Debra M.’s Reviews of eSurranty & more

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eSurranty

Insurance Other

“No claim status after a week and loaner phone was not comparable.”

7/12/17

Verified purchase

I am frustrated with my experience. I sent my phone back a week ago and have not heard anything regarding the repair, nor is their any update to my claim status on line. In addition to that, I could not restore my phone to the loaner phone because the storage was only 16 GB and my phone is 64 GB. I spent hours trying to get portions of my data to the loaner phone, especially contacts and failed. That is a big problem for me since I am on call 24 x 7. Also, your service does not state that you cannot take it to a repair facility the first time.

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Rachel M. – eSurranty Rep Over a year old

I apologize if there was some delay. Your device was received from the USPS on 07/11/2017 which was yesterday. The account notes show the system updated the status as awaiting repair/replacement which takes 1-3 business days as explained to you. Unfortunately we can not offer higher memory loaner iPhones as past customers have either broken them or not returned them within an acceptable amount of time. Please contact your claims representative directly for the most current claim updates.