails anymore and there is not even a damn phone number to call.
This will be reported to the BBB and proceed to legal claim with attorney fees include.
This business need to be stop and avoid more scam.
First off the process for replacing your phone is very difficult. Other phone services you file a claim, they send you a phone and you return your old one. All this is done online. This company you have to sent paper work in with your credit info on it. I was not willing to do that so i tried called to make payment over the phone, well the process is very difficult also because they have no customer service. All call go to voice mail and they never return your calls. They send more paper work through email and if you have questions about the forms, there's no one to talk to. When you call all you get is voice mail, you leave messages but still no one returns calls.
Ive had 2 warranty claims through Esurranty and both have been very positive! They always take care of the problem promptly. The customer service is exceptional and I always enjoy our conversations. My mother also had a warranty claim and they took care of her issue promptly. I have just renewed my warranty and will always continue to use this company for my warranty needs!
Thank you for being a valued eSURRANTY.com customer.
I am frustrated with my experience. I sent my phone back a week ago and have not heard anything regarding the repair, nor is their any update to my claim status on line. In addition to that, I could not restore my phone to the loaner phone because the storage was only 16 GB and my phone is 64 GB. I spent hours trying to get portions of my data to the loaner phone, especially contacts and failed. That is a big problem for me since I am on call 24 x 7. Also, your service does not state that you cannot take it to a repair facility the first time.
I apologize if there was some delay. Your device was received from the USPS on 07/11/2017 which was yesterday. The account notes show the system updated the status as awaiting repair/replacement which takes 1-3 business days as explained to you. Unfortunately we can not offer higher memory loaner iPhones as past customers have either broken them or not returned them within an acceptable amount of time. Please contact your claims representative directly for the most current claim updates.
Save your money, The company sounds good and makes a lot of promises for cell phone repair. The phone number always went to voicemail! When I had to file a claim I heard from nobody. I sent numerous emails and left messages. Two weeks later I got a response saying they're refusing to cover my claim! What a scam!
Your account notes show that you were told not only by email but over the phone that all replacements had to be approved and go through our contracted apple store. It is also stated in the policy terms and conditions that all replacements must go through our contracted apple store.
So nice to find a company that will cover my used phone at a reasonable price. It was an easy experience to find my coverage and order on line. I immediately had my policy accepted and links to the esurranty website to view my account.
Great insurance buy! I recently switched my phone to a business account and my company does not pay for insurance coverage so my friend recommended me to eSURRANTY.com and it was perfect! Easy online purchase, great coverage, and cheap rates. Would definitely recommend to anyone.
I buy refurbished phones and don't want to spend a lot of money for insurance. This is affordable and the representative I spoke with was very professional and informative. I like that you don't have to buy 2 years at a time and you can renew. This is affordable compared what my provider charging. Very excited I found this website!
Thank you for being a valued eSURRANTY.com customer.
This is the second claim I have had with this company. The first time I lost my phone and it was rocket science to get them to replace it. Lots of hoops to jump through, many delays and time without a device. All in total, nearly 2 months without a phone. I now have a broken phone and they have basically stopped responding so I have no idea when I might be able to get my device replaced. Coming up on 3 weeks and no end in site.
My husband and I insured our 2 phones with esurranty. The signup experience with Angelo went very smoothly. This was the easy part since we were giving money to esurranty and Angelo helped make the transaction as painless as possible. The resolution of claims is the service that the customer purchased. That remains to be seen if we need to file a claim.
Overview
eSurranty has a rating of 3.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage and apple care. eSurranty ranks 339th among Insurance sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize that you are having issue contacting the claims department. In reviewing your account I see that you filed a claim for loss and theft before your monthly payment policy was active. A claim denial letter was sent to you in regards to the decline.